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My Shinning Hotel is invisible...Anyone else?

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Curious to see if anyone else has run into this. I had to buy the hotel/maze bundle, King has long been my favorite author and it's a classic movie and episode! However, when I tried to place it from storage after purchase, it's invisible!

I can see the image when it's in storage, but when placing, the normal translucent image of the building is not there. Just a green rectangle indicating the base (changing to red if it can't be placed somewhere). Once I place it, it's completely invisible, zip, nada, empty space. BUT, in move mode I can select, move, store it, where it is once again showed with the image.

Very, very strange. In my 2 1/2 yrs, can't recall this ever happening with any item. Sorry to be long-winded, wanted to describe the issue well! So, am I the only one experiencing this or has anyone else run across this glitch with the hotel or possibly with another item in the past? I know, will probably have to contact EA. *sigh* Thanks for any input!

Replies

  • Krustyland and back. Then panic.
  • Panicking. Thanks Armpit, I tried that, also hard closing and shutting down my phone. Hasn't materialized for me! I have it sitting safely (heh) in storage for the time being.
  • try reinstalling. maybe the file with it got corrupted on downloading ;)
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  • Thanks LPN! I've been busy, haven't been able try it yet, I will in awhile after I reset my kids and fighters. I have an email in to EA, I'll post back with their response and whether or not the reinstall works.

    I'm surprised no one else here has run into this, at least two other people over at Addicts have said it happened to their hotels too. Maybe my game is jinxed, I never get any of the beneficial glitches, just problems! ;) By the way, I'm here everyday, been a member quite awhile, I just tend to lurk in the shadows. :D
  • I got the same issue with my hotel being invisible. I totally forgot about it until I accidentally tapped where I had placed it and got the screen showing how much longer till it pays out. Weird!
  • johncolombo
    11411 posts Senior Moderator
    I don't know an invisible hotel sounds pretty spooky to me, maybe leave it as is? Do us a favor and task Willie there, curious if the animation would show or if Willie was really inside. This would be a first.
    His task is 4 hours, take an ax to the back, or something similar. Screen cap if anything cool happens.
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • johncolombo
    11411 posts Senior Moderator
    oh and btw while thinking on this issue it sounds to me more like a patch would needed. There are reports of same thing at help.EA.com as well.
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • Definitely try the Willy task! Might be really cool...or nothing of course. Take pics :):mrgreen::mrgreen:
    Nothing as loud as the silentmiaow.
  • He he, I will try it and see what happens. Pics if it works! Is kinda spooky, a haunted hotel to go with the stable. :o Buuttt, I had plans to spookify myself, so I want to see the frickin frackin thing!

    I did do a complete uninstall/reinstall like LPN suggested, no change. I have a feeling too this will need a patch of some kind johncolombo. Was back and forth emailing with customer support last night/early today (3rd shift hrs), and it's pretty clear the rep doesn't play or know the game well. Provided screenshots, succinct explanation, etc, just kept asking basic info of me. Ah well, back at it with them later.
  • johncolombo
    11411 posts Senior Moderator
    Alicatnip wrote: »
    He he, I will try it and see what happens. Pics if it works! Is kinda spooky, a haunted hotel to go with the stable. :o Buuttt, I had plans to spookify myself, so I want to see the frickin frackin thing!

    I did do a complete uninstall/reinstall like LPN suggested, no change. I have a feeling too this will need a patch of some kind johncolombo. Was back and forth emailing with customer support last night/early today (3rd shift hrs), and it's pretty clear the rep doesn't play or know the game well. Provided screenshots, succinct explanation, etc, just kept asking basic info of me. Ah well, back at it with them later.

    I'm no programmer but for as long as I've been on this forum and playing the game I don't think ea support can help, def sounds like a patch situation. To the people with invisible hotels, did you mess with your mountains when they were storable? We predicted consequences. JUst a guess but wonder if you all have something in common that triggered this.
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • Well, the Wiilie experiment was a fail for any great pics but it DID make the hotel visible briefly while on task! Once he went inside, it was suddenly visible. I watched for awhile and every time it cycled through its animation, it blinked out for a couple seconds, then came back. Rinse, repeat. Was passed from cust serv to tech support who said he can "def" help. We'll see, not banking on it.

