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here is the link to contact EA and get a refund on your beach hideaways!

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  • jbn1087 wrote: »
    Just a friendly heads up, I spoke with someone in live chat just now and they said a patch is coming out today to revert the multiplier back to what is was pre-Thoh.

    Thanks for the "promise" from EA- but they are known for saying whatever to make you stop complaining - Never Trust What an Advisor "says" will Happen......
    PM me- I DO need Good Neighboreenos currently
  • I was just told that I can't get a refund:

    I'm sorry to hear that because of the Halloween update they’ve adjusted the multiplier from 20% to 5% and yes I know that this is very huge amount of XP and I really apologize for this however for in-game purchases such as your request, we cannot process since you're already used the donuts in-game and we're not able to retrieve it. Hope you understand and once again, I'm really sorry
  • I was just told that I can't get a refund:

    I'm sorry to hear that because of the Halloween update they’ve adjusted the multiplier from 20% to 5% and yes I know that this is very huge amount of XP and I really apologize for this however for in-game purchases such as your request, we cannot process since you're already used the donuts in-game and we're not able to retrieve it. Hope you understand and once again, I'm really sorry

    Yeah, that sounds like an outright lie. If you still want a refund, I'd suggest asking someone else. If they still give you that, ask for a supervisor.
  • I just started a thread on the multiplier returning. It quotes the EA chat -

    Harsh Willy I understand that Beach hideaway XP multiplier was removed/changed after installing Treehouse of Horror. We received an update from studio and they has decided to revert this change.

    Harsh The Beach Hideaway bonus will go back to what it was before the THOH update with a patch scheduled to go out today.
    Unsolicited friends requests are all denied.Please PM me.
  • roshigoth1 wrote: »
    I was just told that I can't get a refund:

    I'm sorry to hear that because of the Halloween update they’ve adjusted the multiplier from 20% to 5% and yes I know that this is very huge amount of XP and I really apologize for this however for in-game purchases such as your request, we cannot process since you're already used the donuts in-game and we're not able to retrieve it. Hope you understand and once again, I'm really sorry

    Yeah, that sounds like an outright lie. If you still want a refund, I'd suggest asking someone else. If they still give you that, ask for a supervisor.

    Yep - other people are getting refunded - As always contact with EA support - result depends on the advisor - try again....
    PM me- I DO need Good Neighboreenos currently
  • I was just told that I can't get a refund:

    I'm sorry to hear that because of the Halloween update they’ve adjusted the multiplier from 20% to 5% and yes I know that this is very huge amount of XP and I really apologize for this however for in-game purchases such as your request, we cannot process since you're already used the donuts in-game and we're not able to retrieve it. Hope you understand and once again, I'm really sorry

    I've had this experience before. They claimed it is beyond their ability to add donuts to my account, and that people on this forum saying that they did are lying. It's so exasperating that some people will get full refunds, some partial, some will get nothing but a made-up story about not being able to help. I would contact them again until you find someone willing to help rather pretend they can't help.
    Always looking to add active forum members! But please PM me first.
  • He came back and offered me 40 donuts or the option to elevate it to a specialist. I told him to send it to a specialist and that I wanted my full donut refund, as others have received, or I will submit my formal Notice of Dispute and contact the appropriate regulatory agencies, due to illegal bait-and-switch tactics.

    EA needs to get its **** together.
  • They've also told me that the bonus will revert to 20% later today.
  • I was just told that the 5% was the original INTENT and the "bug" was fixed. They also referred me to this forum. Gotta love EA. Though I don't think they love my money anymore. I'm going to Apple to report this and request my money back for my recent donut purchase.
  • What's the live chat version link? Do they still have the im live chat help?
  • Hello my acount on Xbox one is called Fade X Eza and I was in the finals of fut champions and I was winning one goal ahead in the finals however then I got disconnected in the last minute and apparently I lost. I have AMAZING connection and this has never happened to me in 7 years since I started playing FIFA. I have wasted a lot of money on this game so if I don't get any 100,000 coin packs I will get very angry and sell the game.
  • EzaIbz999 wrote: »
    Hello my acount on Xbox one is called Fade X Eza and I was in the finals of fut champions and I was winning one goal ahead in the finals however then I got disconnected in the last minute and apparently I lost. I have AMAZING connection and this has never happened to me in 7 years since I started playing FIFA. I have wasted a lot of money on this game so if I don't get any 100,000 coin packs I will get very angry and sell the game.

    I think you got lost somewhere along the way ;)
  • UMFl1Coy_400x400.jpg

    Oh I 'member beach hideaway refunds!
    If at first you don't succeed, just give up-Homer J. Simpson
  • EzaIbz999 wrote: »
    Hello my acount on Xbox one is called Fade X Eza and I was in the finals of fut champions and I was winning one goal ahead in the finals however then I got disconnected in the last minute and apparently I lost. I have AMAZING connection and this has never happened to me in 7 years since I started playing FIFA. I have wasted a lot of money on this game so if I don't get any 100,000 coin packs I will get very angry and sell the game.

    I think you got lost somewhere along the way ;)

    Indeed, he did! :lol:
  • stellstone wrote: »
    UMFl1Coy_400x400.jpg

    Oh I 'member beach hideaway refunds!

    'member Chewbacca?
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