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The Simpsons: Tapped Out Bugs and Issues Thread

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  • fluggetier
    6 posts
    edited August 2015
    Pls fix my bug quest "Flaw and Order Pt.2" I remembered it was 2/3 then after couple days, it went -137/3, then whenever i'm gonna visit my friends village the app would just end itself.
    -Apple Device 5.1.1

    Same here! I can't finish the quests. Tried to send all the characters to do the jobs more then the wanted amount, but still no can do!!

    :?: it says -21/1
  • kgmom52
    2 posts New member
    edited August 2015
    My issue is that my game freezes when I try to clear garbage from a number of my buildings. Some are fine but more just freeze the game and kick me out when I tap on them. I'm losing progress and I'm far behind where I should be. Very frustrating. :x
  • substitute60
    2 posts
    edited August 2015
    Hello. I have an issue with a quest for Apu. He was given a quick four hour Quik-e-Mart shift to do. But when he was finished it did not give me the bonus points/money. Instead his picture was still in the quest queue and showed that he had a NEGATIVE seventy more times to do this quest. If you have any insights please let me know.
  • kevbo001
    26 posts
    edited August 2015
    The game is force closing everytime I tap on a building that has been tapped by a friend.
  • GeoJenKr
    7 posts Member
    edited August 2015
    For the monorail quest: I completed my daily tasks and the game won't allow me to trade in any more resources for blueprints today. However, previous days I was allowed to do this. Please fix this because I'm losing time to build on a time sensitive task. Thank you.
  • JoshWithaQ
    5 posts
    edited August 2015
    I have the same issue today. All projects show "completed" and I can't submit any more even though the dump and recycling center are full and counts for the projects show in green. It says come back tomorrow. I was advancing well and thought I might actually get Ray Patterson.
    GeoJenKr wrote:
    For the monorail quest: I completed my daily tasks and the game won't allow me to trade in any more resources for blueprints today. However, previous days I was allowed to do this. Please fix this because I'm losing time to build on a time sensitive task. Thank you.

  • UNCHeels66
    2 posts
    edited August 2015
    kevbo001 wrote:
    The game is force closing everytime I tap on a building that has been tapped by a friend.


    Mine is doing this as well
  • Rizbee
    21 posts
    edited August 2015
    My game freezes - seems to only happen when I have tracks connected to the monorail station. If I move the track that connects with station, freezing stops. Reconnect the tracks, freezing occurs within a few minutes.

    DISCONNECT YOUR TRACKS FROM THE MONORAIL STATION TO STOP FREEZING!!!!!

    EA, please fix this, cuz what good is a monorail that doesn't run?

    Thanks!!
  • edited August 2015
    Rizbee wrote:
    My game freezes - seems to only happen when I have tracks connected to the monorail station. If I move the track that connects with station, freezing stops. Reconnect the tracks, freezing occurs within a few minutes.

    DISCONNECT YOUR TRACKS FROM THE MONORAIL STATION TO STOP FREEZING!!!!!

    EA, please fix this, cuz what good is a monorail that doesn't run?

    Thanks!!
    Thank you! I removed my monorail tracks and it stopped freezing and crashing on me. Still got some crashes when I tried to remove trash from buildings that friends left.
  • Friskyd777
    11 posts
    edited August 2015
    Rizbee wrote:
    My game freezes - seems to only happen when I have tracks connected to the monorail station. If I move the track that connects with station, freezing stops. Reconnect the tracks, freezing occurs within a few minutes.

    DISCONNECT YOUR TRACKS FROM THE MONORAIL STATION TO STOP FREEZING!!!!!

    EA, please fix this, cuz what good is a monorail that doesn't run?

    Thanks!!

