Karma restored...
Aww I'm sorry that happened to you. A massive pat on the back for going for it again, I don't think I'd have the patience!
Kent will be a great addition to your town. And you'll love him even more, knowing the hassle you've been through to get him!
Kent will be a great addition to your town. And you'll love him even more, knowing the hassle you've been through to get him!

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Howdy, Stranger!
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I would be heartbroken if I were reset to level 1. I've put in a lot of time, effort and actual $$ buying items for my town. If I were reset, I would raise a fuss because I certainly shouldn't have to repurchase all of those items (especially the premium ones). Plus, it would be very sad to lose out on all limited time items, like Fat Tony, the Fancy Brown House, some Halloween and Christmas items (and now Valentine's).
I hope your situation is rare and not the norm. If so, it begs the question - why can't we also back up our game to our computers? This way, if there is a crash of some sort on EA's servers, our games are still secure elsewhere.
Must admit I miss Devil Flanders, Fat Tony and the Cool Brown house, can't imagine losing Barney now!
Yep, purged the horrid Burns monster, but stupidly replaced with a Funzo! Pointless!
on the bright side, I got that donut glitch again where my donut got stuck to 298. I was able to buy all premium characters and buildings. waiting to see if EA will give me back my old springfield. customer service said it'll take some time though.