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Known Issues as of 4/9/2013

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  • fuzznugget77
    1037 posts Member
    edited April 2013
    Are you all android users?
  • BigDoubleD
    2 posts
    edited April 2013
    i had an isse... why cant i acces my Springfield?? when i try to connect, popup a window, wher it write:

    Welcome to Origin, Dino_Rosso

    There is a Level 3 Springfield already on this device. view
    is this your Springfield?

    yes no

    i select the no because i dont want the lvl 2 springfield, (i think it become when it was an other issue and i couldnt acces my game 2...) then popup a new window

    Make a New Springfield

    You are about to create a brand new Springfield for your origin account. you can still access the other springfield by logging out of origin later...

    if i select the yes, how suprising popup a new window...

    Save to this origin account

    you are about to save this springfield to your origin account. you will be able to play your springfield from any device by singing into origin...

    f...* i dont want make new springfield... i dont want the lvl2 Springfield I WANT MY lvl27 game BACK :!: :!: :!: :!: :!: :!: :!: :!: :!: :!:
  • sherryt07
    3273 posts Member
    edited April 2013
    BigDoubleD wrote:
    i had an isse... why cant i acces my Springfield?? when i try to connect, popup a window, wher it write:

    Welcome to Origin, Dino_Rosso

    There is a Level 3 Springfield already on this device. view
    is this your Springfield?

    yes no

    i select the no because i dont want the lvl 2 springfield, (i think it become when it was an other issue and i couldnt acces my game 2...) then popup a new window

    Make a New Springfield

    You are about to create a brand new Springfield for your origin account. you can still access the other springfield by logging out of origin later...

    if i select the yes, how suprising popup a new window...

    Save to this origin account

    you are about to save this springfield to your origin account. you will be able to play your springfield from any device by singing into origin...

    f...* i dont want make new springfield... i dont want the lvl2 Springfield I WANT MY lvl27 game BACK :!: :!: :!: :!: :!: :!: :!: :!: :!: :!:

    DON'T DO ANYTHING!!! You might lose your original game forever.
  • sherryt07
    3273 posts Member
    edited April 2013
    Based on what I've been reading, people shouldn't log out of the device they are currently using. Leave it alone until after these issues have quieted down.
  • bette3900
    913 posts Member
    edited April 2013
    I also posted this somewhere else. I just went through my friends list which is all jumbled up and noticed that one friend has two towns, a level 27 town and a level 5 town, so the 'lost' towns are still there apparently.
  • HWick_Bluenose
    882 posts
    edited April 2013
    Only recently made some in game purchases. If my town resets and I don't get it back I'll be putting my credit card transaction into dispute. Not much money but the principle. I've suffered from too many bugs with other EA games. Anyone play FIFA? It's about time they invested in their products rather than just taking the $$$$$$
  • NeoSEC28
    39609 posts Member
    edited April 2013
    bette3900 wrote:
    I also posted this somewhere else. I just went through my friends list which is all jumbled up and noticed that one friend has two towns, a level 27 town and a level 5 town, so the 'lost' towns are still there apparently.

    Ive just been told that about my town now too as well!!
    Volunteer EA Senior Moderator
  • VigilantGuardian
    247 posts Member
    edited April 2013
    Don't know if it has been mentioned but another issue is the game constantly crashing before your town loads. I've been unable to play now for 2 days because of this and can't seem to find a fix.
    What do you mean crashing? Does the app close by itself?

    I have the same problem as PsychoMantis. What happens is you open the game as usual, you tap the screen when it says "Welcome ______" at the bottom but then right when it should load your town it just crashes back to your app menu. This has been happening to me for over a week now. The game is completely unplayable. If you know of a fix that would be great because it looks like I'm going to miss out on this limited time content due to EA's stupid bugs and glitches.

    Do you play on the original iPad this happens to me all the time if I'm above 4 stars. I usually play on my iPhone 4 where it does load.
  • stuartcurran
    309 posts
    edited April 2013
    Don't know if it has been mentioned but another issue is the game constantly crashing before your town loads. I've been unable to play now for 2 days because of this and can't seem to find a fix.
    What do you mean crashing? Does the app close by itself?

