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Lost Self Reliant House....

I think the name of the house says it all.






(sorry couldn't resist)
contact ea at http://help.ea.com/en/

Replies

  • TT_Degnan
    471 posts Member
    edited September 2015
    Guessing that you updated early, and had two in game downloads of about 680Mb each?

    If so, join the rest of us waiting on ea for a fix, and have a read of the sticky thread (the DO NOT UPDATE one)

    :cry:
  • JonesAMike
    28 posts Member
    edited September 2015
    Mines gone too :cry:

    The full list of things I'm missing are:

    Shapes and Muscle Marge.
    Self Sufficient house.
    Mason Derri?re and Belle
    Old Jewish guy and Overpass diner
    Centre for Geriatrics
    Shotgun Petes
    Quimby Pool
    2x old Gray mares

    I want them all to come back into my game :cry:
  • johncolombo
    11670 posts Senior Moderator
    edited September 2015
    Just a guess but based on all I have read on the forums today is that kindle's update is not the newer one, are you both on a kindle or did you update yesterday?
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • 00becker
    446 posts Member
    edited September 2015
    You are not alone - I understand that many people who downloaded the update early lost items. My self-reliant house and level 57 items were returned after contacting EA (third time's the charm :roll: ). I doubt an update will bring them back at this point and I suggest you contact customer support.
  • JonesAMike
    28 posts Member
    edited September 2015
    00becker wrote:
    You are not alone - I understand that many people who downloaded the update early lost items. My self-reliant house and level 57 items were returned after contacting EA (third time's the charm :roll: ). I doubt an update will bring them back at this point and I suggest you contact customer support.

    I tried contacting them several times today but havent had much luck. Either been told there is nothing wrong with my game and all items are there or this upcoming patch will fix it.
  • tappedout1996
    3045 posts
    edited September 2015
    I think the name of the house says it all.
    :mrgreen::mrgreen::mrgreen:
  • Briscowins
    189 posts Member
    edited September 2015
    i didn't even realize i lost the Reliant House. this is getting more frustrating by the minute. :evil:
  • johncolombo
    11670 posts Senior Moderator
    edited September 2015
    I think the name of the house says it all.
    :mrgreen::mrgreen::mrgreen:

    It's nice when someone get's the joke
    :thumbup:
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • S_Lewis96
    12 posts Member
    edited September 2015
    I have as well!
  • NeoSEC28
    39609 posts Member
    edited September 2015
    Probably a silly question but have you checked your inventory? (just in case)

    If the item is missing from your game, contact EA and open a ticket and hopefully they can restore the building back in your game
    Volunteer EA Senior Moderator
  • drumnman
    1475 posts Member
    edited September 2015
    I'm sure this is due to the 57 roll back glitch since the Self Reliant House was featured at the end of the Old Jewish Man quest line.
  • johncolombo
    11670 posts Senior Moderator
    edited September 2015
    bump and hide for merge
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • Briscowins
    189 posts Member
    edited September 2015
    has EA restored this for anyone?
  • 00becker
    446 posts Member
    edited September 2015
    Briscowins wrote:
    has EA restored this for anyone?

    Yes, this and the level 57 content was restored for me, though it took three tries contacting customer support. The second was the most ridiculous - "escalated" to a game specialist, expect email within 48 hours, email received to basically say ... your game is there (no kidding :roll: ), nice decorating (really?), and issue marked resolved (who do they have working there?!). The third time I tried (live chat) I gave up on being understanding and just told them it was the third time trying to resolve the issue, gave them a list of items missing, and said I wanted them returned or my currency restored. A few "I'm talking to someone here to resolve this" statements and voila, items placed in my inventory. Even the gargoyle decorations.

    EA support might be largely clueless but perseverance should work. Just keep reopening the ticket until someone takes care of you.
  • MaxxSpider
    5465 posts Member
    edited September 2015
    I suggest you nuke your town. That should do it.
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