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Game crashes when visiting neighbors

My game keeps crashing after I visit several neighbors, without fail. Anyone else having this issue?

Many, many people.

Replies

  • 1thunderaxe
    14 posts
    edited August 2015
    This is something I tried for the first time earlier today. After crashing numerous times, I went to the end of the alphabet and visited neighbors going in reverse alphabetical order using the left arrow. I didn't crash after visiting about 15 neighbors from Z thru S. I'll see what happens tonorrow if I can do all my neighbors.
  • cjryder625
    1419 posts Member
    edited August 2015
    I was having the same problem then someone suggested it as caused by the collect popping up on the short jobs that was causing it. So the remedy is don't play for one hour then go direct to your neighbours without collecting from jobs/buildings first. You should be able to skip through your neighbours reasonable quickly then. If I do this I only crash if someone visits me whilst I'm visiting my neighbours. A crash when I'm playing the game happens again when a neighbour visits me or if a collect for currency pops up whilst I'm collecting from buildings.
    I love my computer...all my friends live in it
  • cpodraza
    114 posts Member
    edited August 2015
    Are there still people crashing when visiting neighbors? I can only get through a couple at a time. Tried the suggestions here but nothing works.
  • cjryder625
    1419 posts Member
    edited August 2015
    I still crash whenever a neighbour visits me however I'd rather they visited that not :D . It's really a case of making sure nothing is about to collect (jobs or buildings) when I do my visits. Both SH and the monorail jobs seem to upset my iPad more than anything else but any collection triggering whilst I'm playing can cause a crash. It seems to be mostly on IOS platforms.
    I love my computer...all my friends live in it
  • anna22478
    407 posts Member
    edited August 2015
    cjryder625 wrote:
    I was having the same problem then someone suggested it as caused by the collect popping up on the short jobs that was causing it. So the remedy is don't play for one hour then go direct to your neighbours without collecting from jobs/buildings first. You should be able to skip through your neighbours reasonable quickly then. If I do this I only crash if someone visits me whilst I'm visiting my neighbours. A crash when I'm playing the game happens again when a neighbour visits me or if a collect for currency pops up whilst I'm collecting from buildings.

    Glad my suggestion was read but I don't think I explained it well. You can play before doing visits, just don't set characters to short tasks just before doing visits. With 100 neighbours my visits take about 30mins to do everyone. So I never set tasks shorter than 60mins just before doing visits. The main ones that seem to be crashing my game are the 12min & 20min SH tasks & the 30s & 60min garbage tasks so I don't set any of these before visiting. I either put those characters on 60min tasks or leave them wondering around until visits are done. That's helped a lot but I do still get the odd crash on large premium towns.

    My RTTF town is freezes on my iphone whenever I tap the recycling board to hand in. But if I play that town on my iPad then it's fine.
  • MuleHeadJoe
    176 posts Member
    edited August 2015
    The game isn't directly crashing in my case, it just freezes. And the only way out is to hit the home key and then open a task manager and kill the TSTO app. Sometimes I have to 'kill' it more than once to get it out of the active app list. The freezing has become more common in the past day, and now I'm getting a screen freeze every other gaming session (I play multiple times a day for about 20 or 30 minutes at a time). And just a little while ago the game actually caused my Android phone to crash & reboot.

    These last 2 updates (Springfield Heights & Monorail) are the absolute buggiest, most poorly programmed updates to TSTO ever. EA's QA has gone to hell in a handbasket this year ... what on earth is going on at that company?
  • meredythl
    318 posts Member
    edited August 2015
    anna22478 wrote:
    cjryder625 wrote:
    I was having the same problem then someone suggested it as caused by the collect popping up on the short jobs that was causing it. So the remedy is don't play for one hour then go direct to your neighbours without collecting from jobs/buildings first. You should be able to skip through your neighbours reasonable quickly then. If I do this I only crash if someone visits me whilst I'm visiting my neighbours. A crash when I'm playing the game happens again when a neighbour visits me or if a collect for currency pops up whilst I'm collecting from buildings.

    Glad my suggestion was read but I don't think I explained it well. You can play before doing visits, just don't set characters to short tasks just before doing visits. With 100 neighbours my visits take about 30mins to do everyone. So I never set tasks shorter than 60mins just before doing visits. The main ones that seem to be crashing my game are the 12min & 20min SH tasks & the 30s & 60min garbage tasks so I don't set any of these before visiting. I either put those characters on 60min tasks or leave them wondering around until visits are done. That's helped a lot but I do still get the odd crash on large premium towns.

    My RTTF town is freezes on my iphone whenever I tap the recycling board to hand in. But if I play that town on my iPad then it's fine.

    I am going to try this! It's driving me crazy how much the game crashes.
    Also, my ability to buy any Springfield Heights bldgs. or decorations has disappeared. Anyone else?
    Curiosity killed the cat, but for a while I was a suspect.

  • Neglecterino
    5175 posts Member
    edited August 2015
    The game isn't directly crashing in my case, it just freezes. And the only way out is to hit the home key and then open a task manager and kill the TSTO app. Sometimes I have to 'kill' it more than once to get it out of the active app list. The freezing has become more common in the past day, and now I'm getting a screen freeze every other gaming session (I play multiple times a day for about 20 or 30 minutes at a time). And just a little while ago the game actually caused my Android phone to crash & reboot.

