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The Simpsons: Tapped Out Bugs and Issues Thread

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  • neepchan wrote: »
    I am not sure if I have an actual issue or if I have missed something in the gameplay, but I have no option to use this event's gift vouchers (those green things the gnome drops or I can get when I purchase certain items in the store). I understand there are supposed to be gift boxes, but I haven't seen them yet. I am living in Canada, using both an iPad Pro and an iPhone 6, both with the latest iOS updates. Anyone with any input? Thanks.
    It may be that you have all the items that are available, you can check by having a look at the start of this thread:
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/87185/winter-2016-mystery-gift-bonanza/p1
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  • Muhsterino wrote: »
    It may be that you have all the items that are available, you can check by having a look at the start of this thread:
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/87185/winter-2016-mystery-gift-bonanza/p1

    It looks like I have a lot of what is in the lis, but not all of it... for instance, I don't have the Murderhorn.
  • neepchan wrote: »
    Muhsterino wrote: »
    It may be that you have all the items that are available, you can check by having a look at the start of this thread:
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/87185/winter-2016-mystery-gift-bonanza/p1

    It looks like I have a lot of what is in the lis, but not all of it... for instance, I don't have the Murderhorn.
    All the items such as the murderhorn, (listed in the first table) give mystery box vouchers. The actual mystery box items available are shown in the second table of the thread link that I posted. Check that list to see if you have all the items.

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  • Muhsterino wrote: »
    All the items such as the murderhorn, (listed in the first table) give mystery box vouchers. The actual mystery box items available are shown in the second table of the thread link that I posted. Check that list to see if you have all the items.

    Ah! Nuts! I see what you mean now...

    Yeah, I got them all, over the years... That is very disappointing...
    Thanks for clarifying.
  • hey team,
    since this mornings switch to the new years story lisa simpson has disappeared. she is not in the townhalls register nor krustyland. please make her come back, its just not the same without her.

    thx and bye
  • hey team,
    since this mornings switch to the new years story lisa simpson has disappeared. she is not in the townhalls register nor krustyland. please make her come back, its just not the same without her.

    thx and bye
    Provided that you log into the game using an origin ID (that you don't play anonymously)
    then you could try uninstalling and reinstalling the game. Alternatively you could contact EA, details here:
    https://forums.ea.com/en/discussion/80732/how-to-contact-ea-directly/
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  • Can anyone help me with this issue? My Duff Stadium just disappeared from my town. It is not in my inventory. It is listed as a building to purchase for 90 donuts. I am not paying for a building I already unlocked. Any tips on retrieving my Duff Stadium? I will just quit playing this game altogether with glitches like this.
  • For some weeks now M'nthster is not appearing when his sea tower is tapped.
  • Can anyone help me with this issue? My Duff Stadium just disappeared from my town. It is not in my inventory. It is listed as a building to purchase for 90 donuts. I am not paying for a building I already unlocked. Any tips on retrieving my Duff Stadium? I will just quit playing this game altogether with glitches like this.
    Probably best to contact EA about this issue:
    https://forums.ea.com/en/discussion/80732/how-to-contact-ea-directly/
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  • For some weeks now M'nthster is not appearing when his sea tower is tapped.

    This is a known issue commented upon by several other users. Hopefully it will be corrected in a future update.
  • For the last couple of months, evry time I touch the coffee shop, it crashes the game. So I can't use the coffee shop jobs since touching the building crashes the game.
  • For the last couple of months, evry time I touch the coffee shop, it crashes the game. So I can't use the coffee shop jobs since touching the building crashes the game.

    Have you tried storing/restoring the building?

  • My level 24 Hibbert questline disappeared following the introduction of the Flavormax portion of the quest. His icon disappeared from the task book and never returned. I'm now approaching level 27 and no change.

    I can't get Springfield General Hospital unless the quest continues so does anyone know how to resolve this?
  • My level 24 Hibbert questline disappeared following the introduction of the Flavormax portion of the quest. His icon disappeared from the task book and never returned. I'm now approaching level 27 and no change.

    I can't get Springfield General Hospital unless the quest continues so does anyone know how to resolve this?
    The flavourmax: Homer, CBG, Wiggum 30 minutes tasks
    Business is picking up: Homer, CBG, Wiggum 10 minutes tasks
    This questline is notoriously difficult to trigger. Provided you have done all the previous level quest lines, I would suggest carrying on with higher levels. Occasionally you could try to trigger the quest - make sure that all 3 characters are free, go to friends and back to your town (so that the game synchronises), but that doesn't always work.

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  • For the last couple of months, evry time I touch the coffee shop, it crashes the game. So I can't use the coffee shop jobs since touching the building crashes the game.

    Have you tried storing/restoring the building?

    It won't let me store it. I've tried moving it but it doesn't fix it either. I think I've tried reinstalling the game but maybe I'll try that again.
  • For the last couple of months, evry time I touch the coffee shop, it crashes the game. So I can't use the coffee shop jobs since touching the building crashes the game.

    Have you tried storing/restoring the building?

    It won't let me store it. I've tried moving it but it doesn't fix it either. I think I've tried reinstalling the game but maybe I'll try that again.

    Yep, you’re right. I wasn’t aware that the coffee shop is one of those buildings that the game won’t let you store. If re-installing the app doesn’t work, you’ll probably have to contact EA.
  • EA support suggested I post my problem in the forum since they are unable to fix it. The singing stones don't work the way they are supposed to, and I have been unable to complete that event. They make sounds, but when you tap them in the order recommended by a few thousand people they don't produce the expected result. Sucks, but now i'm stuck with them.
  • ke2nedy wrote: »
    EA support suggested I post my problem in the forum since they are unable to fix it.

    I really wish EA would quit doing this. It fosters the false belief that we can fix problems that they either can’t or won’t fix.

  • Hey Muhsterino, thanks for the advice. I contacted EA, it took about 5 days but I got an email from one of their representatives. They went ahead and credited me 90 donuts so I was able to re-purchase Duff Stadium. Gracias.
  • @datadyne20963 - glad that it worked out well for you :smiley:
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