I have had this problem a lot! Tried contacting EA & got no help. They said they couldn't replicate the problem when they log in.
I found the biggest cause was sending characters on short jobs or SH jobs that end while I'm visiting neighbours. The only 'fix' I could find was either leave all characters wondering around while doing visits or send them all on a 1hr-4hr job so they don't end while I'm visiting. A pain but hope this helps.
You only need to visit me, the other neighbors won't mind.
Your favorite neighbor
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