I've gone from upset to exteremely angry about this.
I contacted them and was given 40 donuts back. replying to them that for a 75% bonus drop I expected a 75% refund. They replied
"I understand that 40 Donuts is not adequate for the loss you had in the game, but please let me share that if it had been possible for us to add more than 40, then you would have already done for you."
So either he is lying or people who have claimed to get full refunds are and I know who I believe.
I was refunded 40 donuts, despite having bought all 5. I have continued the complaint and we'll see what happens. Very disappointed by this whole affair.
I just got the same spiel, clearly copied and pasted. I replied with that's not acceptable, please refund full amount or I'll take it further yada yada. Wonder if it will go anywhere or if I've just forfeited my 40 donuts lol.
Signed: please give refund. I spent 80 donuts for a product that was silently changed afterwards. I just sent an inquiry to EA and I'll inform you here about the outcome.
Replies
I contacted them and was given 40 donuts back. replying to them that for a 75% bonus drop I expected a 75% refund. They replied
"I understand that 40 Donuts is not adequate for the loss you had in the game, but please let me share that if it had been possible for us to add more than 40, then you would have already done for you."
So either he is lying or people who have claimed to get full refunds are and I know who I believe.
Aaaaaand I didn't even get the 40. I got 15. Now I'm FURIOUS. Really? ****?
If not, I'm considering to take legal action because it is fraud.
There have been many errors and problems in this game, but something there has never been even.