    Unfortunately I tried this and it didn't solve the problem for me.
  • Rattus1981
    2 posts
    edited August 2015
    Trying to clean the garbage dumped by friends in my Springfield game freezes for about 2 seconds and then crashes to the home screen on my iPad. Please fix this bug. Cannot get the blueprints or friends points owed to me. :cry:
  • J007Stix
    1 posts
    edited August 2015
    Rattus1981 wrote:
    Trying to clean the garbage dumped by friends in my Springfield game freezes for about 2 seconds and then crashes to the home screen on my iPad. Please fix this bug. Cannot get the blueprints or friends points owed to me. :cry:

    Same exact thing happens to me. A bunch of my buildings have trash on them, and I can't touch them without the game crashing.
  • Gary_A_D
    866 posts Member
    edited August 2015
    I can't even get into the game to disconnect the tracks. I tried signing out, turning off my iPad, but every time I try to get back in, the screen with the bonus blueprints pops up, and the game is as frozen as the North Pole. I wrote to customer service in an email, so hope soon, there will be a fix.
  • djlaws69949
    1 posts
    edited August 2015
    Issue with garbage dumped on buildings - can't remove without game crashing to home screen tried on both iOS and Andriod devices
  • xdoom
    3 posts
    edited August 2015
    Rattus1981 wrote:
    Trying to clean the garbage dumped by friends in my Springfield game freezes for about 2 seconds and then crashes to the home screen on my iPad. Please fix this bug. Cannot get the blueprints or friends points owed to me. :cry:

    I got the same problem here too. My city is full of trash and i cannot even tap tem because of this bug.
  • spellyboy
    11 posts
    edited August 2015
    **EA GAMES are RIPPING US OFF** Do not buy the Dumping Permit for Monorail Quest!

    Incredibly disappointed with EA Games for the Monorail Quest sale of the Springfield Dumping Permit.

    It costs 90 donuts and you in return get double blueprints for dumping trash in your friends cities.
    What EA Games FAIL to advertise is that this 'double premium reward' actually only entitles you to earn double blueprints on the very LIMITED number of friends towns they will allow you to earn on per day.
    For instance, I have 97 friends. Today (18AUG) I managed to visit 15 friends before the blueprints stopped producing for the day. 15 out of 97 friends!! That's not even 15% of my friends i'm able to earn off!! What a rip off!
    I contacted EA Games who advised they cannot do anything as the blueprint is not refundable.
    I disbuted this indicating that they have refunded donuts on various other occasions, however apparently they can't reverse the blueprint card once purchased.
    So EA Games, at their fault, are now penalizing Premium players because of their own development inadequacies.
    Chat details below, i've been advised to comment on here in the hopes of the developers seeing this for future releases.

    NOT HAPPY AT ALL EA GAMES!!!!!!!!!!!!!!!!!

    Nikhil
    Thanks for contacting EA Customer Experience, my name is Nikhil. How may I assist you today?
    you
    Hi Nikhil, I've hoping you can help with a query regarding a Premium Item i've purchased?
    Nikhil
    Hello there.
    Nikhil
    Please share your concern with me.
    you
    Thank you
    you
    I purchased the Springfield Dumping Permit when the Monorail quest came out, for 90 donuts. This advised it would give double the blueprints rewarded for dumping garbage on friends buildings etc. I appreciate that I am recieving the double blueprints, however the number of cities that this applies to is not really acceptable for the cost of 90 donuts. For instance, this morning I have tapped 15 neighbours before the blueprints ran out. 15 friends out of 97 that I currently have. That's not fair. The sale was very misleading as it should have advised there is a very small number of friends towns you can visit before these expire for the day... Its really not worth the 90 donuts that Ive paid for a mere 15% of my friends to let me earn double the blueprints... If i spend 90 donuts on a card for double then I would expect to recieve blueprints for at least half of my friends towns. The fact it stopped after 15 friends is really bad and feels like i've been ripped off for buying this card!
    Nikhil
    I really wish to help you here for the same however this is not In game department to handle In game issues and your chat has been landed in wrong Que. I would like to transfer your chat.
    you
    Thanks, if you can please transfer that would be great
    Nikhil
    Please allow me few moments to transfer your chat?
    you
    Yes sure that's fine
    Please wait while we get this chat session where it needs to go.
    You are now ready to chat with Jasmin.
    Jasmin
    Thanks for holding, my name's Jasmin, with Electronic Arts. I'll be just one more moment as I go over your case notes, then we can get started.
    you
    Thanks Jasmin
    Jasmin
    You are welcome, I was able to check you case notes already. Just to confirm, you want your 90 donuts back?
    you
    Yes please
    Jasmin
    I understand, let me ask our specialist team if they will be able to do that since they have more tools than us
    you. Is your game connected to origin?
    you
    I'm not currently playing it no, but I do have an origins log in ID etc that I play under

