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ETA on glitch fix?

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  • @Daanige ....This has been an issue for over 1 year and 1 month now and NO ETA on when or even IF they will come out with a fix.

    I have been hit with this 10 times myself. When I am hit with it, I demand a roll back ASAP so I only lose a day progress. I have had the best results with talking to them on the phone to get an immediate roll back vs email can can be 3 days in between each email exchange. Just remain polite but firm. And do not accept their boiler plate canned answers "we are looking into it" / "a fix will be released soon" / "we are not doing roll backs anymore" (this is the worst and simply lazy rep answer) / "best if you wait until an future update" / etc..... and demand a roll back now.

    So every time this glitch happens we are suppose to get a roll back? You mentiones yourself that this has affected you 10 times. Shouldn't/ideally this have gone away?
  • petehd14
    2769 posts Member
    They need to remove this "old event" feature completely.
  • mlavanway wrote: »
    So every time this glitch happens we are suppose to get a roll back? You mentiones yourself that this has affected you 10 times. Shouldn't/ideally this have gone away?

    Yes...ideally it should have been fixed in March 2017 (over a year ago)....and truthfully it is inexcusable it has not...but the reality is that they have not fixed the underlying root cause of this glitch. So we are still left with currently dealing with the symptoms ASAP however often they pop up in our own town.
  • I am just being hit with this, playing on an recently updated OS to Android Oreo, Samsung S8 plus
  • KrustyBrand
    15340 posts Member
    edited April 2018
    168sean168 wrote: »
    I am just being hit with this, playing on an recently updated OS to Android Oreo, Samsung S8 plus

    Sorry to hear this, @168sean168. :'(

    Post edited by KrustyBrand on
  • hatchet669 wrote: »
    Unfortunately, I'm having the same issue/glitch, where I cannot craft the act 2 items anymore (yes, I was able to craft them first). I also received messages from old events and the burning tires gives me some special currency. When i go to other Springfileds, I receive "Friend Points", even though I got all the stuff. The tapping radius on my Springfield is also only as half the size I had before the issue. Also, the character button on top left is not working anymore. It is kinda annoying to play like that, but EA will probably fix this issue as soon as possible (hopefully) :smile:

    Don't hold your breath. Call them and ask for a roll back. This issue is over a year old. More and more people are being affected by it, and EA seems to not acknowledge it. I know a few people have asked the moderators to ask about the glitch but we haven't heard anything from anyone about anything. I'm curious if the developers are even aware of this issue or if it just dead ended at customer service.
    @hatchet669 I have copied your post into this thread, as it seems more appropriate here. The following was posted on March 15th 2018 in the ‘recent issues’ thread by @hobbesisreal:
    So, since my game broke with the 2nd login after just 1 hour after it was successfully rolled back, I called EA again on the phone.
    This EA rep was sincerely helpful. He asked since my case has a 9 month running history of the progression of this issue, if I could spend some time with him as he loops in multiple departments to look at me case as a means of helping everyone with a general fix.
    One reason for this is because my game is one of the RARE instances when an EA rep actually figured what was broken in the game (which was due to bugged variables) and actually did a REAL fix (corrected all the wrong variables) ( https://forums.ea.com/en/the-simpsons-tapped-out/discussion/comment/1889528/#Comment_1889528 ).
    After I explained details of the history of this glitch (including how this has grown to more players with each update since the Time Event last year in June), and how my game was actually fixed, he put me on hold for about 10 minutes as he talked with another tech department.
    He came back asked a few more details, and put me on hold for another 15 minutes as he looped in the higher management levels to look at my case that actually showed a proven fix.
    He came back and said he is trying to get in contact with the development rep that actually figured out the real fix and is trying to get her and the development team and the upper management levels to talk together to apply this fix for not only my game that is now broken for the 7th time in 9 months....but for everyone.
    So after about an hour on the phone.......He did say that the upper management team said that they are getting really close for a public update release fix and hopes this insight into how my game was fixed will help finalize their update for release. He did say that even though there is not an ETA for the release he said that he had collaborated confirmation from both the development team and the upper management that is is coming very soon. When I said that I have heard that for 9 months, he said that each time that is noted in my account by an EA rep there are no notes from the development about this but this time he has this from their team.
    He did say that since they are so close to a fix release that rolling back a game right now could actually hinder the benefits of what the upcoming fix would address.
    So....can't say anything for sure, but he did (for a nice change) really take the time and was drawing in 3 different departments together (the original EA developer that actually found a fix for my broken game / development team / upper management team) to get a final fix.
    @168sean168 Sorry to hear your game is affected too :(
    I posted the following in this thread on April 4th:
    @EA_Mage @johncolombo Would you mind contacting the Studio Team and give the forum an update on the current situation as regards to fixing this glitch please? Players are being given different responses from Customer Service Reps (such as ‘post your problem on the forum’ ‘we aren’t doing rollbacks any more’ ‘you can have a template town if you want’ or ‘a fix will be available soon’. Also some tickets are just closed without any response whatsoever) but others are given a rollback straight away. Many are angry or frustrated at the way EA are handling this problem.
    I have not had any reply so far. I do feel that if this is not fixed soon, then the game will close, as it is affecting more and more players with each passing day.
    @EA_Mage @EA_DarDar @EA_Lanna @EA_Leeloo @XXXO77O4906 @johncolombo @Deadshot_DCU
    Answers HQ Hero HELP THREADS
  • @168sean168 that s **** s :s
    Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
  • Muhsterino wrote: »
    I do feel that if this is not fixed soon, then the game will close, as it is affecting more and more players with each passing day.

