My granddaughter was playing with my tablet and nuked my town. Asked EA to roll back my account, they said they would but 48 hours later still nuked. I have placed some buildings back in the town for neighbors/friends but excuse the mess while I slowly rebuild. Wish there was an un-nuke button.
It will be interesting many years from now when she finds out why you removed her from your will.
You may need to contact Customer support again. A rolllback of your town should be immediate.
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