Me too. I sent Homer on his 4 hour task to stand on the elf door, and haven't been able to get the app to load since. That was about 2 hours ago. Now, it force closes after it starts loading, a few seconds after the tap to continue screen. I also tried to reinstall, but still have the same issue. I have a Samsung Galaxy S5.
Exactly the same here. The last time I was able to get into the game was about the same time you did, and that's when I too sent Homer on the 4 hour task to stand on the door (he's been there eight or nine hours now, always assuming that this has been saved, which I'm a little doubtful about).
I've reinstalled, rebooted, forced quit without any success. I'm having the problem on my Nexus 7 and on my Kogan Agora (generic Android) phone.
I'm having the same problema on my Moto X2
Me too!! I play on Galaxy Note 3
I'm facing the same problem. I play I'm my Samsung Galaxy Tab S, and in Galaxy S4
My Wife and I both are also having same issue on Galaxy 5 phones as well as tab 3 tablets.
This doesn't seem to be a normal server overload issue. I'm in the USA, Eastern seaboard and my issues started at 11 pm last night and continued through the night when most people were presumably sleeping. The problem continues. I opened a ticket with EA but they are off until tomorrow. I'm concerned not only about keeping pace for prizes but also about not getting the Christmas gift prizes for today.
Reading through a number of similar posts, there seems to be some connection between this problem and Homer's stand on the elf tunnel task. Many report this as the onset and this is where I am as well.
I'm having the same trouble and have for a while now. Truly I've had nothing but troubles playing this game for the last week. I'm getting to the point where Im done playing because of it. They give you a story line and event and then you can't even play it and you can bet EA isn't going to compensate for that and give gift since we can't get them because of their problem. Very frustrated and disappointed. :x
Tonight I was playing, sent Homer on his 4 hour Elf task and it crashed.
Haven't been able to get into the game since.
Tried logging in and out, also a re install without success.
It gives every appearance of loading but cuts out right at the end.
Same happened to me, since I sent Homer on the 4-hour task last night. I'm a Lvl 48 player and never had any issues with my Google Nexus phone.
Just to mention: The Christmas pt. 2 alert was displayed (as well as the doughnut deal) - but an additional in-game update last night, probably a patch, screwed it up: No elves and no Christmas related tasks were available, only the 4-hour task from Homer. I logged in today, but the game crashes right after synchonizing and logging in via the Origin account. Playing the game w/o login, i.e. starting from Lvl. 1 works perfectly.
Just got in! I un-installed and shut my devices down then shut my modem and router down and restarted and re-installed and I am in now! Now I am afraid to close it!
Looks like im in the same boat. Crashes at log in have cleared cache and un/reinstalled 3 times on 2 different devices.l and ea has no support today so i cant even get a work ticket started. I was really hoping to get the present for today but it's not looking good. Has been about 10 hours so far.
Seems to be a wide spread problem looking through all the forums. I sent Homer to sit on the elf hatch and haven't been able to get on since. It stinks.
Same for me. Haven't been able to get back in since last night. Uninstall/reinstall doesn't work. I vote for a donut compensation since we're missing holiday quests!
Replies
My Wife and I both are also having same issue on Galaxy 5 phones as well as tab 3 tablets.
I did notice that I was requested to use Duffman and Scorpio to give Homer a Christmas bonus but my wife has neither of those characters
Reading through a number of similar posts, there seems to be some connection between this problem and Homer's stand on the elf tunnel task. Many report this as the onset and this is where I am as well.
Same happened to me, since I sent Homer on the 4-hour task last night. I'm a Lvl 48 player and never had any issues with my Google Nexus phone.
Just to mention: The Christmas pt. 2 alert was displayed (as well as the doughnut deal) - but an additional in-game update last night, probably a patch, screwed it up: No elves and no Christmas related tasks were available, only the 4-hour task from Homer. I logged in today, but the game crashes right after synchonizing and logging in via the Origin account. Playing the game w/o login, i.e. starting from Lvl. 1 works perfectly.