Try going to friends screen and back to sync your game. Rebooting or uninstall/re install(if not an anonymous game) could help. If those don't work, you'll have to contact EA. Let us know what happens as it could help someone else in the future.
When this happened to me I closed the app and opened it again then all the thumbs for when a character completes a job vanished I had to uninstall the game and reinstall it
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