More MB needed??

MamaLuck · February 12, 2019 5:23AM

In December I got locked out of my town because it was demanding more space that I just didn’t have available on my iPhone. After a week of getting nowhere (and missing the end of the holiday event) I finally got EA to help me. Now only 6 weeks later I’m getting ANOTHER message that I need a ton MORE space to get back into my game. Is anyone else having this issue? If this keeps up I’ll have to quit the game as I just do not have enough space to keep adding. I’ve been an active player almost since day one and this is really frustrating. :-(

4junk3000 · February 12, 2019 7:52AM

When I couldn't download an update because it said i didn't have enough room, i had to clear my cache for all apps. This was on Android though. But you may want to check this: my web browser app (chrome for me) had like 5gb of memory taken up. Once i cleared the cache for all apps, it freed up that 5gb and i haven't had a problem with the game since. I just occasionally clear the cache again. Maybe this can work for you too. Good luck

MamaLuck · February 12, 2019 1:00PM

Thanks for the suggestion. Nothing is working so far so I guess I’ll have to contact EA again. This is really frustrating and I’ll be forced to quit the game if it keeps happening, which I’d hate to have to do.

Castiel_Touk · February 12, 2019 1:28PM

How much memory do you have on your Iphone?

kylemellev801 · February 12, 2019 2:58PM

It's more than likely a hardware issue, so there is little that EA can do to assist. The game is working as intended but (from the sounds of it) your phone simply has no more available memory.

The same thing happened to me a few months ago. I had a phone that was pushing 5 years old and it was so bad I would have to perform a diagnostic memory cleanser before playing...every time! I finally broke down and got a new phone and the game works fine.

MamaLuck · February 12, 2019 5:15PM

It says I’ve used 22.7 GB of 32 GB.
I’ll be honest, that’s like a different language to me and I don’t really understand this stuff with MB and GB and whatever lol but it seems that I should have enough left to play the game? No?

hatchet669 · February 12, 2019 5:18PM

Is that strictly the phone memory or do you have a memory card in it? The game seems to need 5 GB free on the phone itself in order to work correctly for I phones.

valkyrie30567 · February 12, 2019 5:38PM

MamaLuck wrote: »

It says I’ve used 22.7 GB of 32 GB.
I’ll be honest, that’s like a different language to me and I don’t really understand this stuff with MB and GB and whatever lol but it seems that I should have enough left to play the game? No?

8 bits = 1 byte. 1000 bytes = 1 KB. 1000 KB = 1 MB. 1000 MB = 1 GB.

MamaLuck · February 12, 2019 5:40PM

hatchet669 wrote: »

Is that strictly the phone memory or do you have a memory card in it? The game seems to need 5 GB free on the phone itself in order to work correctly for I phones.

I don’t know

?? Ugh I’m so clueless about this stuff. I’m trying to get help from EA so hopefully they can help me figure it out. Im dumb with technical issues

Castiel_Touk · February 12, 2019 5:54PM

MamaLuck wrote: »

It says I’ve used 22.7 GB of 32 GB.
I’ll be honest, that’s like a different language to me and I don’t really understand this stuff with MB and GB and whatever lol but it seems that I should have enough left to play the game? No?

Not much you can really do if you only have a 32gb iPhone. All you can really do is remove some thing off your phone or Its just going to keep happening.

Problem with Iphones is that it uses at least 9gb in order to work. There not really ideal for games the 32gb model.

iain51269522 · February 12, 2019 6:11PM

I think there is a new Samsung Galaxy coming out soon why don't you get that?

LPNintendoITA · February 12, 2019 6:13PM

iain51269522 wrote: »

I think there is a new Samsung Galaxy coming out soon why don't you get that?

maybe cause it costs a kidney to get?

MamaLuck · February 12, 2019 6:16PM

iain51269522 wrote: »

I think there is a new Samsung Galaxy coming out soon why don't you get that?

My family has a phone plan and I know none of them will leave iPhone (3 teenagers will overrule me).

Castiel_Touk · February 12, 2019 6:18PM

iain51269522 wrote: »

I think there is a new Samsung Galaxy coming out soon why don't you get that?

Foldable too, opens up like a tablet.

MamaLuck · February 12, 2019 6:18PM

Ugh. That’s not good to hear about there being little I can do. I’ve been playing this game since it started so I have a lot of years and money invested. I play every day. This is really frustrating.
I finally got an EA rep on the phone and I could tell he had absolutely no idea how to help me so he brushed me off by sending me a link to info that I already told him I had that wasn’t working. So I’m at a loss here and I guess I’m not getting back on the game.

I’ll keep trying but it’s not looking promising. Funny thing is this exact thing happened during the end of the December update right about where I am in the Valentines update, almost at exactly the same point. The EA rep helped me then but I can’t get them to figure it out this time...yet.

MamaLuck · February 12, 2019 6:19PM

Thanks everyone for your advice and help. I’ll let you know if I get back on.

valkyrie30567 · February 12, 2019 6:19PM

Castiel19x wrote: »

MamaLuck wrote: »

It says I’ve used 22.7 GB of 32 GB.
I’ll be honest, that’s like a different language to me and I don’t really understand this stuff with MB and GB and whatever lol but it seems that I should have enough left to play the game? No?

Not much you can really do if you only have a 32gb iPhone. All you can really do is remove some thing off your phone or Its just going to keep happening.

Problem with Iphones is that it uses at least 9gb in order to work. There not really ideal for games the 32gb model.

That’s not exactly true. While the OS does use memory, it varies by model and memory. My old 16 GB only had about 3.5 reservered, where as my now 256 GB has like 20 reserved.

It is true, the easiest thing to do is clear some free space off, and Apple is probably going to require that anyway for updates.

Surfcitygal · February 12, 2019 6:43PM

@MamaLuck Since you have an iPhone:

1. Make sure you have updated to the latest iOS ( go to settings - general - software update)
2. Photos take up the most storage space, so go to Settings - Photos - iCloud Photos - Optimize iPhone Storage and select it. You will be amazed how much storage that frees up without deleting any photos

MamaLuck · February 12, 2019 8:28PM

@Surfcitygal I’ve tried everything. I’ve deleted so many things, including pics. I’m also fully up to date with the iPhone updates. I’m at a loss here and can’t figure out how to make any more room (or if that is actually even truly the issue).

hatchet669 · February 12, 2019 9:14PM

Can you take a screen shot of the message your getting. Have one of those 3 teenagers that outnumber you help.

Seems like you should have enough memory.

fastshadow2 · February 12, 2019 9:20PM

have you tried powering off and back on? you’d be amazed how much that can help, especially if you have updates pending

More MB needed??

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