Can't Play: Game Stuck At Loading Screen

amelia1120 · January 14, 2018 3:08AM

been trying to get in my springfield since 5:30 this morning. been playing too long to have to deal with this.

Alpine1M · January 14, 2018 4:36AM

I have the issue as well. iPad player on Version 11.2.2

MissSarahW · January 14, 2018 4:58AM

I am having connectivity issues. I am playing on an iPad with the latest updates.

doubleyewgee · January 14, 2018 7:25AM

Add a me too. Got kicked out around 10 pm EST and haven’t been able to log in since using WiFi or cellular on an iPhone 7 Plus iOS 11.2.1

doubleyewgee · January 14, 2018 8:51AM

Update: I picked up my old iPhone 4S running iOS 11.0.3 that’s now just an iPod for me and updated the game to the current STO update and tried to log in. I had to re-enter EA login info and received a notice “your other device did not save your progress” and it asked me to continue or to go to my other device to save it first. I chose to continue and lose the few minutes I played and it logged me in just fine. I can now go back to my iPhone 7Plus and log in and it’s playing just fine. Seems like it got hung up when I was kicked off and wouldn’t let me continue.

dsmanon95 · January 14, 2018 10:46AM

Me too.. tried to delete the game and install it again but it just keep loading on the loadingscreen. Hope this get fixed soon.

MN12ShadowDragon · January 14, 2018 4:29PM

Me too. Pixel XL, Android 8.1.0

antrod502 · January 14, 2018 5:05PM

Me too. Wasn’t able to connect yesterday on iPad or iPhone 7. Was able to connect briefly last niggt. Now unable to connect since then on both devices, WiFi or cellular.

laura_gamal · January 14, 2018 8:08PM

Me too, unable to connect to server for more than five hours now, Sony Xperia z5 premium, Android version 7.1.1, tsto latest update

IsaF66 · January 14, 2018 10:35PM

I have the same problem since saturday with Sony Xperia Z5mini, android latest update.

MisisipiGene · January 14, 2018 10:40PM

I have the same problems since two days ago. My phone is Samsung Galaxy GrandPrime Android 5.1.1

mrsmustache · January 15, 2018 1:33AM

Problem started on Friday for me. Got back in yesterday, but today I’m locked out again. I play on an ipad and have not yet updated to ios 11.2.2.

Ericpaivab · January 15, 2018 2:47AM

Me too, it happened a few days ago, Samsung Galaxy J5, android version 6.0.1

merryji242 · January 15, 2018 3:34AM

Me too. When I read about the issue I wasn't having problems, but now my game won't connect. Android galaxy note 3

ovationgal · January 15, 2018 12:35PM

Having the same problem for 2mdays now. Got in for about 15 minutes yesterday, but not enough to actually play.

de_visser232 · January 15, 2018 1:06PM

I havent been able to log in for 3 days, only need 1 more time to finish the event, please let me in

candela0692 · January 15, 2018 4:58PM

Same here. I been try to login for 2 DAYS!

gscelebi · January 15, 2018 5:29PM

I have the problem for 3 days now! Iphone6. Sent an e-mail to Support but just get a random answer with trouble shoot ideas, which I keep doing and nothing works. I deleted the app and reinstalled SEVERAL times. First it looks like its ok for a few minutes until it crashes again and says "cannot connect bla bla". Very frustrating! Glad there is no real game going on but I sure hope they will fix this issue asap!

gscelebi · January 15, 2018 5:31PM

mrsmustache wrote: »

Problem started on Friday for me. Got back in yesterday, but today I’m locked out again. I play on an ipad and have not yet updated to ios 11.2.2.

I'm on 11.2.2 and that did NOT fix the problem!

KrustyBrand · January 15, 2018 5:38PM

gscelebi wrote: »

mrsmustache wrote: »

Problem started on Friday for me. Got back in yesterday, but today I’m locked out again. I play on an ipad and have not yet updated to ios 11.2.2.

I'm on 11.2.2 and that did NOT fix the problem!

This problem has nothing to do with iOS.

Can't Play: Game Stuck At Loading Screen

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