So after several responses from EA saying they are aware of the problem and fixing it, I got this today. I had previously tried all these things but it sounds like they're denying there even is a problem now, and if they do think there's a problem they aren't close to fixing it. Seven days now!...
Thank you for writing back to us at Electronic Arts.
I understand that you are still experiencing connectivity issues with The Simpsons: Tapped Out and realize that you're very upset about this. I know such issues hamper the game really. Let us get this corrected so that you can get back to the game quickly. I have listed some steps for you.
a) Make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased "Not On This iPhone." On an iPad, you can find it under App Store Purchased "Not On This iPad."
b) Try closing the game app from the multitasking menu and then reopening it.
c) If your device already has the latest software, try resetting your device
1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message 'slide to power off.'
2. Power off the device by moving the slider.
3. Hold down the sleep/wake button again until the device powers back on.
4. When the home screen is displayed, relaunch the game.
d) Other things to try
Make sure you have a preferred language set for your device under 'Settings -> General -> International -> Language.'
Temporarily turn on airplane mode
Turn MobileMe sync off temporarily.
Temporarily disable email sync.
Remove any unnecessary apps.
I believe performing the steps should fix the issue for you. However, if the issue persists, please feel free to contact us back anytime and we will be glad to look into the issue further.
This is meaningless boilerplate drivel. I received the *exact* same message last month in connection with a completely unrelated problem. I suspect that no matter what issue you report (app crashing, network disconnects, or acid reflux), EA's first-tier help guys spit back this nonsense. It probably actually helps in about 1% of the cases.
This si exactly the letter I got for a completely unrelated issue. When I submitted a ticket about the Level 26 Glitch, they told me they could not do anything about it, because I had an open ticket for another issue and that I should be patient. :roll:
I got this response from them today. They clearly don't even read the complaints we submit. Their responses never address anything that was asked, appear to just be cut and pasted in, and just keep asking the same questions over and over. I'm losing hope that they're going to fix this problem anytime soon, but I'm going to keep complaining with the hope that they'll understand there still is a major problem...
Thanks for writing back to us at Electronic Arts.
I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.
I am also very apologetic that your matter has not been resolved yet. I know you have followed the steps provided earlier. Now it is equally important for me to get these sorted.
Please send the required information, so that I can send it to the experts for further assistance:
Game Name:
Game Version:
Type of Bug:
Description of how error occurred:
Device type:
Modem Firmware:
Memory Capacity:
Number of Applications:
Capacity:
Available:
Screen shot attached: (y/n)
Electronic Arts looks forward to hear from you. In case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledgebase online: http://help.ea.com/
I know you have been disappointed and nothing can measure up to what you have been made to feel.
After having tried all possible resolutions for this query, we have decided to escalate this to our higher support department for further assistance. Please note that a higher support representative will contact you through email at the earliest, however, the response time may be delayed if the contact flow is high.
We apologize for the inconvenience you have experienced thus far and truly appreciate your understanding and cooperation on this matter.
Please feel free to write us if you have any other queries or concerns by visiting at http://ea.help.com
I know you have been disappointed and nothing can measure up to what you have been made to feel.
After having tried all possible resolutions for this query, we have decided to escalate this to our higher support department for further assistance. Please note that a higher support representative will contact you through email at the earliest, however, the response time may be delayed if the contact flow is high.
We apologize for the inconvenience you have experienced thus far and truly appreciate your understanding and cooperation on this matter.
Please feel free to write us if you have any other queries or concerns by visiting at http://ea.help.com
Unfortunately I've had many cases "escalated" with no result but I hope you all get your games back.
I'm back into my town after 10 days of being unable to access my town after I got the level 26 glitch! Don't know why today was different from when I tried the previous 10 days, but it works for the time being... Hizzah
I'm back into my town after 10 days of being unable to access my town after I got the level 26 glitch! Don't know why today was different from when I tried the previous 10 days, but it works for the time being... Hizzah
Good to hear. I'm guessing the Level 26 stuff is not accessible now? Welcome back.
I'm back into my town after 10 days of being unable to access my town after I got the level 26 glitch! Don't know why today was different from when I tried the previous 10 days, but it works for the time being... Hizzah
Good to hear. I'm guessing the Level 26 stuff is not accessible now? Welcome back.
It is not, but the content I had purchased it still there... Only bad thing is I was going to bed with an early morning meeting so I had to send everyone on a 12 hour task.
Still locked out. These **** k E R S don't care. Day 12. I have spent over $400 of my own real money on this game, can't legally get a refund, EA won't acknowledge problem after 2 open tickets and can possibly never get the chance to play the game again as if they they never fix my game there is nothing I can do about it.
I would only hope people start openly hack for donuts. Don't spend a dime of your own money. They can take it all and there is absolutely nothing you can do about it. Read iTunes refund policy. Read EULA of Tapped Out. You have ZERO rights if anything happens.
I'd been locked out for two and a half weeks. Several times a day I tried logging on and always got the "man I hate this screen." I tried all the fixes they suggested and nothing.
Then today after sending so many complaints to them they actually did something and logged onto my account. They reported that my account worked fine and that I should try the trouble shooting ideas they suggested.
I didn't try any of tnose things again. I just opened the game like I normally would and it works perfectly! (for now).
I am still at level 26 and have all the items I purchased (rabbit topiary etc). It just prompted me to build the wiggum house but I'm nervous to do anything like that until I know everything related to level 26 is fixed.
If you're still having problems, maybe see if they can log into your account to check it out. I don't kniw what they did but they seem to have fixed something.
I'd been locked out for two and a half weeks. Several times a day I tried logging on and always got the "man I hate this screen." I tried all the fixes they suggested and nothing.
