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Customer Service Help?

I have heard the response times can be slower than growing corn on Cletus's farm.

Replies

  • Amazin2u
    215 posts Member
    edited January 2013
    What eactly are you contactng them in regards to?
  • diamondjim68
    6 posts
    edited January 2013
    I'm not one to air my dirty laundry here..but let's say I have a complaint that has not even been answered in 10 days..
    If I don't get a response quick I will let it fly here for everyone to read..
  • jasonicus321
    1811 posts New member
    edited January 2013
    EA has been known to not respond for months. So, good luck.
  • Amazin2u
    215 posts Member
    edited January 2013
    If its a refund contact Itunes...but for anything else that line is very long!!!
  • mellytan
    1258 posts
    edited January 2013
    There is one word to describe their customer service (feel free to add additional swears before that word) – TERRIBLE.
  • dougschoemer
    54 posts
    edited January 2013
    I had the crash at the Fox screen while purchasing donuts issue and contacted EA Customer Service on 12/6/12. I got a reply on 12/20 which really didn't help me much, wrote them back on 12/23 about how their reply didn't help, and then heard back from them on 12/25. Their final answer to my problem was that my original iPad was probably crashing because of its older ios, even though my version was later than the 4.3 they mentioned as a minimum.

    So, they did get back to me, eventually, first with a a stock response that was of little help and later with a more helpful (and honest?) answer.
  • Amazin2u
    215 posts Member
    edited January 2013
    If your complaint is about the crash...that too is a long line.
  • H1_ROADBLOK
    2884 posts Member
    edited January 2013
    Ipb2m.png
  • MMTheBatman
    19 posts
    edited January 2013
    They are probably one of the worst customer services I have come across. I had an issue months ago that anytime I tried to access a friends town the game would crash on both my iDevices. They came back with the stock list of reseting the devices etc, I would point out that I had advised them of this at the time or reporting the issue. After a month they came back with another list of common sense things to try, by this time I had fixed the issue myself by removing 1 friend from the list when I eventually got logged in.

    I know EA are a big company but if they are going to offer support for their games then they need to have the staff and the ability to read emails to support it.
  • diamondjim68
    6 posts
    edited January 2013
    Here is my issue..
    On the Dec 22 I dropped $100.00 for a boatload of donuts. Two reasons, I WAS enjoying TSTO, and EA is local to me, so why not support a local business.
    Less than 6 hours later they put donuts on sale.. I would have only needed drop $50.00 to have completed my building collection.
    The irritation come from the lack of a response in asking for some help..
    Bottom line.. I want a full refund and they can keep the game.. I am disappointed in the "customer NO service" :x
  • H1_ROADBLOK
    2884 posts Member
    edited January 2013
    Talk to apple. EA will tell you to pound dirt!
  • diamondjim68
    6 posts
    edited January 2013
    What is the best method for contacting apple?
  • H1_ROADBLOK
    2884 posts Member
    edited January 2013
  • diamondjim68
    6 posts
    edited January 2013
    I finally got a response.. And listen to this bramble?!?

    ~~~~~~~~~~~~~~~~~~~

    Hello Jim,

    Thank you for contacting Electronic Arts.

    I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.

    I understand that you wish to get refund of the difference price for the donuts.I know you have been disappointed and nothing can measure up to what you have been made to feel.

    Please let me clarify that your mobile phone carrier (e.g. AT&T, Verizon, Sprint/Nextel, T-Mobile, etc.) is solely responsible for all billing issues (purchases, refunds, pricing terms and conditions, etc.) regarding applications on your phone. Therefore, only your carrier’s Customer Service department can issue a refund. We should also note that we do not bill you ourselves. EA simply develops the games and makes them available to your carrier. Your carrier is responsible for publishing, sales, and downloads.

    You may also visit the link to know more about it:

    https://help.ea.com/article/requesting-a-refund-for-an-ea-mobile-game

    In any case of help, please feel free to get in touch with us anytime. Also, please access our online knowledge base on: http://help.ea.com/


    Regards,
    Pawan
    Electronic Arts – World Wide Customer Experience

    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Since when does my carrier have anything to do with the purchase?
    However it does have a good ending.. iTunes and their most excellent customer service gave me a FULL refund!
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