If you we're playing anonymously I don't believe there is anyway to get it back. That is why everyone plays with an origin account so that their progress is saved. As far as I know you can't get it back, but I could be wrong.
There's hope! I lost my level 24 about a month ago, right after the Christmas update. I started completely over and got to level 20. When I logged in this morning, my old town was back, along with 200 free donuts. Keep tryin!
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