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Connect Problem?

Replies

  • madfish86
    1094 posts Member
    edited December 2014
    EvaMohlin wrote:
    My husband's game has crashed all day, but I was able to play. Now I get the "Bart screen"/cannot connect. Maybe they are doing something?

    Getting that intermittently on my tablet as well. May be a server capacity problem since more people logging in to get Phase 2 started and more people off for the holidays.
  • thedownloh
    72 posts
    edited December 2014
    I'm going to chime in and say I'm affected too.

    I tap to login and the game crashes. I was playing fine last night (Christmas eve). I woke up, tried to play and it keeps crashing. I've also done the uninstall/reinstall with no luck.
  • bradyc79
    1379 posts Member
    edited December 2014
    Hmm, that was weird. I got the Bart Screen, and it still tried for a while after I hit retry. Then I got the splash screen again, and it crashed again. But right after that I got a push notification that Spanish Radio is ready KBBL. I am now in a loop where I go from the splash screen to the Bart screen to crash, but still no luck logging in. Hopefully they are finally fixing this issue. Keeping my fingers crossed.
  • ndeeka
    440 posts
    edited December 2014
    bradyc79 wrote:

    [...]

    I definitely had that bug last night, but did not realize it was a bug. I was tapping those elves, and getting the elves in a bottle before Homer was finished standing on the hatch. I hope that is not what is now causing my game to crash. I guess I should have rushed that task with donuts. I wonder, if those who are in Phase 2 now, and are logging in without issue, did in fact rush this task with donuts? Maybe they unintentionally skipped over this glitch with donuts and avoided this crash? I don't know, seems a little extreme, but it is hard to tell exactly what is causing this widespread crash. So annoying on Christmas Day!!! This was supposed to be my form of entertainment for a few hours today, and now nothing!!

    Nope, I did rush the tasks with donuts, but I'm unable to play as well.
  • ndeeka
    440 posts
    edited December 2014
    bradyc79 wrote:
    Hmm, that was weird. I got the Bart Screen, and it still tried for a while after I hit retry. Then I got the splash screen again, and it crashed again. But right after that I got a push notification that Spanish Radio is ready KBBL. I am now in a loop where I go from the splash screen to the Bart screen to crash, but still no luck logging in. Hopefully they are finally fixing this issue. Keeping my fingers crossed.
    The only notifications I'm getting is friends who have visited my Springfield.
    Nothing about finished tasks.

    I'll cross my fingers as well. :)
  • EvaMohlin
    541 posts Member
    edited December 2014
    I can play again, had the Cannot connect for about 30 minutes. My husband game is still crashing, he gets nowhere, it tries to load then it throws him out.
  • BelgiumDimi008
    12 posts
    edited December 2014
    bradyc79 wrote:
    Phew... Im happy that im not the only one with the game crashing.

    I played like 15 minutes today: Got the Duff Tree and Christmas Lard Lad thing. I put Homer & Zutroy on a mission, then the game crashes :( .

    8 hours later still nothing... :cry:

    Wow that has got to be frustrating!! But at least you were able to log in briefly and get the Xmas prizes for today!! Most of us haven't been able to do that.

    But anyway, I was also playing until late last night, 3 AM US Eastern. Thanks to the Santa's Tunnel Tasks, I now know that 3 AM my time is equivalent to 8 AM GMT. So I was wondering if you knew what time GMT, you were playing and then it crashed? Just wondering. . .

    I played today (thursday) around 1 PM CET (12 PM GMT). 15 min. later it crashed :( .

    I can hear Homer yelling: Get me out this elf cave! :lol:
  • bradyc79
    1379 posts Member
    edited December 2014
    ndeeka wrote:
    bradyc79 wrote:

    [...]

    I definitely had that bug last night, but did not realize it was a bug. I was tapping those elves, and getting the elves in a bottle before Homer was finished standing on the hatch. I hope that is not what is now causing my game to crash. I guess I should have rushed that task with donuts. I wonder, if those who are in Phase 2 now, and are logging in without issue, did in fact rush this task with donuts? Maybe they unintentionally skipped over this glitch with donuts and avoided this crash? I don't know, seems a little extreme, but it is hard to tell exactly what is causing this widespread crash. So annoying on Christmas Day!!! This was supposed to be my form of entertainment for a few hours today, and now nothing!!

    Nope, I did rush the tasks with donuts, but I'm unable to play as well.

    Well, Ok, that is what I was afraid of. Sorry you can't log in, but at least we know now for sure it wasn't this. It is much more widespread than that I am afraid. Prospects of a patch today are low.
  • jukan00
    2320 posts Member
    edited December 2014
    Just emailed EA support to document the case and told them to just put the duff beer can tree in my inventory since it looks like nothing is getting fixed today and I'm not getting in after three hours of reinstalling the app. :lol::lol::lol:
    I give up. It's Christmas.
    Happy Holidays everyone.
  • phoebexlois
    975 posts Member
    edited December 2014
    I tried the uinstall, reinstall thing. Now all I get is cannot connect to server screen. I used to get the force close after tap to continue, but now that won't even show up... I hate EA so much until they fix this, I only got in once for 10 minutes this morning!
  • chairmark95
    20 posts Member
    edited December 2014
    I haven't been able to play in 23 hrs.I started phase 2 and bought some donuts and that was it.
  • ndeeka
    440 posts
    edited December 2014
    bradyc79 wrote:

    [...]

    Well, Ok, that is what I was afraid of. Sorry you can't log in, but at least we know now for sure it wasn't this. It is much more widespread than that I am afraid. Prospects of a patch today are low.
    Obviously this is a major issue.
    So far I've been only affected in a minor by previous glitches/bugs,. but not this time

    My personal guess is that a server is having serious issues and the accounts assigned to that particular server are affected. I don't think the server is actually down (or crashed). because still the logon screen pops up.

    That being said, that logon screen could be handeld by a different server which redirects you to the designated 'game server' when you tap the screen to open the game.

    Enough speculation on my part.... I think I'll try to logon a few times (just in case).
  • Daanige
    65 posts Member
    edited December 2014
    Playstation network and xbox live are attacked today and both are offline now. Perhaps EA's servers are also attacked?
  • stonewheel603
    67 posts Member
    edited December 2014
    I haven't been able to play in 23 hrs.I started phase 2 and bought some donuts and that was it.

    The same for me as well...
  • erynnpires28
    3 posts
    edited December 2014
    I haven't been able to log on since 6 am it's now after 1 pm. Last night connection issue today it stops running.
  • maavich211
    133 posts Member
    edited December 2014
    I have not been able to log in since 11:00 last night. It's now been 13 hours since I've have been able to get in.
  • 00-marco_rosas
    656 posts
    edited December 2014
    Town 1 has black screen but Town 2 is okay.
  • MuleHeadJoe
    176 posts Member
    edited December 2014
    Definitely a server-side problem, as opposed to the client side (player's device) ... I have 2 Springfields, and with one I can login and play without a problem, but with the other it starts to login, gets past the warning screens, spinning donut then sudden crash to desktop.

    I've been switching back & forth between the 2 accounts on the same device, so it has nothing to do with my phone or the installed game files on the phone as one account works perfectly fine and the other has been crashing since late yesterday afternoon / early last night. :cry:
  • imhughjass
    15 posts Member
    edited December 2014
  • ladycat32244
    2 posts
    edited December 2014
    Having same issues not being able to play. Cannot connect on my tablet or phone, just keeps crashing and then get message cannot connect. Very frustrating indeed. :(
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