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The Simpsons: Tapped Out: Potential land reset issue for anonymous players

Aeternus_EA
232 posts Community Manager
TSTO Gamers
We have released a new update (4.19.3) which resolved the issue that was causing a portion of Anonymous Game Players (players without an EA account) lands to reset to level 1.

If you have been affected by this technical issue (your land was reset to level 1), please contact us at [url]http://help.ea.com/article/the-simpsons-tapped-out-potential-land-reset-issue-for-anonymous-players/ [/url]

EA Account Players – please note that you should not have been affected.

Thank you for your continued patience, our team is working hard to resolve this issue for impacted players.

Replies

  • Aeternus_EA
    232 posts Community Manager
    edited February 2016
    TSTO Gamers
    Great news! We have restored the majority of anonymous players’ Springfields who were affected by this week’s technical issue.

    We’re still working to restore all remaining affected lands for anonymous TSTO players (players without an EA account).

    If you are still experiencing an issue with your land please do the following:
    • If you have not reported your reset Springfield, please contact us Contact Us. On the Topic page, select Missing Content and then Had content and lost it.
    • If you already reported your Springfield but don’t see your restored land, go to My Cases( My Cases) to update your existing case to let us know.

    Thanks for your patience as we get you back into your lands.
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