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here is the link to contact EA and get a refund on your beach hideaways!

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chrisgyo
1030 posts Member
edited October 2016
I can't find it with this new forum...it's a maze :unamused:

i want to complain about the beach hideaway thing to as many places as possible - EA, Apple, The Department of Consumer Affairs (bait and switch tactics are illegal), whoever!

please someone provide some links so that everyone from this forum can complain in unity....the petition thread will not do anything at all, apart from promote slacktivism



EDIT:
here is the link - https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/
Post edited by chrisgyo on

Replies

  • This is from section 20 of the TOS, it seems the most direct way to make our complaints about deceptive sales tactics felt at EA. We CANNOT fill this out as a group, these must be sent individually.

    A. Informal Negotiations/Notice of Dispute. You and EA agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon receipt of written notice from one person to the other (“Notice of Dispute”). Notices of Dispute must: (a) include the full name and contact information of the complaining party; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought ("Demand"). EA will send its Notice of Dispute to your billing address (if you provided it to us) or to the email address you provided to us. You will send your Notice of Dispute to: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City CA 94065, ATTENTION: Legal Department.

    Also if you live inside the U.S. it is also your right to contact the Federal Trade Commission to report any deceptive or fraudulent sales tactics. They have a website for you to do so.

    These are your rights as a consumer.
  • thanks for that info!
    I have put in a kind request for a refund due to missing content via https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/

    let me know if there is anywhere else i can complain to as well
  • please everyone put a complaint here - https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

    the sales tactics used by EA to sell these Beach Hideaways was illegal
  • chrisgyo wrote: »
    please everyone put a complaint here - https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

    the sales tactics used by EA to sell these Beach Hideaways was illegal

    Can you only do this if you live in USA?
  • i dont live in the US and still made a complaint ;)

    it would be great if they contacted EA after receiving so many complaints
  • Seems to me like they'll have to restore the multiplier. Refunding individuals the correct amount would be difficult and even a universal payout of 200 donuts would be unfair. Maybe they could offer people the chance to trade the buildings in for 40 donuts (dono how it would work but might ask people to decide if they were happy with 40 donuts/5% multiplier - personally, probably not, even though it's a good deal relatively)
  • Seems to me like they'll have to restore the multiplier. Refunding individuals the correct amount would be difficult and even a universal payout of 200 donuts would be unfair. Maybe they could offer people the chance to trade the buildings in for 40 donuts (dono how it would work but might ask people to decide if they were happy with 40 donuts/5% multiplier - personally, probably not, even though it's a good deal relatively)

    At 10 million a level, the multiplier is just shy of useless now. Even if they restored it, it wouldn't help me in the slightest. They never even offered us the beach houses if they knew they were about to pull the plug on farming.
  • chrisgyo wrote: »
    please everyone put a complaint here - https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

    the sales tactics used by EA to sell these Beach Hideaways was illegal

    Can you only do this if you live in USA?

    yea it's for US citizens, I'm sure your country has something similar.
  • chrisgyo
    1030 posts Member
    i dont think that writing 'signed' in some thread is going to do much....everyone should contact EA directly https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/
  • chrisgyo wrote: »
    I can't find it with this new forum...it's a maze :unamused:

    i want to complain about the beach hideaway thing to as many places as possible - EA, Apple, The Department of Consumer Affairs (bait and switch tactics are illegal), whoever!

    please someone provide some links so that everyone from this forum can complain in unity....the petition thread will not do anything at all, apart from promote slacktivism



    EDIT:
    here is the link - https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/

    What topic should we pursue in this?
  • chrisdirai146
    386 posts Member
    edited October 2016
    chrisgyo wrote: »
    i dont think that writing 'signed' in some thread is going to do much....everyone should contact EA directly https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/

    Agreed. I 'signed' and did live chat moments ago and quickly received my donuts back. Thank you Cameron at Live Chat!

    Note- I got to keep the beach hideaway and got the refund.
    "I gave him a couple of blintzes to paint my fence but he never did it! "
  • chrisgyo wrote: »
    i dont think that writing 'signed' in some thread is going to do much....everyone should contact EA directly https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/

    Agreed. I 'signed' and did live chat moments ago and quickly received my donuts back. Thank you Cameron at Live Chat!

    Note- I got to keep the beach hideaway and got the refund.

    How many hideaways did you have and how much of a refund did they give you? Was it the same 40 they've been giving everyone else?
  • What kind of complaint did you make to get live chat?
    PM me- I DO need Good Neighboreenos currently
  • I emailed them, hopefully i did it right as its not the most user friendly system
  • I did missing content. Someone else posted earlier about good luck through there and it worked. Took about 10 minutes from the 2 minutes I waited to b connected to a specialist. No hassle just a quick check of my acct and the donuts were immediately credited back.
    "I gave him a couple of blintzes to paint my fence but he never did it! "
  • Johnny2bd wrote: »
    chrisgyo wrote: »
    i dont think that writing 'signed' in some thread is going to do much....everyone should contact EA directly https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/

    Agreed. I 'signed' and did live chat moments ago and quickly received my donuts back. Thank you Cameron at Live Chat!

    Note- I got to keep the beach hideaway and got the refund.

    How many hideaways did you have and how much of a refund did they give you? Was it the same 40 they've been giving everyone else?

    40 donuts. I only bought 1. No room for more than that.
    "I gave him a couple of blintzes to paint my fence but he never did it! "
  • Khorah
    176 posts Member
    Hmm.. I too did email.. not able to do chat at work.. cross fingers..
  • email being the only contact open in missing items this morning for me.... :|
    I have emailed - doubt I will get response Anytime soon
    PM me- I DO need Good Neighboreenos currently
  • Just a friendly heads up, I spoke with someone in live chat just now and they said a patch is coming out today to revert the multiplier back to what is was pre-Thoh.
  • Thanks for the link. I just opened a case with ea hopefully I'll get my donuts back.
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