Game locked

willp_70 · July 10, 2019 5:03PM

I had a daily challenge to select a scratch off. The ticket page came up and is not tappable.
I can't leave that page. So far have uninstalled from device and cloud.
Rebooted device and reinstalled the game. It opens to the ticket page again.
Any suggestions?

EllieGuseman · July 10, 2019 7:45PM

Did you clear your device cache, history or website date before you reinstalled?
If not try again
Delete game
clear history cache etc
Reinstall
If it is still stuck, you will need to contact EA

willp_70 · July 10, 2019 11:57PM

Thank you I'll try that.

willp_70 · July 11, 2019 12:39AM

Resolved.
This was operator error.

EllieGuseman · July 11, 2019 1:09AM

Operator errors are the worst!!
Glad it is working again!

willp_70 · July 11, 2019 2:27AM

Ha! Thanks for your help. (I was tapping instead of wiping the scratch off)
IOW a senior moment.
~red face

EllieGuseman · July 11, 2019 9:04PM

Whoops! Haha sounds like something I would do

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