I wasn't using an iPhone5 ..... Luckily I'm back in ....
I was able to get Ralph, swing, tether ball, bunny topiary, police car, Wiggums and I have a task to build el chemestri but the building is out go the menu.
The scratchers were different the first day had a gold .99 ticket you could purchase also w better prizes possible
No..I have an iPhone 4S and the newest iPad that I bounce between. Neither work. Just got off the phone with EA and they do know of the issue, but can't tell me when it will be fixed as that is handled by their mobile dept by email or chat.
Hmmm, so currently I'm on my university campus and when on their network I can connect and play as normal on both devices. Thing is I'm still level 26 and have access too all that stuff.
But when I'm on 3G or at home then it goes. No idea why
For some reason my game re-updates when on my works wi-fi... Today it updated and I logged in and there was level 26... I thought, huh maybe they just let everyone have it. I bought some (Possible SPOILERS ahead ---- Don't read if you don't want to know whats next) swings, a couple bunny hedge thingys, the tetherball, the cop car and Wiggums house. Then I got kicked out and haven't been able to get back in. I got through v-day and have the pop/escalator so if I have to wait I have to wait. Only 100K in the bank this might be a good thing to get me grinding with the actual update. Then again I'll have most of it already, oh well..
So after several responses from EA saying they are aware of the problem and fixing it, I got this today. I had previously tried all these things but it sounds like they're denying there even is a problem now, and if they do think there's a problem they aren't close to fixing it. Seven days now!...
Thank you for writing back to us at Electronic Arts.
I understand that you are still experiencing connectivity issues with The Simpsons: Tapped Out and realize that you're very upset about this. I know such issues hamper the game really. Let us get this corrected so that you can get back to the game quickly. I have listed some steps for you.
a) Make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased "Not On This iPhone." On an iPad, you can find it under App Store Purchased "Not On This iPad."
b) Try closing the game app from the multitasking menu and then reopening it.
c) If your device already has the latest software, try resetting your device
1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message 'slide to power off.'
2. Power off the device by moving the slider.
3. Hold down the sleep/wake button again until the device powers back on.
4. When the home screen is displayed, relaunch the game.
d) Other things to try
Make sure you have a preferred language set for your device under 'Settings -> General -> International -> Language.'
Temporarily turn on airplane mode
Turn MobileMe sync off temporarily.
Temporarily disable email sync.
Remove any unnecessary apps.
I believe performing the steps should fix the issue for you. However, if the issue persists, please feel free to contact us back anytime and we will be glad to look into the issue further.
So after several responses from EA saying they are aware of the problem and fixing it, I got this today. I had previously tried all these things but it sounds like they're denying there even is a problem now, and if they do think there's a problem they aren't close to fixing it. Seven days now!...
Thank you for writing back to us at Electronic Arts.
I understand that you are still experiencing connectivity issues with The Simpsons: Tapped Out and realize that you're very upset about this. I know such issues hamper the game really. Let us get this corrected so that you can get back to the game quickly. I have listed some steps for you.
a) Make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased "Not On This iPhone." On an iPad, you can find it under App Store Purchased "Not On This iPad."
b) Try closing the game app from the multitasking menu and then reopening it.
c) If your device already has the latest software, try resetting your device
1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message 'slide to power off.'
2. Power off the device by moving the slider.
3. Hold down the sleep/wake button again until the device powers back on.
4. When the home screen is displayed, relaunch the game.
d) Other things to try
Make sure you have a preferred language set for your device under 'Settings -> General -> International -> Language.'
Temporarily turn on airplane mode
Turn MobileMe sync off temporarily.
Temporarily disable email sync.
Remove any unnecessary apps.
I believe performing the steps should fix the issue for you. However, if the issue persists, please feel free to contact us back anytime and we will be glad to look into the issue further.
This is meaningless boilerplate drivel. I received the *exact* same message last month in connection with a completely unrelated problem. I suspect that no matter what issue you report (app crashing, network disconnects, or acid reflux), EA's first-tier help guys spit back this nonsense. It probably actually helps in about 1% of the cases.
Replies
If so what did you do?
Also were any of the glitchers not using an iPhone 5? Because it seems to only be iPhone 5 users that have been affected
I was able to get Ralph, swing, tether ball, bunny topiary, police car, Wiggums and I have a task to build el chemestri but the building is out go the menu.
The scratchers were different the first day had a gold .99 ticket you could purchase also w better prizes possible
But when I'm on 3G or at home then it goes. No idea why
Thank you for writing back to us at Electronic Arts.
I understand that you are still experiencing connectivity issues with The Simpsons: Tapped Out and realize that you're very upset about this. I know such issues hamper the game really. Let us get this corrected so that you can get back to the game quickly. I have listed some steps for you.
a) Make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased "Not On This iPhone." On an iPad, you can find it under App Store Purchased "Not On This iPad."
b) Try closing the game app from the multitasking menu and then reopening it.
c) If your device already has the latest software, try resetting your device
1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message 'slide to power off.'
2. Power off the device by moving the slider.
3. Hold down the sleep/wake button again until the device powers back on.
4. When the home screen is displayed, relaunch the game.
d) Other things to try
Make sure you have a preferred language set for your device under 'Settings -> General -> International -> Language.'
Temporarily turn on airplane mode
Turn MobileMe sync off temporarily.
Temporarily disable email sync.
Remove any unnecessary apps.
I believe performing the steps should fix the issue for you. However, if the issue persists, please feel free to contact us back anytime and we will be glad to look into the issue further.
This is meaningless boilerplate drivel. I received the *exact* same message last month in connection with a completely unrelated problem. I suspect that no matter what issue you report (app crashing, network disconnects, or acid reflux), EA's first-tier help guys spit back this nonsense. It probably actually helps in about 1% of the cases.
Unfortunately I think we have to wait for the update to be officially released :-( no ideas when that is tho