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Game not loading

Anyone else having any issues logging in? I've tried logging in on both my iPad and samsung s8. Just sits at the menu screen with the donut spinning.

Replies

  • Maybe your internet downs or try switching devices on and off.
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  • i'm in
  • Internet is working fine, tried uninstalling, switching device off, switching to mobile data. Even pinched my partners old iPad and tried loading the game and her account wont load either.
  • I’m having the same problem
  • Try clear cache clear data, uninstall and install (if not anonymous)
  • Same issue here
  • I tried doing that, it then goes back to the menu screen and says its downloading update. But the update line keeps flashing and disappearing then just sits there again not loading once it's finished the update.
  • My home internet is down and I’m using my phone’s limited data, so I won’t bother uninstall/reinstall until my line is back up... but the game is down on two separate devices that are always reliable. I’m in Australia, don’t know if location ever makes a difference with these things.
  • I'm in Australia as well
  • lucienleon519
    1298 posts Member
    edited February 2019
    Ah, might be the issue then...
  • Down detector is showing origin login server issues in Australia. In Google query tapped out down and origin login issues. Between these you will usually see on downdetector's site if there are issues.
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  • Willy9292 wrote: »
    Down detector is showing origin login server issues in Australia. In Google query tapped out down and origin login issues. Between these you will usually see on downdetector's site if there are issues.

    Good to know, thanks for the tip :smile:
  • Linkwick
    956 posts Member
    edited February 2019
    Definitely a local issue (Aus player here too).
    If you can, connect via a VPN so it uses another overseas EA server, and you can get in OK. (Even re-downloads correctly too, if you tried to re-install like I did.)
  • This is one reason why I like the slower pace of the events... I don’t start to get task anxiety when life stuff happens
  • Seems to be back, well for me at least (Melbourne, Australia)

    Servers were down for AU/NZ, even the accounts page for this forum would not load.
  • Good for me too
  • > @Willy9292 said:
    > Down detector is showing origin login server issues in Australia. In Google query tapped out down and origin login issues. Between these you will usually see on downdetector's site if there are issues.

    Good to know

    > @Linkwick said:
    > Definitely a local issue (Aus player here too).
    > If you can, connect via a VPN so it uses another overseas EA server, and you can get in OK. (Even re-downloads correctly too, if you tried to re-install like I did.)

    I did that and it worked, but I see the aussie servers are fixed. Thanks all for the help
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