    I have the same problem as PsychoMantis. What happens is you open the game as usual, you tap the screen when it says "Welcome ______" at the bottom but then right when it should load your town it just crashes back to your app menu. This has been happening to me for over a week now. The game is completely unplayable. If you know of a fix that would be great because it looks like I'm going to miss out on this limited time content due to EA's stupid bugs and glitches.

    Do you play on the original iPad this happens to me all the time if I'm above 4 stars. I usually play on my iPhone 4 where it does load.

    I play on the iPad 2. I also tried on my iPod touch 5th gen but it was crashing on that too. I can get into my friend's town no problem, its just whenever I try log into my town it causes the device to crash.
  • fish30018260
    83 posts
    edited April 2013
    Don't know if it has been mentioned but another issue is the game constantly crashing before your town loads. I've been unable to play now for 2 days because of this and can't seem to find a fix.
    What do you mean crashing? Does the app close by itself?

    I have the same problem as PsychoMantis. What happens is you open the game as usual, you tap the screen when it says "Welcome ______" at the bottom but then right when it should load your town it just crashes back to your app menu. This has been happening to me for over a week now. The game is completely unplayable. If you know of a fix that would be great because it looks like I'm going to miss out on this limited time content due to EA's stupid bugs and glitches.

    Do you play on the original iPad this happens to me all the time if I'm above 4 stars. I usually play on my iPhone 4 where it does load.

    I play on the iPad 2. I also tried on my iPod touch 5th gen but it was crashing on that too. I can get into my friend's town no problem, its just whenever I try log into my town it causes the device to crash.
    ditto
  • Donna4612
    367 posts Member
    edited April 2013
    I've had a few crashes, but can immediately log back in and play. Today, I can play in my town, but when I visit friends, some of them are crashing my game.

    Are we all on one server? Or multiple servers?

    Is this happening in certain parts of the country(s) and not in others?
  • brenner_yes
    1156 posts
    edited April 2013
    I keep getting the cant connect to surver too been about 3 hours now since it started, kicked me outta the game and bam...
  • subii42
    2737 posts New member
    edited April 2013
    My last task for the swanky fish is finished, but xgecked my town thru the missus game and they are all off the jobs i had put them on too
  • lissarv68
    5588 posts Member
    edited April 2013
    We plan on merging all threads into this one so to save the confusion, please contain all posts regarding these known issues to this thread.

    Thank you!
  • red_dog_bone
    27 posts Member
    edited April 2013
    Are you all android users?

    no i use Ipad2 , also tried reinstalling on a
    ipod4 and iphone4s. still stuck back down to 12
  • fuzznugget77
    1037 posts Member
    edited April 2013
    Seems like alot are having the same problem, im sure ea will fix it, they have to
  • lissarv68
    5588 posts Member
    edited April 2013
    Those with issues answer the below:

    Issue:
    Device playing on when issue occurred:
    What happened (did you get booted out, were you unable to log in, did you switch devices and then it happened):
    Fixes you have tried:

    Thank you and this will help to see if we can spot some sort of trend. Right now it looks like switching between devices and it not saving properly is playing into this.
  • stoob0t
    107 posts
    edited April 2013
    iPhone 4S

    Turned my phone on when I got in from work. Wouldn't log me in to the game. Kept trying for over an hour... nothing.

    Deleted and re-installed, and now it's failing to install the Springfield Falls/Sushi update, so I can't actually get as far as the log in/start a new game screen. I've tried re-installing several times, and resetting my device - still times out when it tries to install the update.

    I think this is probably a server issue, as the re-installed app wouldn't know my Origin credentials yet.
  • curvy_kitten
    40 posts Member
    edited April 2013
    ipod touch.

    I was able to play a little over 2 hours ago. Stopped playing for a few, clicked on the game again, but now that Cannot Connect to Server message is showing up. The retry option keeps popping up, but nothing.

    Only tried Rebooting/resetting. I can't switch to another device at the moment.
  • bluepoet47
    10 posts
    edited April 2013
    I have been playing on my iPad and iPhone. I did not log out from my iPad this morning prior to trying to play on my iPhone this afternoon. I had the Falls and **** Fish on the iPad but had not yet opened them on the iPhone. When I tried to log on via the iPhone, I got the message saying can't connect to server. I tried switching to wifi and deleting and reinstalling the game.

    When I try to load after reinstalling, it downloads part of the first update and then again says that it cannot connect to the server.

    I really hope I'm not the only person having this issue.
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