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Freezing? - Call EA

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  • darrenholm736
    1277 posts Member
    edited August 2015
    neuroheart wrote:
    Is your monorail connected to a track and moving around? If so, disconnect it and see if that helps. Immobilizing my monorail is the only thing that stopped my game from freezing.

    Great tip! My game was still freezing, even after the patch. I've just disconnected my trains from the main track and the game has stopped freezing.

    Thanks Neuro. :)
  • rlanders29
    25 posts Member
    edited August 2015
    I have been having similar issues. I have contacted EA but as yet have not received a reply. In the meantime I have been tapping very very slowly. Seems to delay freezing for a minute or two. Also searched out a more powerful wifi source and got to play for a whole ten minutes before game froze. Multiple events would seem to require extra patience. In EA we must trust...lol.
  • Ningyo42
    1465 posts Member
    edited August 2015
    The freezing with tapping buildings to clear them has gone away, thankfully, but tonight I got a freeze on my tablet when going into the project board. So far, ok on my phone (both Android), but we'll see.

    I'm glad they're working on it, but this does need some quick fixes IMHO.
  • orionsbell
    478 posts Member
    edited August 2015
    FYI - The freezing has seemingly stopped for me once I created a complete loop for my monorail. For me, the crashing was happening when the monorail went back and forth along an incomplete track. Now with the fully connected loop all seems to be well.

    For now.
    BTW: My Springfield circa Winter 2014: orionsbell.com/simpsons/Winter2014.png
  • alucardrawg
    15 posts
    edited August 2015
    3 freezes in half hour stations not connected to tracks
    It's not just the game that freezes it locks up my droid and I have to restart
  • bradyc79
    1379 posts Member
    edited August 2015
    My game freezes when I visit neighbors. I can only visit between 2-3 neighbors before the game freezes up. Sometimes it freezes during my first visit. I apologize to my neighbors, it is frustrating.
  • happyone2323
    1496 posts Member
    edited August 2015
    bradyc79 wrote:
    My game freezes when I visit neighbors. I can only visit between 2-3 neighbors before the game freezes up. Sometimes it freezes during my first visit. I apologize to my neighbors, it is frustrating.

    My game freezes after I tap the third building in each town. I have no problems if I only tap two buildings.

    This started a few days ago. I don't have any tracks connected to my stations so maybe it's due to friends not disconnecting their tracks?
    BulldogMom23 in Crawl to the Finish
  • robynou
    147 posts Member
    edited August 2015
    Having the same issue with freezing since about early last week. I play on ipad 2 & iphone 5C. The ipad freezes more than the iphone so I am playing on my little screen more, no biggie. It happens at random times, right after a I log in or after I have been tapping for a few minutes. I do hope it is fixed soon. In the mean time, I will just keep logging back in.

    Guess I can remove the tracks next to the stations for now.
  • Vs1976
    875 posts Member
    edited September 2015
    Freezing is getting worst since act 3 started. Extremely annoying. Need to have this fixed.
  • lowjeff783
    367 posts Member
    edited September 2015
    Haven't had a lot of problems until act 3 started.

    I've had the game crash before but since act 3 I get this weird thing where I load the game and it's a frozen screen. Forces me to exit and wait a little while to restart again.
  • yellowrabbits
    5 posts Member
    edited September 2015
    Game just started freezing today and it's barely playable at this point. I can't play more than a few seconds until it freezes and have to restart. I can barely put any characters on tasks at this rate let alone visit neighbours.
  • Samaranth01
    2184 posts Member
    edited September 2015
    Game just started freezing today and it's barely playable at this point. I can't play more than a few seconds until it freezes and have to restart. I can barely put any characters on tasks at this rate let alone visit neighbours.

    Same thing happened this morning trying to reset tasks. It's only happpened occasionally before now, but this morning it froze at least 7 or 8 times. Finally gave up. Haven't visited my friends yet but I hope it's better.
  • ndeeka
    440 posts
    edited September 2015
    My game freezes as well from time to time. There doesn't seem to be any logic to it. It will also freeze when i'm just assinging tasks to my LYP, so not just monorail related. Sometimes it even freezes on startup and I have to clear all apps kept in memory in order to continue playing.

    Because I recently was force to update to Android 5.x I assumed it had something to do with that. I also notice sluggishness in other games.

    And now I read that I might need to store every monorail thingie and rebuilt. :shock:
    Well I might just do that, but after the event is over... it isn't that bad for me. :roll:
  • hughejars
    587 posts Member
    edited September 2015
    I've just got a new Android device which is much faster than my previous and it seems to have solved a lot of the freezing problems, though not all, the game does still run very slowly at times. I guess EA are trying to load to much into the game for our devices to cope with :shock:
  • jkparkin
    19 posts Member
    edited September 2015
    Mine just started freezing yesterday, and it seems to only do it when I'm clicking the character icons in the corner. I haven't experienced it with my neighbors, but that's probably because the game crashes when I visit them ...
  • edited September 2015
    A couple of days ago I temporarily moved my Project Board closer to the middle of town where there were a lot of buildings closer together for neighbors to tap. My crashing rate went waaaaaaaay up. Seemed to get better when I moved it back, though this may have been a coincidence.

    Friend visits seem to be just fine as long as I only tap on two buildings for each friend. A third building is almost a guarantee of freezing no matter what I do.

    I suspect the common thread between these is that the animation for the garbage/stink lines is taking up a metric buttload of processing power that devices can't handle.
  • dcubedinnj
    42 posts
    edited September 2015
    been having the same issue since act 3 started. contacted EA which was no help since they just gave me the standard, restart, reinstall advice which hasn't helped. They also promised me 15 donuts which I haven.t received yet either. I can't find any pattern to the freezing either. Sometimes I get on and can play for up to 10 minutes other times I'm lucky if I get 10 seconds. Visiting neighbors has been almost impossible the last several days. Overall EXTREMLY annoying
  • Ningyo42
    1465 posts Member
    edited September 2015
    Things have been ok for me on my Android phone and tablet for a while now, although I do get the occasional crash on start up where I have to force close the app. It doesn't happen that often, thankfully.
  • zackscity
    32 posts
    edited September 2015
    This game is freezing and dropping for me every 2-3 minutes. It will only be longer if I dont click any items....


    For me, I think it is the possums. The more I see the more the game slows down. And if I click a group of 3 or more... the game just crashes.



    not fun


    already contacted EA


    *will they care over XB1/PS4 upcoming EA games?*
  • TwigletStyx
    1043 posts Member
    edited September 2015
    I suspect the common thread between these is that the animation for the garbage/stink lines is taking up a metric buttload of processing power that devices can't handle.

    I've also been looking for a common thread regarding freezing and/or being booted out while visiting neighbors...

    I definitely share your suspicions. :?
    Lately It Occurs To Me... What A Long Strange Trip It’s Been.
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