    I’ve grown increasingly concerned with the passing months about EA’s seeming inability to get a handle on this bug and what that failure portends for the long-term viability of this game. Not being able to fix a bug in an already bugged game is one matter — while not not the optimal solution, rollbacks are always an option. But not being able to prevent new cases or re-glitched games is a far more troubling issue. It suggests to me that the game’s coding has become so unwieldy and complex that it now routinely defeats programmers’ efforts to debug all but the most trivial of problems. As a long-time player, if I were hit with this bug tomorrow, I would have to think long and hard about the advisability of continuing.

  • fastshadow2
    5466 posts Member
    edited April 2018
    @168sean168 sorry to hear you too
    this is getting outta control, i’m scared every time i go to login. i’ve been afraid to update my phone and haven’t updated to this event on my phone because of all the issues. EA needs to get it together
    maybe everyone affected needs to file a complaint with the Better Business Bureau and share their complaint to get EA to respond responsibly
    Post edited by fastshadow2 on
    fast2shadow2 in Crawl to the Finish
  • i’m scared every time i go to login.

    Amen.
    xT5nMcgagX-4.png


  • fastshadow2
    5466 posts Member
    edited April 2018
    9_D558029_B28_E_4812_8_A75_6_F913856_CCAB.png
    i kid of coarse but if this keeps spreading no one is going to be able to play
    i know it isn’t an easy fix but geez
    fast2shadow2 in Crawl to the Finish
  • i know it isn’t an easy fix but geez

    It’s been around a year now since this bug first cropped up. Given that amount of time, the bug’s continued existence tells me that (a) it’s likely EA cannot fix it, or (b) EA isn’t trying to fix or has not yet devoted sufficient resources to fix it. In either case, I really wish that once, just once, EA would let the user base know in some detail just what the heck is going on. And by “some detail” I mean more than the usual “we’re aware of the problem and are working hard towards a solution” blather.
  • fastshadow2
    5466 posts Member
    edited April 2018
    it certainly seems that way
    D98_F4022_6720_4598_BF59_693874_D08_F9_E.png
    transparency would be appreciated
    fast2shadow2 in Crawl to the Finish
  • johncolombo
    11503 posts Senior Moderator
    Hi all, EA is aware and doing the best they can. All we can do it hang tight for the moment. I know that's not what you want to hear but they know. Sorry to hear about your game @168sean168. I have to run, but I'll be around later today and this evening if you all need me. In my opinion this is a very complicated matter.
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • thanks @johncolombo
    fast2shadow2 in Crawl to the Finish
  • Just got it again, 2nd time. Looking forward to a wonderful conversation with the fine people at EA support.
    May I suggest that the bug be officially named Kondabolu's Revenge
  • 168sean168 wrote: »
    I am just being hit with this, playing on an recently updated OS to Android Oreo, Samsung S8 plus

    Hi I want to update that I just managed to get my game roll back one day and is working again. In my first email to them, they didnt get that I am not from US and asked me to raise as an chat online or phone channel. So I created a new case to tell them clearly but still nicely, that I am not based in US. I provided all information in that email, including date and time of fault happened, game ID, mayhem ID, email.

    The reply came. The EA advisor, who is a gamer himself, said that this fault was typically due to corruption when saving and exiting the game. He asked me to log out of my game and I replied to him I will stay away for 12 hrs. But almost within 5 mins, he replied he has done it and also gave me 50 donuts for the trouble.

    I am not sure how much donuts I lost during the rollback but based on before and after the rollback, there is no change in the amount of donuts I had.

    Anyway, thank you EA for the help rendered. And also I guess we need to watch out how we exit the game properly at all times and preferably do not hard close the game.
  • 168sean168 wrote: »
    The EA advisor, who is a gamer himself, said that this fault was typically due to corruption when saving and exiting the game

    This strikes me as a rather facile statement. Okay, but what aspect of the game has changed within the last year that allows this sort of corruption to so easily occur? And why hasn’t the vulnerability been addressed?
  • 168sean168 wrote: »
    168sean168 wrote: »
    I am just being hit with this, playing on an recently updated OS to Android Oreo, Samsung S8 plus

    Hi I want to update that I just managed to get my game roll back one day and is working again. In my first email to them, they didnt get that I am not from US and asked me to raise as an chat online or phone channel. So I created a new case to tell them clearly but still nicely, that I am not based in US. I provided all information in that email, including date and time of fault happened, game ID, mayhem ID, email.

    The reply came. The EA advisor, who is a gamer himself, said that this fault was typically due to corruption when saving and exiting the game. He asked me to log out of my game and I replied to him I will stay away for 12 hrs. But almost within 5 mins, he replied he has done it and also gave me 50 donuts for the trouble.

    I am not sure how much donuts I lost during the rollback but based on before and after the rollback, there is no change in the amount of donuts I had.

    Anyway, thank you EA for the help rendered. And also I guess we need to watch out how we exit the game properly at all times and preferably do not hard close the game.
    glad you got a result quickly, hopefully EA is finally starting to realize that this is not just a passing issue

    fast2shadow2 in Crawl to the Finish
  • I cant agree with that corruption with saving or exiting the progam. always sync before exiting. I was hit with the last event glitch at the end of last month and 2 days ago the gil deal reappeared with dragon queen and duff gardens, which locked up act 2 crafting.

    This appears to be a database corruption on the server. While there maybe many potetional reasons internal and external that may be the cause, a program can be written to reset the corrupt to valid ones.
    I suggest they fix first and keep customers happy then find the permanent resolution.
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