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Game freezes

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Replies

  • rap92
    4 posts
    edited September 2015
    Man, this the same problem I have. Every time I touch the Springfield dump the game freezes and it has been occurring for like a week now. Maybe I have too many decorations and building in my town. I don't know.
  • MagentaGypsy
    1 posts
    edited September 2015
    I put my mall o rail in storage and it seems to have stopped the freezing.. However, I can't use my mall o rail. At least I can continue to achieve the end package.
  • luukzwaan446
    1 posts
    edited September 2015
    I have the same problem. Very annoying. I hope EA will fix this soon.
  • lindsaymcbea
    4 posts
    edited September 2015
    I am having the same issue as others: game freezes after a few minutes of play.

    I have tried all of the things others have tried, but nothing solves the problem.

    It is EXTREMELY frustrating, when it is supposed to be extremely fun.

    Those of us with this problem should be compensated. There are too many people with this problem, loosing out on the monorail event.

    Tapped Out Team, PLEASE FIX THIS.
    :cry:
  • lindsaymcbea
    4 posts
    edited September 2015
    This is obviously a glitch in the monorail program.
  • lindsaymcbea
    4 posts
    edited September 2015
    This should not be affecting so many people. I agree this is a real issue that EA must fix.

    I am promised life ruining fun...I am not satisfied with the service...am forced to be productive on my day off. :evil: :x
  • jensweezey269
    43 posts Member
    edited September 2015
    Grrrrrrrrrr so frustrated every 5 seconds im on crash this is so dang annoying getting worse each day
  • mypunk76
    2 posts
    edited September 2015
    My game keeps freezing can you please fix this?!
  • mypunk76
    2 posts
    edited September 2015
    My game has been freezing for 3 days now. I better get free rails or something. And not free donuts
  • dbala999
    7 posts
    edited September 2015
    I had this problem a few days back, Support told me it was because of an issue with saving the game and I needed to be rolled back to the last login to the game (through Origin). Unfortunately they rolled me back to an earlier login, so I was right back at the start of the Monorail task. Been in discussion with them since, they originally offered 30 donuts (wouldn't even get me to Level 1, was at level 4 before freeze) Then when I pointed this out, the guy said he'd take it to his supervisor. I requested an extension to the task in view of everyone having similar problems, so let's see what they do.

    It would really suck if a lot of us got screwed by something completely out of our hands. Desperately hoping for an extension.
  • judyoneil1208
    2 posts
    edited September 2015
    My game has been freezing since Act 3. I have called and emailed ea for days now and have only gotten stupid responses. I stored the mall and hippie guy but it still freezes.
    EA offered me 15 donuts days ago but then closed the ticket and is ignoring me for the donuts. Now they want to back start the game an a date in time, no way! They need to fix the game!!!!!
    It stinks I'm going to lose the final prize.
  • kennyntamm
    1 posts Member
    edited September 2015
    I, too, got talked in to letting them roll back my game. I'm now trying to figure out how to finish before the monorail expires. They offered 15 donuts, then 85. Still not enough to finish. They should give me enough donuts to get me back where I was. I'm still talking to them.

    I lost probably 20-25 pieces of track and the station. I'm not happy.

    Don't let them roll your game back!!
  • aetaylor5622
    2 posts
    edited September 2015
    Hello EA,
    My game is still freezing. Have not been able to do anything in the game since my last post. Sometimes it freezes right away and sometimes it will let me start to assign tasks and then freezes half. Way thru. The REALLY annoying part is you are still sending me messages saying It's been awhile, and I should check in and see how my Springfield is doing. I know how it's doing... It's Frozen!
    Will there be an extension on the Monorail event? Mine looks pretty stupid just going back and forth on this little piece of track.
  • battlefieldID194
    154 posts
    edited September 2015
    Why no action on this? Game still freezes after 3 weeks. Takes multiple times just to access dump and recycling centers. Open, quit, open, quit, open quit, open, quit. This is a real bug, EA! Stop cashing checks and fix the problem
  • blondechick3
    1 posts
    edited September 2015
    Since the monorail update my game freezes every time every day, sometimes within the first few seconds sometimes I get to play a minute. I Have always played on my iPod and the first week I missed most of the prizes so the second week I downloaded it on my way my iPhone and was pretty good for the first few days the same thing... I have tried restarting devices and deleted and reinstalled app to no avail I tried to play on my Samsung galaxy tablet and it is worse yet. I feel cheated out and am ready to give the game up AGAIN. When I was cheated out of the sleep easy motel I played for a little while after but ended up giving it up for a year! Why me! What can be done to fix this?
  • jonjonnyjon
    9 posts Member
    edited September 2015
    I thought Id add my name this list. Ive been in tough with EA now for about two weeks. The monorail is the first event I wont complete and its really cheesed me off. According to EA though there arent many people complaining of the game freezing...

    seriously? looking on here id say thats not true.

    Mine is the same I cannot play on my Note 4. EA have logged in say they cannot replicate my issue. its clearly my device and isnt happening anywhere else. So in basic terms nothing they can do so thats it.

    Ive been a game developer since 1985. I wrote some of the first games. Im still in dev now. I know EA, Ive worked with EA and EA have worked with me and my company. Im not going to kick up a stink, but please dont try to fob off someone who's been in computer games for the last 30 years... I know the score.

    I just wanted some honesty or a timeframe for a patch/ fix. Possibly even recompense for the loss time in the event.

    So sadly Im calling it a day. I guess Mr. Stalbow was right when he said my addiction to the game would end in tears!

    JJJ
  • 4junk3000
    5301 posts Member
    edited September 2015
    Just spent 45 minutes with an escalated specialist on the phone.

    He logged into my town and was able to duplicate the freeze by doing exactly as i suggested, which is to reenable the trains by adding track next to the station.

    He said he could roll back my town to before the event but didn't think that would improve the condition. I agreed.

    He seemed genuinely stumped, said he would escalate it further and suggested i wait for an update to see if it cures the issue.

    That was it.

    At least he confirmed it wasn't my device or connection at fault. Which was obvious anyway. He was on iphone and I'm on Nexus 7 '12 wifi.

    So I'll leave my train disabled for a while. I need 70 more straight pieces to finish it anyway.

    the one thing he said which irritated me, was that he hadn't heard this problem from others. But it's all over this forum!

    So maybe more of us need to go through the process of opening a ticket, requesting the call back, and getting our complaints on record!
    "You're the most negative person I've ever seen on here. Constantly."
  • nosferenix
    2 posts
    edited September 2015
    This is Nosferenix. I am also having the same issue with the game freezing then having to restart again. I was SO CLOSE to getting the rail yard, but now I can't and I am not paying 400 donuts to get it! -.-
  • XxXtRaCk3rXxX
    3 posts
    edited November 2015
    my phone still heats up everytime i play tapped out too hot that i need to put it down for a bit.. heats up plus drains my battery rapidly.. anyone having the same issue since august? can someone get this fixed ive been playing this game since it was released... or make a new update to fixed everything.. thanks
  • Asuka2222
    187 posts Member
    edited November 2015
    Have you stored your buildings in SH that haven't been fully upgraded?
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