    Jasmin
    I see, thanks for the information, I was able to provide the information now to our specialist team, your patience is much appreciated.
    you
    Thank you..
    Jasmin
    No worries.
    Jasmin
    Thank you for waiting, unfortunately according to our specialist team, they cannot revert it back so they cannot provide the 90 donuts back on your account, I'm really sorry about that, your feedback on the game is much appreciated.
    Jasmin
    This is the forum page - http://forum.ea.com/eaforum/categories/show/233.page
    you
    Oh what? That's very disappointing...what am I meant to do now? Posting my comments on the forum doesnt help, and will not resolve my problem.
    They shouldnt sell something under false pretense to begin with
    Jasmin
    By posting it on the forums, the development team can make decisions on giving us more tools to make your request possible in the future.
    you
    But that is unfair and does not give me any resolution to my problem
    you
    Just like we've all posted about the crashing error that has been happening in friends towns since the monorail release and it is still ongoing. There are hundreds of comments about that and nothing has been done.
    Jasmin
    I understand but they are not able to process a refund for the donuts.
    you
    Why not? They're able to refund donuts in other occassions....I'm very unhappy about this. 15 friends out of 97 returning blueprints is not acceptable and it should have been advertised BEFORE we had to spend these and now can't get them back.
    Jasmin
    Because they cannot remove the blueprints.
    you
    That's a fault at their end, not mine and I shouldnt be penalised for that. They have ripped their customers off with this item
    Jasmin
    I'm really sorry but we cannot do something about it.
    you
    Wow. That's terrible customer service. I'm really angry about this now. Disappointed. You'll see under my account that I am a Premium Game player, having spent hundreds of dollars on this game. I am NOT a hacker like many other players on this game, which is clear to see by visiting other friends cities, and this is the way you guys repay genuine paying customers. What a slap in my face.
    Jasmin
    If I do have a tool here on my end, I would be happy to provide the donuts back on your account.
    you
    Well I wish you did.
    Jasmin
    Sorry about that, Thanks again for contacting EA Customer Service. If you have any other concern, please don't hesitate to contact us again. Have a great day and take care.
  • tiggertygr
    17 posts
    edited August 2015
    Game freezing tapping on buildings where friends left garbage. Kindle Fire HD.
  • spellyboy
    11 posts
    edited August 2015
    Getting alot of 'Server Unavailable' responses within the last 24 hrs of attempting to game play on iOS 8.4
    Very frustrating, on top of the continuous game crashing issue with visiting friends Springfields AND the crappy game play with the Garbage Dumping permit which is only giving blueprints to the first 15 friends towns per day.
    15 friends towns out of 100 is TERRIBLE. What a rip off for anyone that has brought the Dumping permit for 90 donuts.

    EA please hurry up and fix all of these faults!! A week of Monorail and still no resolution to the game crash issue with friends towns.

  • bouncyboot
    4 posts Member
    edited August 2015
    Monorail update- game freezes quite often. And negative value for assigned tasks for characters. Please fix glitch!
  • bob_loblaw26
    20 posts Member
    edited August 2015
    I've been having the same issue with the game freezing. It's been happening since last night and I can't access the game on my iPad or Android phone. It's really annoying, I don't know why they haven't fixed this yet.
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