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Spend too much Refund unavailable

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They have a time limit on refunds. If it is within 30 days they will usually do it but after that they have no reason to. Its like if you buy a shirt and 6 months later you get a hole in it. You can't just return it. There are policies.

Replies

  • psukegreen
    539 posts
    edited February 2013
    Got to read the fine print. I have only won once dealing with the App Store and that was a 15sec song that couldn't be a ringer and said it could be. It was only .99 cents though.
  • zoephoto
    447 posts
    edited February 2013
    They have a time limit on refunds. If it is within 30 days they will usually do it but after that they have no reason to. Its like if you buy a shirt and 6 months later you get a hole in it. You can't just return it. There are policies.

    Well put.
  • joshhuffman
    298 posts
    edited February 2013
    Okay but if I've had my fill is there a way to get some of that money back by selling a town? Has anyone successfully done that on here like Wolrd of Warcraft?
  • KrustyBrand
    15340 posts Member
    edited February 2013
    Okay but if I've had my fill is there a way to get some of that money back by selling a town? Has anyone successfully done that on here like Wolrd of Warcraft?

    I've heard of people doing so with other games, but not with TSTO. Not to be preachy, but I assume you realize that doing so violates EA's TOS.
  • Jopa79
    357 posts Member
    edited February 2013
    Welcome back KrustyBrand. I remember you we're having problems with your town. Did they straighten out with this last update?
  • Kahnuck
    18 posts
    edited February 2013
    Okay but if I've had my fill is there a way to get some of that money back by selling a town? Has anyone successfully done that on here like Wolrd of Warcraft?

    No

    And you expect a refund because you've had your fill? What a joke.

    Here's an idea: Learn how to save your money instead of giving in to temptations. Especially if you're going to constantly poor decisions down the road.
  • KrustyBrand
    15340 posts Member
    edited February 2013
    Jopa79 wrote:
    Welcome back KrustyBrand. I remember you we're having problems with your town. Did they straighten out with this last update?

    Thanks. Although I find it mildly galling to compliment EA, this last update really did stabilize my town. In addition, sometime last month I finally did what I said I was never going to do and scaled back my town by stripping out a ton of decorations (mostly shrubs and fences). It's still a fairly complicated town and I'm ever so slowly moving toward my goal of buying all of the property lots.
  • itsmedanshep
    565 posts
    edited February 2013
    They gave me $20 back for a donuts purchase in November when I got locked out for weeks but the request was made at that point.
  • joshhuffman
    298 posts
    edited February 2013
    Kahnuck wrote:
    Okay but if I've had my fill is there a way to get some of that money back by selling a town? Has anyone successfully done that on here like Wolrd of Warcraft?

    No

    And you expect a refund because you've had your fill? What a joke.

    Here's an idea: Learn how to save your money instead of giving in to temptations. Especially if you're going to constantly poor decisions down the road.

    * that was like Phantom Anger. Out of nowhere BOOM
    Quote, check
    Acid Burn retort , check
    Cagey yet frugal financial advice for these dicey times, check.

    I don't where in the hell the phantom anger ninja comment came from but yes when I spend a good deal of money on a game and it doesn't work the normal world gives refunds. What do they do on Phantom Anger Ninja Planet?
  • dhort1985
    414 posts
    edited February 2013
    Kahnuck wrote:
    Okay but if I've had my fill is there a way to get some of that money back by selling a town? Has anyone successfully done that on here like Wolrd of Warcraft?

    No

    And you expect a refund because you've had your fill? What a joke.

    Here's an idea: Learn how to save your money instead of giving in to temptations. Especially if you're going to constantly poor decisions down the road.

    * that was like Phantom Anger. Out of nowhere BOOM
    Quote, check
    Acid Burn retort , check
    Cagey yet frugal financial advice for these dicey times, check.

    I don't where in the hell the phantom anger ninja comment came from but yes when I spend a good deal of money on a game and it doesn't work the normal world gives refunds. What do they do on Phantom Anger Ninja Planet?

