EA Forums - Banner

Game crashes after the new udpate

2Next

Replies

  • Lord Elohim
    1 posts
    edited June 2015
    Game loads, I started playing the update but now even with all other apps cleared on my iPad after the loading screen tapped out just shuts down and I get dropped back to the home screen of my iPad. Can't get in to play at all, looks almost like the game needs too much processing power for My iPad Air.
    Not Impressed. It's been shutting down more since the last update with new characters, Looks like the game is now too big for the hardware to cope

    I just started having pretty much this exact same problem, only I am on an Air 2. I have been playing just fine since the update. I went to another town this morning to play a match, and when I came back to my town, the game crashed to the home screen. Now, every time I load the game, the "tap to continue" screen crashes to the home screen.
  • As_Ieva123
    4 posts
    edited June 2015
    Well I can't even download the new update because a table with and error pops up. :x
  • ziobugs947
    1 posts
    edited June 2015
    I had the same problem. Tried to reinstall, no chance. Tried to install in a new device, no hope. I would appreciate if somebody in EA will try to solve my problem
  • AdamParkWard
    10 posts
    edited June 2015
    Game loads, I started playing the update but now even with all other apps cleared on my iPad after the loading screen tapped out just shuts down and I get dropped back to the home screen of my iPad. Can't get in to play at all, looks almost like the game needs too much processing power for My iPad Air.
    Not Impressed. It's been shutting down more since the last update with new characters, Looks like the game is now too big for the hardware to cope

    I just started having pretty much this exact same problem, only I am on an Air 2. I have been playing just fine since the update. I went to another town this morning to play a match, and when I came back to my town, the game crashed to the home screen. Now, every time I load the game, the "tap to continue" screen crashes to the home screen.

    Have reported it to EA and have referred them to the the forum in the hope they will solve this for everybody, will post up their reply when I receive it
  • borg7609
    11 posts Member
    edited June 2015
    I've had the game crash twice after returning to my Springfield after playing Tap Ball in other Springfields. Before I was able to come back into the game and get the task completed popup. Now, it just continuously crashes after the splash/tap to continue screen.
  • ghallmark814
    2337 posts Member
    edited June 2015
    Same problem here.. Ipad air2.. Galaxy Android.. And Amazon Tablet.. None work.
  • AdamParkWard
    10 posts
    edited June 2015
    Game loads, I started playing the update but now even with all other apps cleared on my iPad after the loading screen tapped out just shuts down and I get dropped back to the home screen of my iPad. Can't get in to play at all, looks almost like the game needs too much processing power for My iPad Air.
    Not Impressed. It's been shutting down more since the last update with new characters, Looks like the game is now too big for the hardware to cope

    I just started having pretty much this exact same problem, only I am on an Air 2. I have been playing just fine since the update. I went to another town this morning to play a match, and when I came back to my town, the game crashed to the home screen. Now, every time I load the game, the "tap to continue" screen crashes to the home screen.

    Have reported it to EA and have referred them to the the forum in the hope they will solve this for everybody, will post up their reply when I receive it

    Dear Adam,

    Thank you for writing to us at Electronic Arts Customer Experience.

    Please let me share that I have discussed your crashing issue with one of our specialist team member and they said that this is temporary known issue and we have been receiving similar kind of contacts from other players. We genuinely apologize for the inconvenience and our developers are working hard to fix the problem in timely manner. We request 24 hour time to get the issue fixed.

    Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

    Regards,
    Vivek R.
    EA Customer Experience
  • chantel1900
    17 posts
    edited June 2015
    I have been told others have contacted EA support and the issue was fixed. Can somone help me? THANKS!
  • Resp21
    1 posts
    edited June 2015
    having the same issue
  • gdcdev
    2 posts New member
    edited June 2015
    Is EA listening? I'm loosing time on this special event.
  • chantel1900
    17 posts
    edited June 2015
    I hope they extend the event for the time lost :(
  • victoriaw76
    29 posts Member
    edited June 2015
    Can't even visit friends. Also crashing if I try to do random player, but finished the timed event doing the single player mode.
  • sparkey194331
    2 posts
    edited June 2015
    I get the same thing go to do anything and the game shuts down really frustrating when you are trying to visit your friends worlds to do daily tasks and the game shuts down over and over and right after each update maybe you guys should get the bugs out before you release a update or event.
    same here cant play game will not load
  • fredtein667
    6 posts
    edited June 2015
    Still no luck with EA?
  • Jonalinn
    1806 posts Member
    edited June 2015
    Fix this game EA! Or give me back all the money I invested in it.
    You got a great looking town~168sean... Checked out your town, WOW! ~daved
  • fredtein667
    6 posts
    edited July 2015
    So I guess EA doesn't care.
This discussion has been closed.

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.