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Free small islands

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  • JimJ321
    4206 posts Member
    edited January 2015
    And that's what I don't understand. People are getting refunded for this.
    It's not like it is an item I bought and then regret buying, it's an item I bought because I was duped in to believing it was only available for a set period of time.
    I honestly have never had this kind of trouble with ea's service either, which is slightly bewildering to me. The last rep I talked to said that he did not know of any other players who were upset over this..
    That's why I would like to email them, to give them photo proof of the refunds, photo proof of the "limited" labeling and have a paper trail of their inane responses..

    Hello and welcome to the forum. I wish you good luck in getting donuts. Again, welcome to the forum and happy tapping!
  • realmrsupra
    93 posts
    edited January 2015
    Anna, all I can offer is to wish you patience. After about 8 tickets and getting the same garbage from 4 different reps, I got a hold of one guy just now (4am EST) and within 10 seconds he refunded my 120 donuts. What an absolute joke for customer service differential treatment. Even though I got my donuts I told him about how several people are still getting screwed and he advised to just keep trying.... Tsk tsk.

    I felt like I was in a twilight zone due to having to explain WHY this whole episode is sooooo wrong and left me feeling very suspicious of future "limited" time "premium" items. I'll probably revert back to freemium for a while to let EA know I don't support this kind of business practice.... It's just I'm so gosh darn addicted...... Grrrrrr!

    Good luck Anna, I will cyber pray for you :)
  • emaren
    73 posts
    edited January 2015
    I bought one island. I was not unhappy when I got a second for free - actually I was pretty happy that I now had two islands.

    But I decided to see if EA would refund me, on principal.

    Agent 1 - no, no refunds, sorry for the inconvenience.
    Agent 2 - I'll look into it and call you back (24hrs have elapsed, no call)
    Agent 3 - Yeah, thats not good is it, I've just put 100 donuts onto your game, have a nice day.


    I admit, I do not care, I have spent money on this game as I wanted to because it is fun. The duplicate islands look great now I've moved things around.

    What I was ready to do was to say 'can you put me through to your supervisor' and keep walking up the escalation ladder, but the third agent was so eager to help I did not need to.

    I think it boils down to getting a decent agent, rather than one that does not care...
  • Annathewicked
    4713 posts Member
    edited January 2015
    After my last phone call..... 45min late after not recieving one requested for another ticket all day(still haven't gotten it) I was very angry.
    The first advisor I talked to rudely interrupted me and said UH huh about 100 times within 2 minutes. I've done a ton of customer service work- this makes people feel like your not listening and do not care about the situation, so I asked to be transfered to the manager. After a lengthy conversation about customer service- the ticket was for this, started about two weeks ago, and the service has gotten worse since then- I explained many of the rough points of service I have had over the last several days, I have had call backs promised and not done, been put on hold for hours after being told 2-3 minutes, many many other things...... She offered to check this "island issue" I had a ticket for........ After going round for over an hour she assured me the specialist team, despite being given proof people were being refunded for this, insisted people are NOT. And my request was being denied. She could not explain why some people had easily gotten this refund, people arent supposed to be refunded for this. No answer to my why some people but not me. I argued more- she said she wanted to make me happier in some way, offered to send me a pc game- I don't own a computer currently, and is nowhere near a solution that would satisfy. So our conversation ended. I was not happy.


    This morning- can't sleep, get up, check the email- very nice, long response letter from a gentleman at ea- who got my BBB complaint!
    Yep, that was the trick. He was apologetic, did not understand why this had happened, looking into it, please contact me back with some details on your treatment and conversations, and most importantly- Let Me Restore Your Donuts! And yes, he did comp me a few extra.
    I will definitely be sending him a follow-up email, detailing some of this ordeal.

    But for the moment, donuts restored, couple extra- satisfied.......................... Finally!


    Edit- dang 4am spelling
    PM me- I DO need Good Neighboreenos currently
  • eltoncc
    550 posts Member
    edited January 2015
    Congrats Anna! Glad to hear your efforts paid off.
  • havocmike
    79 posts Member
    edited January 2015
    henpot7514 wrote:
    Haha, really gonna * off the people that spent donuts on them! I know I would be

    I imagine this'll * off the donut islanders even more :

