It's been two days that I haven't been able to play. I can get into the game but every time I leave the game (through home button, multitask, or even to visit neighbors) I get kicked back to the last saved state. Nothing new I do gets saved and it keeps giving me the daily bonus window every time I go in. I also got the pop up saying I get 60 free donuts but didn't, and at one point after going to visit neighbors and going back, I lost all my donuts. Luckily last I checked it went back to the save state and all my donuts are back, but I'm still getting the free donuts message without actually getting them.
now my problem is i'm at Level 20, and have 48000/48000 XP so i should be able to move on to the next level right?? it keeps collecting XP but my meter isn't moving. very frustrating!!
After the reset it was smooth sailing....for less than 24hrs. Now I can't access my town but I'm told by friends they see it as I left it meaning it's still their. When I log in to Origin I am either asked to start a new town (when telling it the anonymous town isn't the one I wish to use) or I just get started off from the start up cutscene. Fix this please, I do NOT want to start from scratch again....
I was so happy when I got the email saying that ea fixed some of the big bugs, but when I went to log in today it let's me see my town just for a seccond and then it says can't connect to server, I'm about to get my daily prize ( which is the prize box) but other than that my town is just as good as new
I was so happy when I got the email saying that ea fixed some of the big bugs, but when I went to log in today it let's me see my town just for a seccond and then it says can't connect to server, I'm about to get my daily prize ( which is the prize box) but other than that my town is just as good as new
I've logged into the game after the big update that has been pushed out. As expected, the town was completely re-organized, which is fine - that was expected from EA's notification e-mail. Some buildings are missing (Town Hall, a few extra houses I built), but I also appear to have gained a significant amount of coins, presumably to rebuild those buildings.
However, there were some unfortunate surprises - I had 200-something donuts before the update. When I logged in, I was down to about 100 and I did NOT get the 60 free donuts promised by the EA notification. I have also apparently lost the statue of Jebidiah.
If EA requires any information from me to resolve this issue, I am happy to provide it.
*Edit: Listed more stuff that I lost.
Just thought I'd update everyone on an interesting incident. I took the step of e-mailing EA Tech Support about the issues I listed above. They haven't responded yet, but when I logged into the game shortly after I sent that support request, I got a popup saying I got 60 free donuts.
I actually didn't get a single donut, despite the popup message.
Obviously, I don't know if there's any correlation between the support request and this popup mysteriously appearing, but as I said, I thought it was an interesting incident and thought I'd report it here.
I seem to be able to log in once in awhile...but every time I do I collect everything then quit the game..and go back in later to do it again and everything is exactly as it was before...like I never logged in and collected anything the previous time...for example..I saved up to buy the springfield penitentiary...bought it...placed it...logged in the next day...the penitentiary is gone and so in the $92000 it cost to buy it..and everything was as it was 2 days before...as if I had never played...with the exception of the $92000 that has vanished from my game. I would at least like the money back that has disappeared....I really enjoy this game...but I am getting pretty tired of this...just like everyone else I'm sure.
When I log in, I hear the noise for tapping a finished job, and it will show a collect reward pop up.
Then it imediately logs me out and goes to the cannot connect to server screen. I've been trying to play for over six days now and can't get into my Springfield. I also bought doughnuts and was level 18 I really hope you guys fix this soon. Thanks for all your hard work for a free game.
When I log in, I hear the noise for tapping a finished job, and it will show a collect reward pop up.
Then it imediately logs me out and goes to the cannot connect to server screen. I've been trying to play for over six days now and can't get into my Springfield. I also bought doughnuts and was level 18 I really hope you guys fix this soon. Thanks for all your hard work for a free game.
I have the same, I submitted a ticket to ea help and after a couple of messages back and forth I finally got this:
"Greetings,
I have received your issue about the Simpsons tapped have some information for you. The Simpsons Tapped Out was recently reset and we are aware that some players may not be able to connect to our servers. I have added your information to send up to the development team to make the necessary adjustments to the affected accounts. At this time I do not have an ETA on when the affected account will be restored. If you have any question please let me know. I do apologize for the delay and inconvenience this has caused you. I do appreciate your continued patience in this matter, and have a great day."
