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SH / Inventory and disappearing buildings

jjenppa
40 posts New member
jjenppa wrote:
So my problem is that if I put SH buildings to storage, after a while they disappear and I have to buy them again. It was okay when it happened with one Classic Mansion, because they doesn't cost much but now I'm missing five Valet Parkings and five Business Center. I don't want to pay 150 mobilephones (or whatever those things are) 'cause it takes time to make those and I would like to use them to upgrade other buildings. I also have one extra Modern Mansion (I should have ten but I have eleven). Now I'm afraid to put any else SH buildings to storage because I don't want to lose anything else and because of that my SH is very crowded and I don't like that.

Is this happening anybody else or is it just me?

I had some condo's trapped/locked in storage but it fixed itself. I would open a ticket at help.ea.com. They seem to be on a roll fixing everyone's games. Did you try looking for them in every category? Maybe they ended up somewhere else besides with the buildings?

Replies

  • jjenppa
    40 posts New member
    edited July 2015
    jjenppa wrote:
    So my problem is that if I put SH buildings to storage, after a while they disappear and I have to buy them again. It was okay when it happened with one Classic Mansion, because they doesn't cost much but now I'm missing five Valet Parkings and five Business Center. I don't want to pay 150 mobilephones (or whatever those things are) 'cause it takes time to make those and I would like to use them to upgrade other buildings. I also have one extra Modern Mansion (I should have ten but I have eleven). Now I'm afraid to put any else SH buildings to storage because I don't want to lose anything else and because of that my SH is very crowded and I don't like that.

    Is this happening anybody else or is it just me?

    I had some condo's trapped/locked in storage but it fixed itself. I would open a ticket at help.ea.com. They seem to be on a roll fixing everyone's games. Did you try looking for them in every category? Maybe they ended up somewhere else besides with the buildings?

    I contacted EA twice. First I talked with our (Finland) own customer care but they didn't help with that issue, but they restored my missing donuts and gave 200 extra donuts, so yay for that! Then I connected USA/ world wide customer care and the dude promised to try to do something so I could possibly get my buildings back. Now I just have to wait and see if something is going to happen. He said that I would get an email when they have solution.

    And yeah, I checked my whole storage - they're gone. :(
  • johncolombo
    11497 posts Senior Moderator
    edited July 2015
    jjenppa wrote:
    jjenppa wrote:
    So my problem is that if I put SH buildings to storage, after a while they disappear and I have to buy them again. It was okay when it happened with one Classic Mansion, because they doesn't cost much but now I'm missing five Valet Parkings and five Business Center. I don't want to pay 150 mobilephones (or whatever those things are) 'cause it takes time to make those and I would like to use them to upgrade other buildings. I also have one extra Modern Mansion (I should have ten but I have eleven). Now I'm afraid to put any else SH buildings to storage because I don't want to lose anything else and because of that my SH is very crowded and I don't like that.

    Is this happening anybody else or is it just me?

    I had some condo's trapped/locked in storage but it fixed itself. I would open a ticket at help.ea.com. They seem to be on a roll fixing everyone's games. Did you try looking for them in every category? Maybe they ended up somewhere else besides with the buildings?

    I contacted EA twice. First I talked with our (Finland) own customer care but they didn't help with that issue, but they restored my missing donuts and gave 200 extra donuts, so yay for that! Then I connected USA/ world wide customer care and the dude promised to try to do something so I could possibly get my buildings back. Now I just have to wait and see if something is going to happen. He said that I would get an email when they have solution.

    And yeah, I checked my whole storage - they're gone. :(

    Sorry to hear, the best news I can give you is I've been putting in overtime on the forum trying to track all the glitches and slowly, EA has been making good on everything, but I'm sure they are overwhelmed and we're not the only glitched EA game. So hang in there. Keep us updated!
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • jjenppa
    40 posts New member
    edited August 2015
    jjenppa wrote:
    jjenppa wrote:
    So my problem is that if I put SH buildings to storage, after a while they disappear and I have to buy them again. It was okay when it happened with one Classic Mansion, because they doesn't cost much but now I'm missing five Valet Parkings and five Business Center. I don't want to pay 150 mobilephones (or whatever those things are) 'cause it takes time to make those and I would like to use them to upgrade other buildings. I also have one extra Modern Mansion (I should have ten but I have eleven). Now I'm afraid to put any else SH buildings to storage because I don't want to lose anything else and because of that my SH is very crowded and I don't like that.

    Is this happening anybody else or is it just me?

    I had some condo's trapped/locked in storage but it fixed itself. I would open a ticket at help.ea.com. They seem to be on a roll fixing everyone's games. Did you try looking for them in every category? Maybe they ended up somewhere else besides with the buildings?

    I contacted EA twice. First I talked with our (Finland) own customer care but they didn't help with that issue, but they restored my missing donuts and gave 200 extra donuts, so yay for that! Then I connected USA/ world wide customer care and the dude promised to try to do something so I could possibly get my buildings back. Now I just have to wait and see if something is going to happen. He said that I would get an email when they have solution.

    And yeah, I checked my whole storage - they're gone. :(

    Sorry to hear, the best news I can give you is I've been putting in overtime on the forum trying to track all the glitches and slowly, EA has been making good on everything, but I'm sure they are overwhelmed and we're not the only glitched EA game. So hang in there. Keep us updated!

    I really appreciate the work that admins do here, expecially now when the game seems to be full of glitches. This is the first time I've had any problems with TSTO even though I've been playing for a while now. And yeah, I'll keep you guys updated! :)
  • AirurandoP
    855 posts Member
    edited August 2015
    I seem to be going round and round with upgrading buildings only to have them disappear from my inventory and then having to start all over build them again. Getting really annoying as I want to be getting the higher end upgrade values but am stuck in a loop with level 1-3 buildings
  • jjenppa
    40 posts New member
    edited August 2015
    I decided that I'm not putting any SH buildigns to inventory before EA gives me some kind of answer why this is happening and can they restore my buildings. I know I could just build them again, but I want to use my mobilephones to upgrade other buildings not to rebuild buildings that I have already paid once. Today I talked with EA and the dude who I talk to told me that my he can see my buildings in inventory eventhough I can't. So now he sent my case to specialist and they're trying to figure it out.
  • nc1873
    58 posts Member
    edited August 2015
    Actually think this is a good thing
  • jjenppa
    40 posts New member
    edited August 2015
    I got my buildings back :):) And I think I also got some smartphones, because now I have 297 smartphones and well that's just impossible. I still don't know what was wrong and why the buildings disappeared but I'm glad I got them back. :) Big thanks to Henri and Jari helping me getting my buildings back :)
  • ghallmark814
    2337 posts Member
    edited August 2015
    nc1873 wrote:
    Actually think this is a good thing

    ^ This... Think about it. :wink:
  • jjenppa
    40 posts New member
    edited August 2015
    nc1873 wrote:
    Actually think this is a good thing

    ^ This... Think about it. :wink:

    I know I could have just build the buildings again and get the real estate value, but I just don't want to tap all the time to get enough smartphones to buy them, I rather use them to upgrade other buildings :)
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