EA Customer Support response
Another example of how well informed different branches of EA are there seems to be little communication between horizontal aspects so they just shove people off to another customer relations department, and its bad when it affects customers because like you there just getting tossed around without any actual help
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Unfortunately, they are little to no help. Funny thing is, you get better support from random people who play the game and not those who actually built and developed it.
Um, yes, it happened to me, too. I was betting, but then I accidentally closed the game...and since then it's crashed...
Not my experience. Mine had nothing to do with Springfield Downs.
They really, really do suck.
Deleted app, turned off phone, repeat rinse repeat etc etc etc.
Been trying this for 4 days and I can't get past main screen.
I am very upset considering this game has made EA over 100 million in sales this quater alone.
Fix it please
I just received, at 12:30 p.m. today, a full response from their customer support, letting me know that it's a known issue, it has to do with the iOS 6.1 update, they're working on it, so for now, sorry, it doesn't work without a signal but we're working on it.
THANK YOU. That's all I needed to know. I didn't even need them to solve the issue yesterday. But INFORMATION is key. So Conde Nast is a company that does it right.
Meaning sign out completely and start a brand new town (which there is no way that I will do)
After finding out the same thing as Taker (if you logout of Origin then play it'll work fine, but with a fresh town) and telling the support team, I was continually asked specific question about my device. I use an iPad 3 and could also replicate the problem on demand on my iPhone 5 yet all they wanted was more information on my iPad.
Try their twitter account. At least that way it's completely public and they can't hide
I did and I feel I got a little further
Doubt it will help though