So after several responses from EA saying they are aware of the problem and fixing it, I got this today. I had previously tried all these things but it sounds like they're denying there even is a problem now, and if they do think there's a problem they aren't close to fixing it. Seven days now!...
Thank you for writing back to us at Electronic Arts.
I understand that you are still experiencing connectivity issues with The Simpsons: Tapped Out and realize that you're very upset about this. I know such issues hamper the game really. Let us get this corrected so that you can get back to the game quickly. I have listed some steps for you.
a) Make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased "Not On This iPhone." On an iPad, you can find it under App Store Purchased "Not On This iPad."
b) Try closing the game app from the multitasking menu and then reopening it.
c) If your device already has the latest software, try resetting your device
1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message 'slide to power off.'
2. Power off the device by moving the slider.
3. Hold down the sleep/wake button again until the device powers back on.
4. When the home screen is displayed, relaunch the game.
d) Other things to try
Make sure you have a preferred language set for your device under 'Settings -> General -> International -> Language.'
Temporarily turn on airplane mode
Turn MobileMe sync off temporarily.
Temporarily disable email sync.
Remove any unnecessary apps.
I believe performing the steps should fix the issue for you. However, if the issue persists, please feel free to contact us back anytime and we will be glad to look into the issue further.
So what's the deal with this??? I am still not able to get in! What do I need to do????
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