    LOL. That was good. Anyway, I don't know if I buy comparing software to a t-shirt. A shirt is generally common and accepted knowledge to get holes after a while due to normal wear and tear. A game, however, should function like new ad infinitum. On the other hand I guess they are covered by their 30 day (or however long) refund policy. I honestly don't know w hat side to take here. It could go either way. Good luck, nonetheless.
  • dcline414
    863 posts
    edited February 2013
    They gave me $20 back for a donuts purchase in November when I got locked out for weeks but the request was made at that point.
    Same here, but in December when I bought Santa's Village and then couldn't play the game for the next 10 days. Apple refunded the purchase in about 2 hours.

    To the OP... TSTO uses a "software as a service" model, so it is basically like asking for a refund of any other service. Would you ask your Internet provider for a refund after having service with them for 6 months because you got tired of the Internet? Or your cell phone provider because no one ever calls you? Of course not.

    You received the service you paid for, regardless of whether you fully utilized them or not. Apple will not refund the amount you spent on a game you got tired of playing, just as they won't refund the price of an album you tired of listening to. Nor should they.
  • KrustyBrand
    15340 posts Member
    edited February 2013
    <snip>I don't where in the hell the phantom anger ninja comment came from but yes when I spend a good deal of money on a game and it doesn't work the normal world gives refunds. What do they do on Phantom Anger Ninja Planet?

    I get the frustration on your part, josh. (Really!) Your original post wasn't terribly specific, but it sounded as though in your dealings with Apple, you asked to be reimbursed for *all* of your in-game purchases. If that's so, I wonder if that might not have been a tactical mistake. I might instead have asked to be reimbursed for the most recent purchase; that way you stand a greater chance of getting something (if not everything) back.
  • dhort1985
    414 posts
    edited February 2013
    dcline414 wrote:
    They gave me $20 back for a donuts purchase in November when I got locked out for weeks but the request was made at that point.
    Same here, but in December when I bought Santa's Village and then couldn't play the game for the next 10 days. Apple refunded the purchase in about 2 hours.

    To the OP... TSTO uses a "software as a service" model, so it is basically like asking for a refund of any other service. Would you ask your Internet provider for a refund after having service with them for 6 months because you got tired of the Internet? Or your cell phone provider because no one ever calls you? Of course not.

    You received the service you paid for, regardless of whether you fully utilized them or not. Apple will not refund the amount you spent on a game you got tired of playing, just as they won't refund the price of an album you tired of listening to. Nor should they.

    I think everyone is missing what he is saying. He doesn't want a refund because he is bored with the game. He wants a refund due to the frequent bugs and outages the game experiences. To be frank I'm not sure I blame him for that. When I pay for Internet, I expect that service to be available when I go to use it. If it only worked 6 times out of 10, then yeah, I would want some of my money back.
  • mdfriend
    1330 posts Member
    edited February 2013
    <snip>I don't where in the hell the phantom anger ninja comment came from but yes when I spend a good deal of money on a game and it doesn't work the normal world gives refunds. What do they do on Phantom Anger Ninja Planet?

    I get the frustration on your part, josh. (Really!) Your original post wasn't terribly specific, but it sounded as though in your dealings with Apple, you asked to be reimbursed for *all* of your in-game purchases. If that's so, I wonder if that might not have been a tactical mistake. I might instead have asked to be reimbursed for the most recent purchase; that way you stand a greater chance of getting something (if not everything) back.

    This makes sense to me. When was the first purchase? I am not defending EA or Apple, we both know this product has been an Alpha release until recently and now I would call it a Beta only because time has been so short but it does seem stable.

