Three House Store Missing

javierosh · October 4, 2018 5:51PM

Hi,
When i start the game and open the store, don't show me the event items to buy, it's just a regular shop

i try to login again but still the same, any help?

Muhsterino · October 4, 2018 6:55PM

Hi, it seems like there are lots of problems with this update, a few have mentioned the same problem as you in this thread:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/231037/event-glitch-thread-thoh/p5

lanessa2012 · October 5, 2018 8:49PM

Same problem here as everyone else is having.

doctortr43 · October 5, 2018 9:35PM

I am having the same problem, I can not get the store. Hoe do we fix this.

gail-marie96 · October 6, 2018 5:15AM

Yep me too even tried logging in on another device but still no event store

joelleski17 · October 6, 2018 6:29AM

Same problem here too. Also major lag issues, game freezing until cash collected, tap radius not working properly, can't craft low level event items even though I've already unlocked them, and the family tome thinks I'm on a lower level than I actually am. Get it fixed please!!!

remybear419 · October 6, 2018 7:27PM

EA help says the only solution is to have them reset your game before Halloween. You will lose all of your event progress and they will not provide free donuts so you can get your progress back. They said not enough people are affected, so they don’t pan to fix this

11EEvey · October 6, 2018 7:54PM

Sounds like you got first level support not in the US. They will tell you anything to get you out of their hair and close your ticket.
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/80732/how-to-contact-ea-directly/
Here are some tips for contacting EA.
1. Try to get a call or, if you have no choice, a live chat, between 9am and 5pm Central time Monday-Friday in the US.
2. Explain your problem and all the steps you have already done.
3. Be polite but firm that only EA can fix your problem.
4. If you have bought donuts, tell them how much money you have spent in the game.
5. If the csr refuses to help you, just hang up.
6. Request another ticket and call back.
7. Repeat until you get someone who can help you.
8. You will have to be persistent. First level support outside the US really can't help you with this type of problem. You need someone in the US or possibly Ireland, to fix your game.
9. Good luck.
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/event-item-was-lost-from-shop/m-p/7091336#M127677
@johncolombo
Is EA looking into this problem as well as the freezing?

Three House Store Missing

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