Then today after sending so many complaints to them they actually did something and logged onto my account. They reported that my account worked fine and that I should try the trouble shooting ideas they suggested.
I didn't try any of tnose things again. I just opened the game like I normally would and it works perfectly! (for now).
I am still at level 26 and have all the items I purchased (rabbit topiary etc). It just prompted me to build the wiggum house but I'm nervous to do anything like that until I know everything related to level 26 is fixed.
If you're still having problems, maybe see if they can log into your account to check it out. I don't kniw what they did but they seem to have fixed something.
any chance you could detail:
1. process of how you contacted them
2. how many times
3. what your wording was that made them react
4. any other details you could think of to allow our screams to get noticed
These would be extremely helpful as most of us never get a response or if we do its just a canned response.
any chance you could detail:
1. process of how you contacted them
2. how many times
3. what your wording was that made them react
4. any other details you could think of to allow our screams to get noticed
These would be extremely helpful as most of us never get a response or if we do its just a canned response.
1. I went through the EA help center.
2. Probably twelve times. Every time they would respond I would respond that what they had said helped nothing and that they needed to fix the real problem.
3. I got very angry by the end and told them that it was ridiculous that it would take any game 2 1/2 weeks to be fixed, and they didn't seem to even know that the problem was yet. That i've spent at least $50 on this game and that I will never be purchasing anything else because it's unclear whether any of us will be able to play again. And that when I get responses the person doesn't seem to have even read my complaint and just copies and pastes the same response over and over. I emphasized that I have this problem with every device I attemp to log onto and that a number of people are still locked out and waiting. And that all the trouble shooting suggestions do not work.
4. I guess it just depends on who answers the message. Most people I dealt with there just cut and paste and do nothing to help. Bert D actually logged into my account to see what the problem was though. I'll respond to them and let them know that what they did worked and that they need to do that with everyone with a similar problem, whatever it is that they did.
I hope that helps. At least this makes it look like they'll eventually fix everyone's account, one by one, if they are constantly nagged.
FINALLY got in today! Had the harp glitch since Saturday, but kept trying the fix until it finally worked! The only thing that changed is that I got around to updating to iOS 6.1, just speculating, but there may be some correlation (probably not, looks like a lot of people are getting now).
FINALLY got in today! Had the harp glitch since Saturday, but kept trying the fix until it finally worked! The only thing that changed is that I got around to updating to iOS 6.1, just speculating, but there may be some correlation (probably not, looks like a lot of people are getting now).
Bonus: 938 donuts! Worth the aggravation!
I was prompted to update to iOS 6.1 at the beginning of the Valentines update.
Replies
No offense, but don't hold your breath waiting for your donuts.
This si exactly the letter I got for a completely unrelated issue. When I submitted a ticket about the Level 26 Glitch, they told me they could not do anything about it, because I had an open ticket for another issue and that I should be patient. :roll:
Thanks for writing back to us at Electronic Arts.
I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.
I am also very apologetic that your matter has not been resolved yet. I know you have followed the steps provided earlier. Now it is equally important for me to get these sorted.
Please send the required information, so that I can send it to the experts for further assistance:
Game Name:
Game Version:
Type of Bug:
Description of how error occurred:
Device type:
Modem Firmware:
Memory Capacity:
Number of Applications:
Capacity:
Available:
Screen shot attached: (y/n)
Electronic Arts looks forward to hear from you. In case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledgebase online: http://help.ea.com/
Thank you for updating this support request.
I know you have been disappointed and nothing can measure up to what you have been made to feel.
After having tried all possible resolutions for this query, we have decided to escalate this to our higher support department for further assistance. Please note that a higher support representative will contact you through email at the earliest, however, the response time may be delayed if the contact flow is high.
We apologize for the inconvenience you have experienced thus far and truly appreciate your understanding and cooperation on this matter.
Please feel free to write us if you have any other queries or concerns by visiting at http://ea.help.com
Unfortunately I've had many cases "escalated" with no result but I hope you all get your games back.
Good to hear. I'm guessing the Level 26 stuff is not accessible now? Welcome back.
It is not, but the content I had purchased it still there... Only bad thing is I was going to bed with an early morning meeting so I had to send everyone on a 12 hour task.
I would only hope people start openly hack for donuts. Don't spend a dime of your own money. They can take it all and there is absolutely nothing you can do about it. Read iTunes refund policy. Read EULA of Tapped Out. You have ZERO rights if anything happens.
Then today after sending so many complaints to them they actually did something and logged onto my account. They reported that my account worked fine and that I should try the trouble shooting ideas they suggested.
I didn't try any of tnose things again. I just opened the game like I normally would and it works perfectly! (for now).
I am still at level 26 and have all the items I purchased (rabbit topiary etc). It just prompted me to build the wiggum house but I'm nervous to do anything like that until I know everything related to level 26 is fixed.
If you're still having problems, maybe see if they can log into your account to check it out. I don't kniw what they did but they seem to have fixed something.
any chance you could detail:
1. process of how you contacted them
2. how many times
3. what your wording was that made them react
4. any other details you could think of to allow our screams to get noticed
These would be extremely helpful as most of us never get a response or if we do its just a canned response.
FINALLY got in today! Had the harp glitch since Saturday, but kept trying the fix until it finally worked! The only thing that changed is that I got around to updating to iOS 6.1, just speculating, but there may be some correlation (probably not, looks like a lot of people are getting now).
Bonus: 938 donuts! Worth the aggravation!
I hope that helps. At least this makes it look like they'll eventually fix everyone's account, one by one, if they are constantly nagged.[/quote]
Thanks a million. I will also keep a look out for bert d and start throwing his name around some. Very much appreciated.
I was prompted to update to iOS 6.1 at the beginning of the Valentines update.