    But if the first purchase was 4-6 months ago, and then another purchase after that they might be able to argue, well you knew what you were buying. Again totally not justifying, and having witnessed how much you have been jerked around frankly I would almost think it is personal, you achieved a blacklist. Bt might be able to fight for the recent purchases
  • dcline414
    863 posts
    edited February 2013
    dhort1985 wrote:
    When I pay for Internet, I expect that service to be available when I go to use it. If it only worked 6 times out of 10, then yeah, I would want some of my money back.
    Good luck with that one! I can assure you that won't happen without threatening legal action. And even then you would probably only get a pittance credit (not a refund) toward future service. And of course the cost of taking them to claims court would be more than you would get if you won, so your best hope would be a class-action suit.

    That's for a local internet provider... I'd imagine EA would be much worse.
  • joshhuffman
    298 posts
    edited February 2013
    dhort1985 wrote:
    dcline414 wrote:
    They gave me $20 back for a donuts purchase in November when I got locked out for weeks but the request was made at that point.
    Same here, but in December when I bought Santa's Village and then couldn't play the game for the next 10 days. Apple refunded the purchase in about 2 hours.

    To the OP... TSTO uses a "software as a service" model, so it is basically like asking for a refund of any other service. Would you ask your Internet provider for a refund after having service with them for 6 months because you got tired of the Internet? Or your cell phone provider because no one ever calls you? Of course not.

    You received the service you paid for, regardless of whether you fully utilized them or not. Apple will not refund the amount you spent on a game you got tired of playing, just as they won't refund the price of an album you tired of listening to. Nor should they.

    I think everyone is missing what he is saying. He doesn't want a refund because he is bored with the game. He wants a refund due to the frequent bugs and outages the game experiences. To be frank I'm not sure I blame him for that. When I pay for Internet, I expect that service to be available when I go to use it. If it only worked 6 times out of 10, then yeah, I would want some of my money back.



    Nailed it.
  • dcline414
    863 posts
    edited February 2013
    dhort1985 wrote:
    [I think everyone is missing what he is saying. He doesn't want a refund because he is bored with the game. He wants a refund due to the frequent bugs and outages the game experiences. To be frank I'm not sure I blame him for that. When I pay for Internet, I expect that service to be available when I go to use it. If it only worked 6 times out of 10, then yeah, I would want some of my money back.
    Nailed it.
    See my response just above yours. Just because you have a valid point doesn't mean you will get anywhere. Sorry, but that's just how it is. I wish you the best of luck if you continue to pursue a refund.

    AmEx is pretty good though; they may even give you a credit under their warrant program without involving Apple or EA. I had a $150 digital camera break a week after the warranty ended, filled out the claim form on AmEx's site, and got a full credit a few days later, no questions asked. They didn't even want to see the broken camera.
  • joshhuffman
    298 posts
    edited February 2013
    Amex won't work either just found out. They will open a case but that 90+ page user agreement basically airlocks any argument of the rational world right out the window.
  • zoephoto
    447 posts
    edited February 2013
    Seriously name any other product that would give you a refund after you have been using the item for six months - a few weeks yes, six months no way. It amazes me what people expect these days, and how many will buy and iPhone or ipad, drop and break it and then expect apple to give them a new one :roll: somewhat sidetracked rant over.
  • KrustyBrand
    15340 posts Member
    edited February 2013
    dhort1985 wrote:
    I think everyone is missing what he is saying. He doesn't want a refund because he is bored with the game. He wants a refund due to the frequent bugs and outages the game experiences. To be frank I'm not sure I blame him for that. When I pay for Internet, I expect that service to be available when I go to use it. If it only worked 6 times out of 10, then yeah, I would want some of my money back.

    I can't help but think that the situation here is more nuanced than that, dhort. The ISP analogy is an imperfect one, but to extend it, let us say that I'm doing business with my local provider for a year. Suppose further that after a year of so-so service, I completely lose my Internet connectivity for a full week. Should I ask to be reimbursed for the entire 12 months? Alternatively, assume a different scenario: I call up my ISP and ask them to prorate my next bill because of an outage I experienced 6 months previously. I would imagine that the probability of the ISP's billing department acceding to my requests would be quite small indeed.
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