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Crashity crash crash

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  • drprimo
    259 posts
    edited June 2015
    This started for me this morning as well. Started the Lady Duff task, then went to do the "rematch a neighbor" task. When I attempted to go back to my town, crashed. Now can not get past loading screen on any device. Do not want to contact EA for fear of losing my flags (and the donuts I bought them with) and progress. Hope this can be resolved soon, and by that I DO NOT MEAN MONDAY!
  • DogmaTriple6
    93 posts
    edited June 2015
    I am now a victim of the crashing problem :((((

    EA HALP!!!!!!

    If this prevents me from obtaining all the event items and ruins my "perfect" town I will demand a refund.
  • fightpig
    2 posts
    edited June 2015
    Same problem. My game now crashes. App for apple's The Simpsons tapped out. Started by Lady Duff Quest... and when going into town friends the game crashed. Every time I try to log in it shuts me out. I tap to continue at the loading screen, the game minimizes itself into the background. :(:(:( Having problems this morning. What is wrong with this game? It's a shame to lose progress in the game during the event. Fix this game please.
  • Orcs69
    7 posts
    edited June 2015
    I can access login screen and then crash every flipping time after that . **** EA please fix
  • Snakeyees
    2320 posts Member
    edited June 2015
    I just started the task this morning now when i try to go to the friends section or play any friend in tap ball the game closes and says tapped out has stopped.


    Edit now it wont even load gets to title screen and crashes.
  • rexbanner888
    102 posts
    edited June 2015
    any news or solutions?

    my app crashes since 6 hours, its always loading on the startscreen normally and then the whole app crashes und closes itself, i play on an iphone 4s
  • TT_Degnan
    471 posts Member
    edited June 2015
    More irony...

    I just got a notification that one of my neighbours has visited my SF :P

    Which is much appreciated as ever - but I'm (we're) in a position where other people can visit our SFs, but we can't...

    I'd :lol:, if it weren't so :evil:
  • 1VolMan
    210 posts
    edited June 2015
    NeoSEC28 wrote:
    FKyle92 wrote:
    Brabsel wrote:
    NeoSEC28 wrote:
    I have the crashies now too. Login screen, donut spins, crash- boots me out of the program. I had just finished the drunk women of sprinfield and had sent homer to confront lady duff ( who was on another task) when it happened. Was anyone else at that point? Could that part of the game trigger the chrashies? Since uninstalling didn't help anyone else may wait till morning to try again or contact support. iOS.

    Thats where i was during the game too, but mine crashed while playing a tap ball game against a neighbour, it was when i tried to return back to to my it crashed and wont let me back in! My daughters town crashed exactly the same way too!

    A fix needs to be done ASAP!!

    I am also at that point. My game didn't crash while I was playing, I just couldn't get in anymore after I tried it again.

    I'm also at that same point, now I can't even get back into the game.

    So that part of the game triggers the crashies I would assume.

    Its looking that way from people above

    There better be a fix rolled out soon!!

    Happened to me at the same point. 3 devices and none will load.
  • PotoKat
    1 posts
    edited June 2015
    I just got off the phone with EA tech support.

    "This is a known issue with the game. We've already had 10 calls this morning. Wait 24 hours for an update, then it should be fine."

    AWESOME. ;)

    *twitches in corner because she can't play*
  • DaoudX
    117 posts Member
    edited June 2015
    not that it will speed up or solve anything, but I'm having the same problem right now. and yeah, it also happened after I sent Homer to the task with Lady Duff...
  • Spenson66
    557 posts Member
    edited June 2015
    Is everyone having this issue on iOS. I did the homer quest trying to replicate this crash and I couldn't break my own game.

    Would anyone care to offer up their account for me to take a look at ?
  • Oatmeal832
    569 posts Member
    edited June 2015
    Man, I wish I'd seen this thread before I went on with the Lady Duff quest! :evil:
  • Snakeyees
    2320 posts Member
    edited June 2015
    spAnser wrote:
    Is everyone having this issue on iOS. I did the homer quest trying to replicate this crash and I couldn't break my own game.

    Would anyone care to offer up their account for me to take a look at ?

    Im on Android and im having this issue. task never completed it happe right after i sent them tho. I sent them on task played a tap ball match tried to play a 2nd round thats when it started crashing.
  • bgfujino
    499 posts Member
    edited June 2015
    spAnser wrote:
    Is everyone having this issue on iOS. I did the homer quest trying to replicate this crash and I couldn't break my own game.

    Would anyone care to offer up their account for me to take a look at ?

    I'm offering my account and PM'd you.
  • linguo60
    271 posts Member
    edited June 2015
    The game just reset itself to,an earlier state for me. About 24 hours ago, in fact.
    I lost all the flags and lady duff, but otherwise it seems to be working now
  • ghallmark814
    2343 posts Member
    edited June 2015
    I'm experiencing this on an IPad, android phone and a Kindle tablet.

    Just call the call back from EA.

    It's a known issue and they are working on the servers.
    He said it should be fixed in 24-48 hours.
    I would be compensated, just use the case number and call back after a successful log in.
    He also wanted to close my case..
    (I asked that it not be closed until it's resolved. He did not like this but left it open. :mrgreen: )

  • nissa762
    1951 posts Member
    edited June 2015
    I can still access my town but here's what happens when I crash.
    Android 4.0.4

    1. Go to a friend - normal visit or play tap ball
    2. After being in town for a while (intro music never came on), intro music randomly comes on
    3. Return to your town

    Result -> app force closes instead of returning to town. Music continues to play on device even though user sees home screen.

    This only happens when the intro music plays when it shouldn't. No idea what triggers the music to play or if it was delayed.

    If this happens again for me, I'll wait for the music to stop playing before returning to my town.
  • pzarks
    82 posts
    edited June 2015
    My game started crashing the minute I downloaded the event update. It would slow down then start to lag as I scrolled around my town. I knew I was about to get kicked out when this started happening. I logged out then logged back in. This seems to have fixed that issue.
    I'm waiting to start the confront Lady Duff quest until EA fixes this other issue... I'm too addicted to be locked out!!!
  • NeoSEC28
    39616 posts
    edited June 2015
    I'm experiencing this on an IPad, android phone and a Kindle tablet.

    Just call the call back from EA.

    It's a known issue and they are working on the servers.
    He said it should be fixed in 24-48 hours.
    I would be compensated, just use the case number and call back after a successful log in.
    He also wanted to close my case..
    (I asked that it not be closed until it's resolved. He did not like this but left it open. :mrgreen: )

    So basically 24-48hrs is back to looking like a Monday fix then :roll:

    Good man for getting your case left open :thumbup:
    Volunteer EA Senior Moderator
  • NickiElliott
    336 posts Member
    edited June 2015
    spAnser wrote:
    Is everyone having this issue on iOS. I did the homer quest trying to replicate this crash and I couldn't break my own game.

    Would anyone care to offer up their account for me to take a look at ?

    I loaded TSTO onto my old android phone and my game still crashes on there. My daughter's android game is fine :cry:

    And 24 hours until an update, according to someone else who posted, quoting IT support, **** is that about?!?! I'm hoping it doesn't take them that long.
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