EA is looking into the lagging and freezing isues

johncolombo · October 4, 2018 5:21PM

go to answers HQ and give as much info as you can. Thanks.
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Info-request-Screen-freezing-THOH-update/m-p/7086788/thread-id/127587

johncolombo · October 4, 2018 7:12PM

Please go to answers HQ so they can help us faster

BlackFloppyDisk · October 5, 2018 1:41AM

If there are so many people that have the freezing problem, how did EA not catch this during the QA stage? Do the developers not play this game?

johncolombo · October 5, 2018 1:51AM

BlackFloppyDisk wrote: »

If there are so many people that have the freezing problem, how did EA not catch this during the QA stage? Do the developers not play this game?

I don't know how they test but they'd like people to report the issue on Answers HQ, they are looking into it.

nissa762 · October 5, 2018 2:02AM

BlackFloppyDisk wrote: »

If there are so many people that have the freezing problem, how did EA not catch this during the QA stage? Do the developers not play this game?

I have a feeling they don't scale up in their testing to the level the long time players are at i.e. 300+ characters, almost all land and 10,000+ items.

ETA: I'm assuming most of us also play with the collider turned on all the time and with IRS at max level. This would add to the lag.

matthewtracy · October 5, 2018 2:24AM

It's the stupid flying XP/$

Chris60119 · October 5, 2018 7:29AM

Please look faster... Its soooooo annoying

simpsonare · October 5, 2018 11:40AM

I think it has to do with everything being fully collected.

simpsonare · October 5, 2018 11:44AM

I have no idea how to create my own ask of help there.

simpsonare · October 5, 2018 11:56AM

Report problem here
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Info-request-Screen-freezing-THOH-update/td-p/7086788/highlight/false

1pillform · October 5, 2018 12:53PM

Thank you John for letting us know. I know its bothering all of us.

Gwarrior56 · October 5, 2018 3:07PM

We need to start saying glitches help us whether they do or not because we all know if this helped us they would've fixed it within hours

brown_supahero · October 5, 2018 7:28PM

I'm just sad I get left at the station while riding the monorail.

Canuck959 · October 5, 2018 11:13PM

I followed the link provided above but can't sign in to the EA site to post my problem. In my game I get disconnected every time I click on the friends icon. Then I have to enter my age and log-in info every time I want back into the game. So frustratingly!!

frosted1414 · October 5, 2018 11:49PM

It's getting late and no fix yet. Guess we have to live with the glitches over the weekend

doctortr43 · October 5, 2018 11:52PM

No fix Yet it is clear that They do not care.

johncolombo · October 6, 2018 4:07AM

doctortr43 wrote: »

No fix Yet it is clear that They do not care.

we've only had the glitch for like 2 days. I'm sure they'll figure it out.

blackgryphon9999 · October 6, 2018 4:21AM

matthewtracy wrote: »

It's the stupid flying XP/$

Yes, it does seem to be. I wish we had the option to turn off that animation.

Muhsterino · October 6, 2018 7:35AM

doctortr43 wrote: »

No fix Yet it is clear that They do not care.

This was posted on the EA answers thread yesterday by Community Manager EA_Roger:
Hello,

First of all thank your for your reports & your detailed responses. It's thank to players like you that we can get to the bottom of these issues.

We are currently tracking a few issues that seem to have popped up after the recent **** update the main one being freezing & stuttering issues in-game. We have forwarded the date you've sent us on to our studio and are currently waiting to hear back from them on our end.

As soon as we have an update on this we will get back to you, thank you for your patience & cooperation on this. We apologize for the inconvenience caused by this issue.

Thanks,

doctortr43 · October 6, 2018 10:56AM

Ok but they are taking a lot of time to fix it. And I do hope it will be fixed soon.

johnbethel · October 6, 2018 11:09AM

Stuttering, stalling, freezing having to restart is annoying.... but I can live with that.

When will the store be back? When will I be able to craft Flanders Tome items again?

If these are not fixed soon, at least Act 1 will become a write off.

EA is looking into the lagging and freezing isues

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