    I have no intention to ever place my free islands. They look dumb.
  • mattruns84
    2819 posts Member
    edited January 2015
    After my last phone call..... 45min late after not recieving one requested for another ticket all day(still haven't gotten it) I was very angry.
    The first advisor I talked to rudely interrupted me and said UH huh about 100 times within 2 minutes. I've done a ton of customer service work- this makes people feel like your not listening and do not care about the situation, so I asked to be transfered to the manager. After a lengthy conversation about customer service- the ticket was for this, started about two weeks ago, and the service has gotten worse since then- I explained many of the rough points of service I have had over the last several days, I have had call backs promised and not done, been put on hold for hours after being told 2-3 minutes, many many other things...... She offered to check this "island issue" I had a ticket for........ After going round for over an hour she assured me the specialist team, despite being given proof people were being refunded for this, insisted people are NOT. And my request was being denied. She could not explain why some people had easily gotten this refund, people arent supposed to be refunded for this. No answer to my why some people but not me. I argued more- she said she wanted to make me happier in some way, offered to send me a pc game- I don't own a computer currently, and is nowhere near a solution that would satisfy. So our conversation ended. I was not happy.


    This morning- can't sleep, get up, check the email- very nice, long response letter from a gentleman at ea- who got my BBB complaint!
    Yep, that was the trick. He was apologetic, did not understand why this had happened, looking into it, please contact me back with some details on your treatment and conversations, and most importantly- Let Me Restore Your Donuts! And yes, he did comp me a few extra.
    I will definitely be sending him a follow-up email, detailing some of this ordeal.

    But for the moment, donuts restored, couple extra- satisfied.......................... Finally!


    Edit- dang 4am spelling

    About dang time! So happy for you, Anna! Hopefully EA learns from this.
  • suetopia
    4226 posts Member
    edited January 2015
    Anna - I'm so glad you finally got someone who listened!
  • brickevand408
    1822 posts Member
    edited January 2015
    Told you Anna, happy for you :thumbup:
  • Bluejays20091
    403 posts
    edited January 2015
    I never heard of Anna who that?
  • cbratushesky
    144 posts Member
    edited January 2015
    Update: I just got off live chat and I got my 120 donuts back. :mrgreen:
  • Annathewicked
    4713 posts Member
    edited January 2015
    Thanks neighboreenos and forum pals! I am glad to finally get this satisfied. Even though it took a considerable amount of teeth pulling.
    I will be heavily weighing whether or not to purchase said "limited time" things in the future.... Several months to a year I expect "limited" things to come back if that's the way they choose- McRibs come back for a month every year, but they're "limited"- this was just sly and tricky.
    PM me- I DO need Good Neighboreenos currently
  • HWick_Bluenose
    882 posts
    edited January 2015
    Thanks neighboreenos and forum pals! I am glad to finally get this satisfied. Even though it took a considerable amount of teeth pulling.
    I will be heavily weighing whether or not to purchase said "limited time" things in the future.... Several months to a year I expect "limited" things to come back if that's the way they choose- McRibs come back for a month every year, but they're "limited"- this was just sly and tricky.

    Quite right. And bearing in mind the number of people on here regularly are in the low hundreds there must be 1000s of customers they have hacked off. Oddly enough the only time I've ever asked for a refund was on an xbox game from EA that was not fit for purpose. Took a fight too but, like you, I thought it a matter of general principle.

    EA Customer Relations: if you have kept tabs on this thread the one lesson you should learn is to look after your customers better than you do. And I suspect you have lost more than a boatload over islandgate. :wink:
  • lauriegator
    306 posts
    edited January 2015
    Yeah Anna! I am so glad you got resolutions!

    Margaritas for everyone (of legal drinking age)!
  • Annathewicked
    4713 posts Member
    edited January 2015
    PM me- I DO need Good Neighboreenos currently
  • suetopia
    4226 posts Member
    edited January 2015
  • TT_Degnan
    471 posts Member
    edited January 2015
    Congrats Anna, glad it (finally) got sorted :)
  • mattruns84
    2819 posts Member
    edited January 2015
    Thanks neighboreenos and forum pals! I am glad to finally get this satisfied. Even though it took a considerable amount of teeth pulling.
    I will be heavily weighing whether or not to purchase said "limited time" things in the future.... Several months to a year I expect "limited" things to come back if that's the way they choose- McRibs come back for a month every year, but they're "limited"- this was just sly and tricky.

    Ummm... You lost me at McRib *drool* 8)

    That's why I'm so stingy with my donuts and have such a hard time figuring out what to use them on.
  • me3_0891F568E
    7 posts
    edited January 2015
    Maybe I need to do the bbb thing. I'm still out in the cold..
  • me3_0891F568E
    7 posts
    edited January 2015
    In fact, I just got hung up on again. What the hell?
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