So it seems there won't be a solution or anything in the near future
Help please cant get into game. When i log in it gets into my town for like a second then goes back to the connecting to server then it says server error. I tried reinstalling the game but still dont work. When i use my cousins account it works goood but when i visit my town via my cousin i saw that many of my bldgs are built on the dark area thats not expanded yet and some of my town has water which i did not build. Been locked out for a week now. Im level 20. Same problem as above me
It did that for me during a couple of hours... Since then, I get the cannot connect to servers error after I see my springfield for a second or less when I can login. I've received notifications that people are visiting my town and I know that it still exists and runs because I can see the daily bonus and it changed 24 h after I had not reclaimed it... I have also received notifications and seen the message that Sideshow Bob is running around in my town... Ever since this happened, I've tried removing and reinstalling the app on my iPad, logging on and off from Origin, rebooting my device, removing the app from the multi task bar... and every combination of these... Nothing has changed and I still cannot login and see my town for more than 1 second. Maybe this is not related but I have also noticed that I can't connect to the servers either even if I try to play anonymously...
@beorn666 and all other with this issue,
i had the same problem.
but after the last update (27.06.2012)
all works fine.
you have to deinstall your game and
after your new install, you can reach your
springfield.
This game has been unplayable for a week now. Like the others it starts then goes to the cannot find server screen. And yes I tried uninstalling reinstalling. Did not help.
same for me... deleting and reinstalling didnt do squat... the game behaves the same... still can't connect to the server more than 1 second, just enough to see that my Springfield still exists but not enough to tap anything...
This gets better and better I actually got my hopes up to think the game had been fixed!!!!
Problem still persists!! Kicked out after login! It's so disappointing cause it's actually a great game! The only way I've got back in is to start from scratch with a new account but won't bother with purchasing donuts as its not worth the risk....... Come on ea get to the bottom of this and get us all back in the game that is "life ruiningly fun" and not just "life ruining!!"
And don't forget to reward us with something a little better than 60 doughnuts this time around!
Hi.
The game still crashes ever time I try to start it and access my Origin-associated game. It lets me sign into Origin, but then then I tap to continue it crashes. However if I sign out of Origin, I can start and play an anonymous game with no problems. Any idea how to fix that? I've completely closed the app and restarted it several time. I've reinstalled it.
Replies
If I try to tap on Homer, Lisa, Milhouse the game crashes...
I've tried on iPhone 4S and the new iPad with the same result!
Please fix it :-)
same here... 3 days now.
Just thought I'd update everyone on an interesting incident. I took the step of e-mailing EA Tech Support about the issues I listed above. They haven't responded yet, but when I logged into the game shortly after I sent that support request, I got a popup saying I got 60 free donuts.
I actually didn't get a single donut, despite the popup message.
Obviously, I don't know if there's any correlation between the support request and this popup mysteriously appearing, but as I said, I thought it was an interesting incident and thought I'd report it here.
Thank You
But hardly playable - after two/three minutes the infamous "can't connect with server" message pops up.
Then it imediately logs me out and goes to the cannot connect to server screen. I've been trying to play for over six days now and can't get into my Springfield. I also bought doughnuts and was level 18 I really hope you guys fix this soon. Thanks for all your hard work for a free game.
I have the same, I submitted a ticket to ea help and after a couple of messages back and forth I finally got this:
"Greetings,
I have received your issue about the Simpsons tapped have some information for you. The Simpsons Tapped Out was recently reset and we are aware that some players may not be able to connect to our servers. I have added your information to send up to the development team to make the necessary adjustments to the affected accounts. At this time I do not have an ETA on when the affected account will be restored. If you have any question please let me know. I do apologize for the delay and inconvenience this has caused you. I do appreciate your continued patience in this matter, and have a great day."
So it seems there won't be a solution or anything in the near future
Good luck
Beorn666
i had the same problem.
but after the last update (27.06.2012)
all works fine.
you have to deinstall your game and
after your new install, you can reach your
springfield.
Problem still persists!! Kicked out after login! It's so disappointing cause it's actually a great game! The only way I've got back in is to start from scratch with a new account but won't bother with purchasing donuts as its not worth the risk....... Come on ea get to the bottom of this and get us all back in the game that is "life ruiningly fun" and not just "life ruining!!"
And don't forget to reward us with something a little better than 60 doughnuts this time around!
The game still crashes ever time I try to start it and access my Origin-associated game. It lets me sign into Origin, but then then I tap to continue it crashes. However if I sign out of Origin, I can start and play an anonymous game with no problems. Any idea how to fix that? I've completely closed the app and restarted it several time. I've reinstalled it.
Thanks!