Do you have more than one device available? I normally find if I am having issues accepting or adding neighbors on one device, it works fine on the other device.
There's an Origin program for Windows and Mac OS that will allow you to manage your neighbors. Also you can try um... Scrabble? It's some other game by EA that uses the same Origin system.
I've been having the same issue. I've got 14 requests but can't accept any of them! Tried logging in to Origin online but had no luck there either. Will just have to be friendless!
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