Freezing? - Call EA

orionsbell

I'm chiming in here on my game freezing, but it was my Android game that froze. First time that's happened in months.

sskalka

Playing on an iPad 2, freezing frequently, rarely had that problem prior to the monorail event.

janis810

jlstuht wrote:

Don't know if anyone else is having this problem, but ever since I placed the plastics recycler I have started having the game lock up on me. Usually have to close out the game and restart - then it works for a while but eventually freezes again requiring another restart.

it is still doing it after I updated to iOS 8.4.1 so I don't think the problem is with iOS since it started before I updated. Any clues to this problem? Up until now I have been relatively qlitch-free. (And I haven't downloaded any other new apps which might interfere with TSTO.)

Same here - ever since I placed the plastics recycler. I have disconnected my track and stored many decorations, but still the game freezes and has to be restarted over and over. At least I CAN restart it, unlike many I've read about on this board.

SquirrelLadd

Game still freezing badly. I can clear a few buildings and then it freezes....getting really annoying.

rosesgirlnz

Mine is frequently freezing too..... it's rather annoying to say the least :evil:

Jedihntr

I just had the most useless chat with someone from EA. He wouldn't listen when I explained how many players have been posting about this issue and that it seemed to start at the same time for everyone. He kept going on about how I should close my apps, and restart my phone and yadda yadda yadda. It was extremely frustrating, and I could sense that even the rep was getting frustrated because I knew more about this than they did. Man, it is so ridiculous how hit-or-miss EA's help is. Had the same situation with the donut loss glitch a few weeks back. Some had no idea what to do, others replaced my missing donuts while we chatted.

Unacceptable, EA.

Neglecterino

I stored all my track and the freezing went away. Drastic I know, but I want to be able to play. No problems yet since I did that.

Edit: The last thing I'll ever do is call EA support. I'd have to be desperate. It took me 30 mins to get back into my B-Town with it freezing almost immediately. I finally got into edit mode right after it loaded and hit the track button to turn off the engine moving. Then stored all the track. I even stored the station and pulled it back out.

talonracer

My game (on iOS) also has been freezing quite often. Just emailed EA so I'm hopeful they will reply with the cheat code so I can beat the big boss and win this game.

... is that not how this goes?

LisaSimpsonOH

I emailed them and got a response that they are aware of the problem but don't know when it will be fixed. I did get 15 donuts.

sskalka

Freezing getting worse, more frequent, not better.

Newcastlenia

Mine has just started freezing when doing my neighbour visits. Can get into my own town and do the necessary but I just get thrown out completely when trying to visit neighbours.

Neglecterino

Newcastlenia wrote:

Mine has just started freezing when doing my neighbour visits. Can get into my own town and do the necessary but I just get thrown out completely when trying to visit neighbours.

You might try on those neighbors where it freezes, either hide them or visit their KL.

checkeredman

I've experienced frequent game freezing in the last day or two as well on both my iPhone and Kindle Fire. It seems to happen when I'm in the editing menu trying to place something from my storage or when I'm in/on the "Project Board".

I'm chatting with EA now. I'm on my third rep. as I type...

lawpatrick

I have forced to de-rail my game from day 3 or 4 as it was not playable. Thanks for this Forum with the tip or else I would have just gave it up. I could have achieved a lot more with a smooth game rather than restarting every 3 minutes or less..it is definitely time for EA to think about how the codes should be optimised.. also would be good if players can play off-line and sync back, like sim city

R9512002

I have thee freezing problem also and it definitely got worse when I placed the plastics depot. So annoying to have to fight to play a game I am supposed to leisurely enjoy

checkeredman

I'm being told my the chat rep that the freezing is happening because I have too many items displayed in my town...and her "specialist" has advised her that I should store them.... =o/

Ningyo42

I've been getting freezes since the event started. I chatted with EA support and they told me that they will have specialists look at my town. I get freezes if I tap certain buildings. Very frustrating. I haven't heard back from them yet, and the only suggestions I got from them when chatting was to reinstall.

They have to do something, and soon. I keep finding more buildings that lock the game up when tapped.
(Android tablet)

bubsx3

Ningyo42 wrote:

I've been getting freezes since the event started. I chatted with EA support and they told me that they will have specialists look at my town. I get freezes if I tap certain buildings. Very frustrating. I haven't heard back from them yet, and the only suggestions I got from them when chatting was to reinstall.

They have to do something, and soon. I keep finding more buildings that lock the game up when tapped.
(Android tablet)

I have noticed that too there were buildings i knew to avoid and some i knew were OK it only freezes when cleaning rubbish others have dumped but on certain buildings

Easy fix for now= dont clean them up

Ningyo42

bubsx3 wrote:

Ningyo42 wrote:

I've been getting freezes since the event started. I chatted with EA support and they told me that they will have specialists look at my town. I get freezes if I tap certain buildings. Very frustrating. I haven't heard back from them yet, and the only suggestions I got from them when chatting was to reinstall.

They have to do something, and soon. I keep finding more buildings that lock the game up when tapped.
(Android tablet)

I have noticed that too there were buildings i knew to avoid and some i knew were OK it only freezes when cleaning rubbish others have dumped but on certain buildings

Easy fix for now= dont clean them up

That's been my plan. It's only annoying when I forget or find a new building to add to the list.

LisaSimpsonOH

Reinstalling the game didn't fix it. I can't stire anything because it freezes immediately.

Raven_Darkstorm

I don't see anyone listing specific buildings but one replied they crash from tapping some. For me tapping to clear stink from the spinster city apartments, bachelor arms apartments, and frinks lab crashes the game every time no matter if anything is done before it or not. This was not a problem prior to today. I had started another thread not realizing there was a thread potentially related. Again this is 100% successfully repeatable. Disconnecting the rails from the monorail station doesn't fix it. Storing all rails isn't fixing it. Storing all the extra monorail addition parts isn't fixing it. Storing the monorail station itself doesn't fix it. And Storing the plastic depot isn't fixing it. If any of that helps.