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Haven't been able to play in 6 days FRUSTRATED

I cannot get past the loading screen for the last 6 days. Everytime my app closes and says Tapped Out has stopped. I've deleted and reinstalled the app a million times. Tried on 3 different devices including a BRAND NEW TABLET I BOUGHT SOLELY FOR THIS GAME. I've been using EA tech support all week with no luck. Other games are working fine. This has happened since the Thanksgiving update came out. I'm getting NO WHERE with EA support and i'm ready to lose my freaking mind! I've played this for 5 years and i'm level 392 for Gods sake I don't want to freaking start over! Finally EA told me it must be a bug in the game and told me to post the bug here because apparently there's nothing they can do for me! Someone please help me for the love of God.

Replies

  • c51kgqt3edvo.jpg
    This iswhat ea sent me
  • Others have had the same problem recently.
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/234745/major-crashes-since-thanksgiving-update#latest
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/223562/cannot-connect-to-server-was-told-to-post-here-by-ea-tech-support#latest
    Here is a tip from one of those threads:
    1. login to your ea account, and change the password. or in my case i forgot my password, i went to straight change the password.
    2. clear the data of your game, and it will download game data and will ask to login again. put your username and new password. after finish download game data, it will allow you to play again.


    Some people have reported that they had to do it a couple times for it to work.

    Just FYI:
    Email help is the worst as they take forever and can't really help you. Always try to get a phone call or even live chat. Even there, they might tell you to post on the forum because they just want to get rid of your case.
    Let me know if this worked for you.
  • I have the same issue and EA’s “fix” was to give a new springfield with my same level but not equal to the one I have. just as yourself I’m in a high level , playing since the beginning of this game and sometimes spending nights without sleeping to finish the events. I told the EA rep that I know of more people having the same issue. I hope they can fix it , or the new update can fix it. I refused to get a new springfield , that’s my last resort.
  • Ellie I'm going to try that right now, thank you
  • It isn't working. I'm going to freaking scream
  • Phoned into EA, had my account rolled back a few weeks. Was "guaranteed " it would work. Did not.
  • I've never seen customer service this bad in my life
  • Their first level help is really terrible.
    Keep your cool when talking to them. First level support really can't help too much unless you luck into someone in the US.

    Here are some tips for contacting EA.
    1. Try to get a call or, if you have no choice, a live chat, between 9am and 5pm Central time Monday-Friday in the US.
    2. Explain your problem and all the steps you have already done.
    3. Be polite but firm that only EA can fix your problem.
    4. If you have bought donuts in the past, tell them how much money you have spent in the game.
    5. If the csr refuses to help you, just hang up.
    6. Request another ticket and call back.
    7. Repeat until you get someone who can help you or will escalate your issue.
    8. You will have to be persistent. First level support outside the US really can't help you with this type of problem. You need someone in the US or possibly Ireland, to fix your game.
    9. Good luck.

    You might ask them for another rollback. What could it hurt now.
    The Christmas event is coming next week. It is possible that this issue will be fixed with the new update.
    Just to be thorough, do you have at least 5 gigs of free space and have cleared you cache recently.
  • I just saw a tip on a blog that may work for the log in issue. It is worth a try for the crashing at login issue
    Try going to the EA sign in page (google search: “EA Login”) and try to log in there…then log out. Come back to your game and see if the game recognizes you. Don’t know why it works, but had the same problem once and it solved the problem. Good luck

    @HeatherLR
    @litofatima

    @Friedlieb91
    @findlece

    Please let me know if this worked for you
  • Thanks for trying to help. Nothing is working. EA has told me they're getting multiple reports and apparently working on the issue. I hope so. I'm ticked off about missing black Friday
  • I am curious if you tried it and it didn't work?
    Also, keep on EA about this issue. Call back often to complain. They say they are working on it but are they really?? They blew people off for months about the rollback glitch.
  • HeatherLR wrote: »
    Thanks for trying to help. Nothing is working. EA has told me they're getting multiple reports and apparently working on the issue. I hope so. I'm ticked off about missing black Friday

    I'm having more connection issues too on my Samsung tablet since Thanksgiving. I'm getting sick of Bart and his snarky smile. Here is what I do. I close the game. I go to Device Maintenance and run that. Then I free up memory. If that doesn't work, then I go to a junk remover app and shred trash, free up memory, etc. This was a free trash removal app and works pretty good with not too many ads. If that doesn't work, I check my email or play another game to see how my tablet is working. If it's working well, then I go back to Tapped Out. I've learned when it's going to crash because I can detect a slight freeze. If I detect this slight freeze, I immediately close Tapped Out so I don't loose my moves. I wait a moment or play something else, then go back to the game. Sometimes I'll close Tapped Out after I've made some important moves to get ahead of the possibility of it crashing so I don't loose my moves. Waiting an hour or so after it crashes seems to help. It crashes in the morning a lot. It IS very frustrating!
  • Go to the library and use one of their computers. The librarians are very helpful with internet issues. Your moves may not be saved though. Also, the trash removal app I'm using is "dfndr security".
  • 11EEvey
    2951 posts Member
    Any news from anyone experiencing this issue?
  • Any news from anyone experiencing this issue?

    I'm still having connection issues. Often crashes occur one after another even tho I've cleared memory with "device maintenance" so I'll have to go to the "dfndr security" and remove trash shred, etc. Although, dfndr security seems to clear up problem, I'm using up game playing time.
  • My thanksgiving lockup has been resolved with the new Xmas patch. Anyone else?
  • 11EEvey
    2951 posts Member
    Good news!
  • Same here, I don’t have issues . Good thing I did not accept the “easy fix” from ea rep , a new city ...pff as if!!
  • BlauMuj wrote: »
    Any news from anyone experiencing this issue?

    I'm still having connection issues. Often crashes occur one after another even tho I've cleared memory with "device maintenance" so I'll have to go to the "dfndr security" and remove trash shred, etc. Although, dfndr security seems to clear up problem, I'm using up game playing time.

    It's Blau again. The 2018 Christmas event kept crashing as it was loading for me today. "Additional download of 216 mb is required to play the game" came up several times after it crashed and I cleared up memory several times. Then, I deleted about 7 game apps which were games I could play off-line. The Christmas event finished loading and it hasn't crashed since! So, if you're having connection problems, try removing apps!
  • Hello everybody.

    After a pause of 2 weeks we tried the new update. It works!!!!!

    Good thing, we didn't accept a new Springfield.

    Let's see for how long though..

    Good luck everybody. Thanks for your tips.
    Just waiting for the new update worked. I don't mind missing stuff that much anymore.
    :s
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