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Sven Golly... Demanding a refund!

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I complained to EA and surprise surprise they told me to post my problem here. So here it is.

If you are annoyed you paid real money for this so called limited time event character only for it to become available a few months later for freely generated in game donuts then add your complaint here.

Here's my complaint email below.
Not that it got me anywhere of course!
:#


Dear EA Customer Support,

In April this year I paid £9.99 for Sven Golly. He was advertised as a limited time event character only available if you purchased donuts during that event.

I am very angry that this character is now available during the black Friday deals. Not even for real money anymore but for donuts!

I want a refund please. You can't advertise a real money time limited purchase then offer it a few months later for a currency you can generate for free in the game i.e. donuts.

I understand old event content returning in sales which is great, but NOT something that actually cost real money with a limited time only stamp on it. That's wrong.

I suggest you remove Sven Golly from the black Friday deals as soon as possible or you will get a lot of angry customers like me who originally paid actual money for him.

In the meantime I await your reply and my refund.

Thank you in advance.
Brooders
Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)

Replies

  • I agree and will be sending one in as well. Wasnt the donut boat, donut store and donut truck also a pay to get item? Ill be asking for a refund for those as well. Ive been playing since the first halloween event and have never posted here or complained to ea however this feels like a kick in the teeth. Also worst thanksgiving event ever.
  • Btw maybe a link here how to contact ea about this would be nice💡
  • :D
    hope you get a refund @0Brooders0 and others!
    fast2shadow2 in Crawl to the Finish
  • Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
  • I bought Sven Golly too and I totally agree it's unfair for a character bought for money should be offered for donuts, especially so quickly.
    EA should refund all those who paid cash for this character.
    I'll also be thinking very carefully before buying any other characters offered for cash in the future.
  • Ditto that, it’s a bit underhand to suggest a character is uniquely available only for real money and then go and release him to everyone else later - they will now erode peoples trust further. They should admit an error and refund people.
  • I once bought a limited edition t shirt and then saw it cheaper on ebay. Get over it and accept you've been screwed by ea
  • I completely agree with you. I also purchased Sven Golly. At the time I thought it was a good deal. I love the Simpsons Tapped Out game. I have played it every day for years. I have invested a lot of real money into this game. I would like to see this game continue to thrive but the way that long term players and other players that also pay real money for this game are being treated is unfair. EA won't get people to purchase premium characters for real cash anymore if they continue to turn around and offer that same character later for in game currency. I am also going to complain directly to EA and request a refund as well.
  • It does kind of suck, but I liked the design of Sven and I need the donuts quickly when I bought it. So no use in crying over spilled milk I guess :/ whomp whomp
  • empathy77
    4141 posts Member
    edited November 2018
    yea it sucks, EA sucks, voted worst company year after year for a reason. And that is actually a thing, it is constantly voted WORST COMPANY OF THE YEAR. No joke here, worst. The Worst. Nothing is more worse than them, they are the absolute WORST. Not just my words, pretty much everyone else's too. W. O. R. S. T. Google it, "EA Worst Company". The world has spoken. EA, if you can hear me, if some how these words are getting to you, you are the Worst.
  • I paid real money for him. I got precisely the value I expected from him. I don't want a refund. Everyone got what they paid for.
  • I agree to compensation with Black Friday tokens.
  • TheJuiceLoosener
    2353 posts Member
    edited November 2018
    Also, you (nor I) didn't buy Sven Golly. You purchased donuts with cash and got Sven Golly free as a bonus with your purchase. If you want a refund on something free, consider yourself refunded.
  • These pretzels are making me thirsty
  • If we all had the clairvoyance to predict this was going to happen; would we have bought him for 10 dollars? No, I don't think so.

    We are human beings, we made impulsive decisions all the time. You can cry about spilled milk if you want to. But, you know what would be better? Just dropping it and move on.

    You know what you do when life hands you lemons? You use them to burn life's house down. You make lemonade.
    Trying to control the horizontal & the vertical. Do not adjust your TV.
  • Also, you (nor I) didn't buy Sven Golly. You purchased donuts with cash and got Sven Golly free as a bonus with your purchase. If you want a refund on something free, consider yourself refunded.

    I hate to say this but I kinda agree with this one.
    TOUK is the best also have you considered Nuking :)
  • Castiel19x wrote: »
    Also, you (nor I) didn't buy Sven Golly. You purchased donuts with cash and got Sven Golly free as a bonus with your purchase. If you want a refund on something free, consider yourself refunded.

    I hate to say this but I kinda agree with this one.

    And I think that's what EA will come back with when people do complain.

    But maybe people will use the old adage when it comes to spending real money on this game -

    Fool me once, shame on you.
    Fool me twice, shame on me.
  • Hey @0Brooders0 think you should contact EA again and if that don’t work tell them you’ll send me down and I won’t leave until I get refunds for all who want them and money for donuts too as compensation.
  • Hey @0Brooders0 think you should contact EA again and if that don’t work tell them you’ll send me down and I won’t leave until I get refunds for all who want them and money for donuts too as compensation.

    They'll be like get out of here.
    giphy.gif
    TOUK is the best also have you considered Nuking :)
  • ZennGlenn
    1676 posts Member
    edited November 2018
    ☯️Quite empathize neiboreenos, but also agree with the actual sound logic that it was INDEED a BONUS DONUT PURCHASE ITEM☯️👌🏽

    Kebl0f1.jpg

    ...Now, on to more pertinent gameplay concerns: where the heck are some friggin Black Friday Land Tokens?💩
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