Krustyland Krashing :(

SandraShill · June 5, 2017 2:49PM

Today, I'm unable to go into my Krustyland....my game crashes every time I try. Thought it might be my iPad, but I tried it on my Kindle, too, and same problem.

Is anyone else experiencing this today? I'm hoping there's not something wrong with my town....it was fine when I did my last Krustyland kollection before bed last night....

devilhunt1449 · June 5, 2017 2:52PM

It was working fine for me around an hour ago, I'll give it another try in a minute and see if that has changed.

SandraShill · June 5, 2017 2:54PM

Thanks!

jsh0982 · June 5, 2017 2:59PM

i can go now.

devilhunt1449 · June 5, 2017 2:59PM

Just logged in and Krustyland is working fine for me, might be worth a device restart and see if that helps.

KrustyBrand · June 5, 2017 3:01PM

No problems here.

SandraShill · June 5, 2017 3:12PM

devilhunt1449 wrote: »

Just logged in and Krustyland is working fine for me, might be worth a device restart and see if that helps.

Tried that before I posted here. And, what's making me worried (and why I think the device restart didn't help) is that it's happening on two totally different devices. So I don't even know that it's worth doing an uninstall/reinstall, either.

SandraShill · June 5, 2017 3:14PM

Thanks, @KrustyBrand, for checking and reporting in.

This doesn't look good for me....selfishly, I was kinda hoping this was a general issue (which they'd have to patch), but it's looking like it's just my problem.

daved7637397 · June 5, 2017 3:25PM

Krustyland? Thats still a thing? Hmmmm..

SandraShill · June 5, 2017 3:27PM

36 minutes.

meinaz · June 5, 2017 3:38PM

I am guessing that most people don't know because they don't go there. Mine worked fine for me. I hope your problem gets worked out.

devilhunt1449 · June 5, 2017 4:30PM

SandraShill wrote: »

devilhunt1449 wrote: »

Just logged in and Krustyland is working fine for me, might be worth a device restart and see if that helps.

Tried that before I posted here. And, what's making me worried (and why I think the device restart didn't help) is that it's happening on two totally different devices. So I don't even know that it's worth doing an uninstall/reinstall, either.

If it's doing it on different devices then I suspect that an uninstall won't help with your problem, unfortunately I'm out of ideas apart from suggesting that you try EA support and see if they can help, hopefully it won't be something to difficult to solve.

1pillform · June 5, 2017 4:37PM

daved7637397 wrote: »

Krustyland? Thats still a thing? Hmmmm..

lol ya believe it or not some of us still go to it once and awhile.

Davidbo33 · June 5, 2017 6:52PM

It's working for me.

Best option: stop going to Krustyland! Or, since you've tried restarting your devices, uninstall/reinstall is the next step.

KrustyBrand · June 5, 2017 6:56PM

devilhunt1449 wrote: »

SandraShill wrote: »

devilhunt1449 wrote: »

Just logged in and Krustyland is working fine for me, might be worth a device restart and see if that helps.

Tried that before I posted here. And, what's making me worried (and why I think the device restart didn't help) is that it's happening on two totally different devices. So I don't even know that it's worth doing an uninstall/reinstall, either.

If it's doing it on different devices then I suspect that an uninstall won't help with your problem, unfortunately I'm out of ideas apart from suggesting that you try EA support and see if they can help, hopefully it won't be something to difficult to solve.

Normally, with a problem like this I’d suspect memory issues and suggest freeing up memory, but if you’re seeing identical behavior on different devices this is far less likely to be the issue. And @devilhunt1449 is right — uninstalling/re-installing will probably have no effect.