Signed-I want my 80 donuts back EA. I will report you to Apple, BBB or whoever I need to. EA you are the scummiest company I have ever dealt with. You are the used car salesman that needs to be punched in the face and put out of its misery.
This is a classic fraud. I don't mind when such things happen with free stuff, but here the real money are involved and it is a deception, which is not allowed by the law. If it was a programmers' mistake, well, they should pay for it and not us. EA should return the product to its initial conditions or refund. I want 160 donuts back. And after that, with the new information about the product, I will decide whether to buy or not.
Signed. I would like the 20% bonus multiplier back for each of the 4 beach houses purchased, or I want my donuts refunded. I only bought these because of the bonus %.
After opening a ticket this is the response I got... I'll give the rep credit for offering me something but still don't think this is acceptable. Bring back the features that we paid for or give us a full refund.
"I am sorry to hear that you have lost bonus percentage for beach hideaways. It must be annoying.
Please note that 5% multiplier was NOT intended to apply per level, only to the hideaway as a whole. The beach hideaway no longer has a stacking XP modifier for each level. I hope you can understand the same.
However, I would like to offer 40 donuts into your account for the inconvenience.
Looking forward to your reply."
Which avenue did you go through? I'm struggling to even find a way to complain. It's just directing me to call or live chat which has a wait. Can I just send an email or complaint somewhere?
Replies
Sold as advertised - must not be changed afterwards, for whatever reason! I want the multipliers, not the donuts. Stick to the agreement EA!
This is a classic fraud. I don't mind when such things happen with free stuff, but here the real money are involved and it is a deception, which is not allowed by the law. If it was a programmers' mistake, well, they should pay for it and not us. EA should return the product to its initial conditions or refund. I want 160 donuts back. And after that, with the new information about the product, I will decide whether to buy or not.
I only bougth one but would never have spent donuts on this without the bonus.
I bought 3 Beach Hideaways because of the bonus. EA, please give me my donuts back or increase the multiplier back to the way it was.
Thanks.
Which avenue did you go through? I'm struggling to even find a way to complain. It's just directing me to call or live chat which has a wait. Can I just send an email or complaint somewhere?
I don't normally post but this is plain wrong. I bought 4. I vow never to spend any money in the game again unless it is resolved properly.
Signed.