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Finally got Sideshow Bob !

After trying all tips and tricks found on this forum, I gave up hope a bit... 'flaw and order part 2' would not start. So yesterday I sent a NICE AND POLITE e-mail to ea.help.com ...
After 20mins I got an answer from them, asking me to log out completely, and reply to them when I did. I did so, replied, and not even a half hour later got a mail back that they put SSB in my account, and added an additional 10 donuts for my inconvenience!
Kudos for the EA customer service !
Very happy with the outcome!
I might add : I DID finish 'flaw and order part 1'

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