SIGNED!!!
I am super upset about this. I only bought 2 beach houses but that was 80 donuts spent. I want my donuts back!!! I worked hard for my 291.8% bonus!!! Donuts back or I will never buy donuts again!!!
I looked everywhere in game- does EA even have ANYWHERE to contact customer support? Seems pretty sh it ty. This is why I stopped playing Family Guy- but at least they had a support section...
Signed. It's not just the donuts, I also wasted a whole lot of time and resources farming Springfield Heights to upgrade the Beach Hideaway's to Level 5. If the 20% isn't returned shouldn't we be compensated for that as well?
After opening a ticket this is the response I got... I'll give the rep credit for offering me something but still don't think this is acceptable. Bring back the features that we paid for or give us a full refund.
"I am sorry to hear that you have lost bonus percentage for beach hideaways. It must be annoying.
Please note that 5% multiplier was NOT intended to apply per level, only to the hideaway as a whole. The beach hideaway no longer has a stacking XP modifier for each level. I hope you can understand the same.
However, I would like to offer 40 donuts into your account for the inconvenience.
Signed. I bought all 5 as well based solely on the bonus %. We deserve a refund of donuts spent. I would not have purchased them if it were not for the bonus %. Either refund me 160 donuts or refund all and you can have your beach hideaways back.
Signed. I'm somewhat frugal with what donuts I spend, would never have purchased 2 of these if it was not for the bonus %. Spent all of my free time this weekend slogging through upgrading SH AND the Hideaways. Could've put those materials towards other things! Not cool EA.
Thank you for contacting Electronic Arts Customer Experience. My name is [name removed] and I would assist you with your issue today.
I am sorry to hear that you have lost bonus percentage for beach hideaways. It must be annoying.
Please note that 5% multiplier was NOT intended to apply per level, only to the hideaway as a whole. The beach hideaway no longer has a stacking XP modifier for each level. I hope you can understand the same.
However, I would like to offer 40 donuts into your account for the inconvenience.
Looking forward to your reply.
I received that reply after demanding my 200 donuts back. That is unnacceptable. They changed the product with no warning, They sold a product and changed product when it doesnt suit them.
Replies
J. Boughen
I am super upset about this. I only bought 2 beach houses but that was 80 donuts spent. I want my donuts back!!! I worked hard for my 291.8% bonus!!! Donuts back or I will never buy donuts again!!!
"I am sorry to hear that you have lost bonus percentage for beach hideaways. It must be annoying.
Please note that 5% multiplier was NOT intended to apply per level, only to the hideaway as a whole. The beach hideaway no longer has a stacking XP modifier for each level. I hope you can understand the same.
However, I would like to offer 40 donuts into your account for the inconvenience.
Looking forward to your reply."
This! Signed
I received that reply after demanding my 200 donuts back. That is unnacceptable. They changed the product with no warning, They sold a product and changed product when it doesnt suit them.