    Johncolombo, I have not messed with the mountains, just placed my two tunnels so far and the Simpsons family. Guess I don't fit into the theory!
  • johncolombo
    11411 posts Senior Moderator
    Alicatnip wrote: »
    Well, the Wiilie experiment was a fail for any great pics but it DID make the hotel visible briefly while on task! Once he went inside, it was suddenly visible. I watched for awhile and every time it cycled through its animation, it blinked out for a couple seconds, then came back. Rinse, repeat. Was passed from cust serv to tech support who said he can "def" help. We'll see, not banking on it.

    Johncolombo, I have not messed with the mountains, just placed my two tunnels so far and the Simpsons family. Guess I don't fit into the theory!

    TY for the report and placing Willie on task. So Willie makes the hotel visible. I will pass this onto EA, it may help solve the problem. And again I think it's a neat glitch. OK moutain theory is out.
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • spritals148
    1829 posts Member
    edited October 2016
    @Alicatnip hope they fix this for you soon, but in the meantime you do have the creepiest shinning hotel! :mrgreen:
    Oh and EA help has never been helpful. I don't think any of them even know what the game is. :confounded:
    Nothing as loud as the silentmiaow.
  • Welcome, glad to update what's going on with my haunted hotel! Maybe the Torrence's took too long to get the message and the ghosts are still restless. :D

    "Tech" support has now tried to steer me to the troubleshooting link, as if my device is the problem. I suppose somewhere there could be an issue, but it's up to date, try to regularly purge all caches, keep the memory below 2G, did a UI/RI, yada yada. 'Bout done trying with them.

    Spritals, if it keeps it mostly visible, Willie should prepare to take up residence doing what he does best in a old girl that needs a new caretaker. Kinda like the idea of it appearing and disappearing, spookier! He was getting bored with the hula hooper's anyway. ;)
  • Lol :):) good ol Willy. He'll get er' done.
    Nothing as loud as the silentmiaow.
  • hmm was going to buy this but guess I'll wait to see what happens.
    I love my computer...all my friends live in it
  • i have the same issue with the invisible hotel, i bought the bundle when it was added, and still no visible hotel. : (
  • Same problem. EA offered me 15 donuts. Asked them to remove content,and reimburse my 110 donuts. They say they can't because my case has been escalated to technical specialist. That was early yesterday,but have not heard back. We will see. Happy Halloween!
  • My hotel is visible.

    I did mess with the mountains too - I have a few mountains still removed, so I doubt there is any relation there.

    I'm wondering about rotation/orientation. Have you (with your invisible hotels) tried to rotate it? Mine has the back of the hotel towards the mountains. I haven't tried rotating it to see if it'd disappear and quite frankly since I've seen this thread I haven't really wanted to move it at all -- in case. But it's visible, all the time, for me, so... yay?
  • Well, I'm sorry others are in the same boat but glad to see you guys speaking up. Don't know if there are enough of us who purchased it AND have the issue to get their attention, but there's strength in numbers! I've been too busy to get back to it with support, so I still have no resolution as of yet.
    alapalme wrote: »
    My hotel is visible.

    I did mess with the mountains too - I have a few mountains still removed, so I doubt there is any relation there.

    I'm wondering about rotation/orientation. Have you (with your invisible hotels) tried to rotate it? Mine has the back of the hotel towards the mountains. I haven't tried rotating it to see if it'd disappear and quite frankly since I've seen this thread I haven't really wanted to move it at all -- in case. But it's visible, all the time, for me, so... yay?

    Alapalme, mine is opposite side of town from the mountains, but I have placed it in both orientations and it was still invisible. I would venture to say that if yours built normally and you haven't had any issues, your probably safe to move it. But I don't really know, maybe better to leave it than be sorry!

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