    These last 2 updates (Springfield Heights & Monorail) are the absolute buggiest, most poorly programmed updates to TSTO ever. EA's QA has gone to hell in a handbasket this year ... what on earth is going on at that company?

    Try disconnecting your track. I did this, kept my 9 possums per 4 hrs, and my game stopped freezing. I disconnected the track leaving 4 pieces connected to the station.
  • MonorailMadness
    253 posts Member
    edited August 2015
    These last 2 updates (Springfield Heights & Monorail) are the absolute buggiest, most poorly programmed updates to TSTO ever. EA's QA has gone to hell in a handbasket this year ... what on earth is going on at that company?

    Are you playing on a new device? I have an iPad air 2 and my game never crashes. But, my brother that's using an older tablet often runs into problems. EA could stop giving us more land so the game plays flawlessly on old devices, or keep upgrading and focusing on the game running well on newer devices.
  • snowyriver32
    1528 posts Member
    edited August 2015
    The game isn't directly crashing in my case, it just freezes. And the only way out is to hit the home key and then open a task manager and kill the TSTO app. Sometimes I have to 'kill' it more than once to get it out of the active app list. The freezing has become more common in the past day, and now I'm getting a screen freeze every other gaming session (I play multiple times a day for about 20 or 30 minutes at a time). And just a little while ago the game actually caused my Android phone to crash & reboot.

    These last 2 updates (Springfield Heights & Monorail) are the absolute buggiest, most poorly programmed updates to TSTO ever. EA's QA has gone to hell in a handbasket this year ... what on earth is going on at that company?

    Try disconnecting your track. I did this, kept my 9 possums per 4 hrs, and my game stopped freezing. I disconnected the track leaving 4 pieces connected to the station.

    I was crashing on every single friend visit I tried until I too disconnected the track right at the station so that the monorail doesnt leave the station and my crashing was reduced significantly. Now i crash every few friends instead of every friend.
    Is there a bigger fix for this? I really hope they can fix this before Act I is over :D
  • TwigletStyx
    1044 posts Member
    edited August 2015
    meredythl wrote:
    anna22478 wrote:
    cjryder625 wrote:
    I was having the same problem then someone suggested it as caused by the collect popping up on the short jobs that was causing it. So the remedy is don't play for one hour then go direct to your neighbours without collecting from jobs/buildings first. You should be able to skip through your neighbours reasonable quickly then. If I do this I only crash if someone visits me whilst I'm visiting my neighbours. A crash when I'm playing the game happens again when a neighbour visits me or if a collect for currency pops up whilst I'm collecting from buildings.

    Glad my suggestion was read but I don't think I explained it well. You can play before doing visits, just don't set characters to short tasks just before doing visits. With 100 neighbours my visits take about 30mins to do everyone. So I never set tasks shorter than 60mins just before doing visits. The main ones that seem to be crashing my game are the 12min & 20min SH tasks & the 30s & 60min garbage tasks so I don't set any of these before visiting. I either put those characters on 60min tasks or leave them wondering around until visits are done. That's helped a lot but I do still get the odd crash on large premium towns.

    My RTTF town is freezes on my iphone whenever I tap the recycling board to hand in. But if I play that town on my iPad then it's fine.

    I am going to try this! It's driving me crazy how much the game crashes.
    Also, my ability to buy any Springfield Heights bldgs. or decorations has disappeared. Anyone else?


    The SF Heights items are still there. Click on the Store. Click on the Yellow Arrow (middle of left side). SF Heights is on the top right side of the sub-menu.
    Lately It Occurs To Me... What A Long Strange Trip It’s Been.
  • Frimar21
    269 posts Member
    edited August 2015
    My game crashes and freeze.. This is really a problem because I cannot visit friends so I'm loosing blueprints and FP...
    By the way, I'm playing on ipad4 , so it is not such an old device!
    At this point I will try every suggestion here, no short task before visiting, or even start visiting before collecting anything, disconnecting the monorail... But it's something EA should correct, because honestly how can you visit friends if the game close every two or three visits? It will take hours before visiting all...

    EDIT nothing works, still crashes after a couple of visits... :/
  • brickevand408
    1822 posts Member
    edited August 2015
    Frimar21 wrote:
    My game crashes and freeze.. This is really a problem because I cannot visit friends so I'm loosing blueprints and FP...
    By the way, I'm playing on ipad4 , so it is not such an old device!
    At this point I will try every suggestion here, no short task before visiting, or even start visiting before collecting anything, disconnecting the monorail... But it's something EA should correct, because honestly how can you visit friends if the game close every two or three visits? It will take hours before visiting all...

    EDIT nothing works, still crashes after a couple of visits... :/

    Try visit KL from your neighbors :wink:
  • ArmpitAttack
    2353 posts Member
    edited August 2015
    can visit neighbors; can't collect rents while running the train. (android)
  • SquirrelLadd
    1668 posts
    edited August 2015
    My main town is freezing a lot.
    Ive tried disconnecting track and there were a couple of buildings that without fail caused the freeze...but now it seems to be happening more.
    Getting really annoying.
    I play on kindle fire not sure if that makes a difference.
    I rarely get the screen freeze in my second RTTF town....so i suspect it is something in SH causing it.
    Makes game play very frustrating :x
  • Gary_A_D
    866 posts Member
    edited August 2015
    EA knows about the freezing and other related issues, and supposedly are working to repair the game. I've been in contact with them, and received an Email earlier.
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