any level 26 victims able to get back in yet?

handsomepete123 · February 1, 2013 11:16AM

That sucks! If you haven't already, definitely open a ticket with EA! In the past people have often gotten extra donuts for such issues so I would make my plight known to them if I were you.

Good luck!

handsomepete123 · February 1, 2013 11:54AM

forgive my ignorance, but how does one do that?

kennedy6988 · February 1, 2013 11:56AM

No luck on my end either, it's been just under a day for me. I was able to send Ralph on his hour long task of eating crayons, then right after, it crashed. Haven't been back in sense. I opened a ticket with EA yesterday, time only knows how long it will take I guess?

cjmills82 · February 1, 2013 11:58AM

I'm still locked out. How do we send in a ticket?

lwmajor · February 1, 2013 11:59AM

Yeah, its really annoying. I have two devices and it lets me on the one that hadn't just kicked me out but as soon as it syncs with origin it breaks

hysteria21 · February 1, 2013 12:00PM

Worst update EVER

DocNo42 · February 1, 2013 12:11PM

handsomepete123 wrote:

forgive my ignorance, but how does one do that?

No problem - here's the link: http://answers.ea.com/t5/The-Simpsons-Tapped-Out/bd-p/The-Simpsons-Tapped-Out

Edit: Sorry, I haven't been "promoted" yet so you will have to copy that URL and paste it in on your browser probably.

handsomepete123 · February 1, 2013 12:13PM

and unbelievably, when I go to EA customer support, it says the service is temporarily down!

DocNo42 · February 1, 2013 12:15PM

Hmm... it came up for me.

Here's a level 26 problem thread - if you are logged in, you should see an "Me Too" button to click:

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Level-26-Glitch-Can-t-access-Springfield-now-connection-issue/m-p/450414#U450414

If you still can't get in, it could be a weird caching issue - just go to http://answers.ea.com and then search for tapped out in the search box that's way in the upper right hand corner of the screen.

handsomepete123 · February 1, 2013 12:24PM

thanks for all the help. It happens when I try to log in on the EA website - tells me the service is unavailable.

DocNo42 · February 1, 2013 12:25PM

handsomepete123 wrote:

thanks for all the help. It happens when I try to log in on the EA website - tells me the service is unavailable.

How about if you open a new browser window or tab and type in answers.ea.com - do you still get the service unavailable? I have checked from two different computers and my iPad and it always opens for me if I manually type in answers.ea.com and then press return/enter.

Seragusa · February 1, 2013 12:34PM

Mine keeps saying I've signed into the worng iPad but have never had another apple anything. Then when I click continue it freezes and a rings sound plays looping over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and you get the idea.

I have deleted and reinstalled the app for the same amount of times. COME ONE NOW. a couple days of this is killing me!

plzkilllme · February 1, 2013 12:36PM

NOPE. Going on two days now, since a couple hours after the update. I sent in a ticket, does anyone know how long it usually takes them to get back to you?

crazyant18 · February 1, 2013 12:39PM

I guess I'll send a ticket then

bartap74 · February 1, 2013 12:43PM

I was locked out for about 24 hours and then I was back in. I did send EA a ticket, but I never got a response.

plzkilllme · February 1, 2013 12:49PM

How long was it after you sent the ticket that you were able to get back in?

handsomepete123 · February 1, 2013 1:05PM

it's so weird, i go to the ea website )in a new browser window) and i can log in on the main page, but then when i go to any of the support pages, i have to log in again and it tells me the service is unavailable. very frustrating!!!

plzkilllme · February 1, 2013 1:08PM

I sent my ticket via my phone's browser. Maybe try that?

handsomepete123 · February 1, 2013 1:12PM

plzkilllme wrote:

I sent my ticket via my phone's browser. Maybe try that?

i'm still not understanding what "sending in a ticket" means - you essentially send them an email through the support page?

plzkilllme · February 1, 2013 1:19PM

This is where I sent in my complaint: https://help.ea.com/contactus?product=the-simpsons-tapped-out

handsomepete123 · February 1, 2013 1:41PM

plzkilllme wrote:

This is where I sent in my complaint: https://help.ea.com/contactus?product=the-simpsons-tapped-out

yeah, cool, i did it through my phone's browser. thanks for the suggestion.

btw, i also called EA and was told it was a known issue they are working on.

any level 26 victims able to get back in yet?

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