I'm having the same problem, (ie; app freezes and plays the harp noise on a loop) and it's getting problematic. I haven't been able to access my town since the first day of the Valentines Day update, and, having put a lot of money into this game, I really need a fix.
Fixes attempted:
Delete and re-add app (Failed)
Cleared an extra 3-gigs of memory from i-phone (Failed)
Removed I con from double click bar (Failed)
Logging in on another device (Failed)
Same problem. I have tried everything. Reinstall, logging out and back in, accessing it from my iphone (I usually play on iPad), closing the game out completely and reloading it. I get stuck on that load page with the harp chiming on a continuous loop. I'm getting pretty frustrated...
Same here, can't access my game since this morning. Just keeps playing a harp like sound and the donut freezes. this is happening on 4 different devices ..!!!
I'm beginning to believe these issues are being caused by either the Valentine's Update, level 26 update or a combination of both. I have not been able to access my game since Friday morning. I've opened up a ticket with EA and have not heard back yet. They better not try to pull some **** about my internet connection, I have a screen shot of a speed test that will show them mine is working just fine. They need to make sure they test everything out before releasing updates. This is really frustrating and upsetting. They better fix this soon so that those of us having issues can participate in the Valetine's Update while it's going on this month. Fix this soon EA!! :x
Havent been able to access the game for 24 hours now. Sits on the load screen, and freezes just prior to loading my town...Spinning donut freezes and all I hear is bbrrrriiinnnnggg harp sound over, and over, and over. Friends are able to view my town without any issues, not sure whats going on. Oh, i also unfortunately bought donuts just prior to this occuring.
My game has been down since the Valentine update. I've tried 4 different devices. My roommates and family can play fine (all with more than 50 friends and all on level 26), however if I try logging in on their devices with my Origin account it locks them out as well! I've got two different towns and they're both doing this. It is difficult not to take it personally.
Anyone betting on a race at Springfield Downs jsut befor getting locked out. I had to exit in the middle of a race, and another user has posted they were betting on one when the game crashed.
Just got locked out of the game this mornin, just get the screen and the harp noise loop. Tried everything, restarted ipad, redownloaded the app, deleted all my friends, even updated my iOS to 6.1. Maybe we will slowly all be locked out by the time the next update comes around :shock:
I can not access game either I can play not logged in but once I log it in gets me out. Was at mystery box and whenever it decides to work I will loose it. This is around the third time. Last time I could not log in for 3 weeks. This needs to be fixed.
Just like many others here, loading screen freezes then harp sound loops over and over. I've been playing the game since its original release over a year ago and have probably spent over $100 in it since. My friends are still able to access my Springfield so I haven't lost all hope. But it's been a whole week now and EA is apparently not doing anything about it. They could at least say they are working on resolving the issue. Maybe EA could work more on their customer service department other than creating more premium content for us to throw money at. This is ridiculous. If I have to start over they better give me at least 10,000 donuts to make this right I've spent well over a hundred hours playing this game, as well.
EA get your * together and help the loyal customers before releasing new * to try and lure in other people. WE ARE **** PAYING CUSTOMERS!
I have been unable to access the game in 5 days. I am at level 25 and did not get the level 26 update. I am playing on an iPad although I have tried logging into my iPhone with the same result. I believe the problem lies with my login but just to be sure I have deleted the app and reinstalled it as well as shutting off the iPad, etc.
I have been able to get into the game on my iPad by logging out of Origin and hitting continue which takes me to a level 8 game (which I have now levelled up to level 9 - woohoo) and can see all my friends. I don't have 50 friends but I did delete a few of them although they are all new so I don't believe any of them are not currently playing. I have no outstanding invites. Every time I try to login in and continue, I just see Homer running for his life. Any ideas?
Fixes attempted:
Delete and re-add app (Failed)
Cleared an extra 3-gigs of memory from i-phone (Failed)
Removed I con from double click bar (Failed)
Logging in on another device (Failed)
Also tried:
deleting the app from itunes on my computer, then reinstalled (failed)
deleted the app from both itunes and ipod, reinstalled on computer and synced back onto ipod (failed)
downloaded Origin onto my computer and deleted a bunch of inactive friends (failed)
followed additional recommendations of deleting friends (failed)
perhaps my town just got too big so EA decided they didn't want to support the memory space required for it. Strangely when I logged in as anonymous (before the mass-friend deleting) all my friends showed up in the neighbors screen, but my anonymous town was how I'd left it however long ago with only Lisa, Homer, Apu and Ned.
It would seem that EA are not sorting this as quickly as they should. I have the problem where I just get the screen that says "man, I hate this screen". I'm operating on iOS 6.1. I've tried deleting the app and reinstalling it but it still doesn't work. Glad I'm not the only one though and it's not my phone that is broken.
Did you by any chance reach the end of level 25? I reached the end of level 25 and it came up as Level 26 where I was able to buy the Wigum house and get Ralph but the next time I signed in I was given the chance to win 3 donuts and I was back at level 25, I still have Ralph and his house but I'm now not able to play I to get the "Man I hate this screen" and have a feeling it wont improve any until the next Update gutted as I had loads of hearts I hoped to exchange for items like the end of the gold coin task. Does anyone know if this will be sorted sooner? I cant playon my iphone or ipad so know it's the game and not them
Same garbage here. Can't get past the title screen and the stupid harp sound. 9 days of no access. At least I finished all the valentines day buildings before it died
Same thing here, just the damn harp sound in an loop. Happened ~ 2 hours ago... Wasn't Lvl 26 or anything, just normal progress. Guess until the next nobody will do anything... Damn...
Replies
Fixes attempted:
Delete and re-add app (Failed)
Cleared an extra 3-gigs of memory from i-phone (Failed)
Removed I con from double click bar (Failed)
Logging in on another device (Failed)
Hurry up EA and get your S#$% together.
Been locked out since Saturday.
Iphone5
Updated 6.01
Deleted app
Turned off pone
Reinstalled
Repeat
Still not working
WHAT A JOKE YOU ARE
EA get your * together and help the loyal customers before releasing new * to try and lure in other people. WE ARE **** PAYING CUSTOMERS!
I have been able to get into the game on my iPad by logging out of Origin and hitting continue which takes me to a level 8 game (which I have now levelled up to level 9 - woohoo) and can see all my friends. I don't have 50 friends but I did delete a few of them although they are all new so I don't believe any of them are not currently playing. I have no outstanding invites. Every time I try to login in and continue, I just see Homer running for his life. Any ideas?
Also tried:
deleting the app from itunes on my computer, then reinstalled (failed)
deleted the app from both itunes and ipod, reinstalled on computer and synced back onto ipod (failed)
downloaded Origin onto my computer and deleted a bunch of inactive friends (failed)
followed additional recommendations of deleting friends (failed)
perhaps my town just got too big so EA decided they didn't want to support the memory space required for it. Strangely when I logged in as anonymous (before the mass-friend deleting) all my friends showed up in the neighbors screen, but my anonymous town was how I'd left it however long ago with only Lisa, Homer, Apu and Ned.
Did you by any chance reach the end of level 25? I reached the end of level 25 and it came up as Level 26 where I was able to buy the Wigum house and get Ralph but the next time I signed in I was given the chance to win 3 donuts and I was back at level 25, I still have Ralph and his house but I'm now not able to play