Ive been logged out of my game and cant get out of Level 1 to log back in

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  TwigletStyx

  1043 posts Member

  June 18, 2016 4:51PM edited June 2016

  Aw... Sorry to hear.
  
  Have you already tried the tips posted on the "Solutions to Common Issues" thread:
  

  mwdalton wrote:

  Issue
  When logged in to Origin, account/town has been reset to level 1
  
  Solution 1
  Try accessing the game from a different device.
  When accessing the game from a different device, if you get an error message that says "Your other device didn’t save your Springfield. Please sign into that device before playing.” then see this post.
  
  Solution 2
  Try force-closing the game app from the multitasking menu and then reopening it. It may take a couple tries for your Springfield to appear again. How to force close the app:
  
  Apple devices
  Exit The Simpsons: Tapped Out
  Double-click the home button on your device to bring up the multitasking bar at the bottom
  Tap and hold the Tapped Out icon until you see the red "minus" button
  Tap the red "minus" button to close the app.
  
  Android devices
  1. Go to Settings -> Device -> Applications manager -> Tapped Out
  2. Press "Clear data"
  3. Choose "OK"
  4. Launch game
  Game now downloads all updates again
  5. Enter email and password.
  6. You should now get the following error message: "Warning. Your other device didn't save your springfield. please sign into that device before playing"
  7. Choose "Play Now"
  8. You should now get the message "Play anyway? Some progress made on your other device might be lost"
  9. Choose "Continue"
  
  Solution 3
  If that does not work, try deleting and then re-installing your app.
  
  First, make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store > Updates > Purchased > "Not On This iPhone." On an iPad, you can find it under App Store > Purchased > "Not On This iPad."
  Once you've made sure you have access to this section of the App Store, please deleteThe Simpsons: Tapped Out from your device. To delete the app, tap and hold the "Tapped Out" icon on the home screen of your iOS device until you see an "X" in the upper left-hand corner of the icon. You will get a message asking if you want to "Delete Tapped Out." Tap the "Delete" button to remove the app.
  Once the app is deleted, go to the Purchased -> "Not On This iPhone/iPad" section of the App Store and find "The Simpsons: Tapped Out." Tap the "Install" button to reinstall the app.
  
  Solution 4
  If none of these solutions work then contact EA technical support

  
  http://forum.ea.com/eaforum/posts/list/10065759.page

  Insanity Laughs. Under Pressure We’re Cracking.
  

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  forbiddeneve

  293 posts Member

  June 18, 2016 5:28PM edited June 2016

  thank you guys! xo

  Playing since Aug 2011

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  matt777jam77

  243 posts Member

  June 18, 2016 6:21PM edited June 2016

  If your on Android going to app manager and clearing out the data and relaunching the game will cause it to download updates has always fixed it for me. Happened twice now

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  4junk3000

  5301 posts Member

  June 18, 2016 6:31PM edited June 2016

  Once i could not get out of this restart loop until i logged in from different device. So don't give up until trying that at least once.
  
  Good luck!

  "You're the most negative person I've ever seen on here. Constantly."
  

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  65Malibu

  196 posts

  June 18, 2016 7:31PM edited June 2016

  If you reinstalled your game, double check the donut confirmation button.

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  LPNintendoITA

  11495 posts Member

  June 18, 2016 11:26PM edited June 2016

  remember to NEVER start playing while its downloading or it'll corrupt the download and do that

  My Youtube and Twitch / WikiSimpons Current Event Page and Discord

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