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Question answered, thanks, thread shut.

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jjnag1971
211 posts Member
edited October 2016
Thanks.
Post edited by jjnag1971 on

Replies

  • Same here!!!! Wth did they do!!!!!!
  • It works for one of my accounts but not for the other which is the main one!!!!!!!!
    Fix this immediately
  • Contact EA
  • They'll help you
  • I am so close to breaking my iPad because of this!!! I know that sounds pathetic, but I have so much invested into this game!!
  • Had this happen to me a while back. Fortunately it was on a minor account as the e-mail address I was using is now defunct so couldn't reset the password. I have no chance of ever getting the game back which I guess is bad news for you guys and not exactly what you want to hear.

    I think it was because the password requirements changed to require at least one capital letter which my old passwords didn't have.
  • It worked fine last night, no warnings of anything that was going to change. This is bullshite and they better be able to reinstall my game!
  • jjnag1971 wrote: »
    It worked fine last night, no warnings of anything that was going to change. This is bullshite and they better be able to reinstall my game!

    Call them and contact them. Then change the email address to a current one

  • jjnag1971 wrote: »
    It worked fine last night, no warnings of anything that was going to change. This is bullshite and they better be able to reinstall my game!

    Call them and contact them. Then change the email address to a current one

    How do I call them? I cannot find a phone number for them.
  • Here is the link to EA Help for those who need it:

    https://help.ea.com/en/contact-us/#?product=the-simpsons-tapped-out

  • It is your responsibility to ensure the email is up-to-date and that you know your password - not EA's. As others have stated, contact EA and I'm sure they'll be able to assist you with accessing/updating your information.
  • I think the issue is not the user, but EA did something on its end. I never had a problem. Before and now one account works, and one does not for some reason
  • Fixed!
    Mahalo nui loa!
  • This thread can be read this way.

    "I love my house. I have leaved there for 10 years. I always leave my front door open because I lost the key years ago. Today the wind blew it shut. I am now going to go down to town hall and complain that the city allowed the wind to blow and now I cannot get into my house."
  • They'll help you

    Why did this make me giggle?
  • Some people have had luck with just waiting a few hours and it sorts itself out. Others have hit forgot password and just re-entered their same password and everything was fine. Still others can get nowhere from the forgot password screen, then you have to contact EA to have it sorted out. It seems to be happening when people have more than one account on the same email account. Good luck everyone.
    DeesToonTown in Crawl to the Finish #The Grumple Is Free!
  • psuchad wrote: »
    This thread can be read this way.

    "I love my house. I have leaved there for 10 years. I always leave my front door open because I lost the key years ago. Today the wind blew it shut. I am now going to go down to town hall and complain that the city allowed the wind to blow and now I cannot get into my house."

    Not quite, town hall doesn't control the weather, but EA does control the login screen. I think a better analogy would be I leave my door open because I forgot the security code. The wind blew the door shut and now I will complain to the security company because they let me forget to update my security code that I've had for 4 years. And they say they can't help because I no longer remember the security questions.

    As with any login, change the password regularly!!! Use an email address that you use regularly.
  • I had this EXACT problem. It wasn't accepting my password and couldn't change it because I no longer had access to the email account.
    Asked them to ring me, answered my security question and they changed the email for me and sent a password reset to it. AMAZINGLY easy, much to my surprise.
  • That's the risk you take by putting money into the game.
  • I find this to be a regular thing; have to input my password again pretty much once a month or thereabouts.
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