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Problem: I can't play, the game restart from the beginning!

LadyBloodShi
LadyBloodShi
0 posts
Log out of the game.
Close the program.
Completely close the program (hit the app button to the right of the home button and swipe the app off screen)
Turn off your device.
Wait 30 seconds
Turn on your device.
Start the game
Log in.

If that doesn't work I suggest contacting tech support.

Replies

  • emymarek721
    emymarek721
    616 posts Member
    edited October 2014
    LadyBloodShi wrote:
    Since yesterday, every time I start the game, I connect to my account origin and it shows the correct current level (46) but when I click to continue, I see the initial video and it reset the game again.
    The game is only installed on my tablet (Nexus 7) and I also tried to log out from my account origin and log in again but nothing has changed. Ideas to fix please? >.<

    Thanks^^

    LadyBlood, this SAME EXACT THING happened to me!!!!! It shows Level46, but instead of my town, I get that annoying video!!!

    I've lost a TON of money!!! :(
  • amandagirl680
    amandagirl680
    17 posts Member
    edited October 2014
    Me too. It was fine earlier today. Now it keeps resetting to the video. Just got the copter and ad leveled up to 46+.
  • amandagirl680
    amandagirl680
    17 posts Member
    edited October 2014
    It works on my Galaxy tab 2 10.1, but I get the video on my Galaxy s3. I haven't really played on my tablet since Easter, because it begins to lag after a bit and actually affects the tablet after I stop playing. It's not a memory leak, it's more of a processor slowdown. I can watch the cpu usage bottom out while in debug mode. Weird.
  • amandagirl680
    amandagirl680
    17 posts Member
    edited October 2014
    Update. I uninstalled TSTO and shut off the phone for 5 minutes. Then reinstalled the app and bingo, it works. Keeping my fingers crossed.
  • emymarek721
    emymarek721
    616 posts Member
    edited October 2014
    amandagirl680 wrote:
    Update. I uninstalled TSTO and shut off the phone for 5 minutes. Then reinstalled the app and bingo, it works. Keeping my fingers crossed.

    AmandaGirl680, you are so BRAVE!! I'm going to give it a try now.

    Fingers crossed!!! :D

    Edited: IT WORKED!!! Thank you!! :D
    Post edited by Unknown User on
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