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Town portrait not working!!!

garz420
2 posts New member
For the last month at least, every time I try to take a "town portrait" it goes through all the loading processes, all the way till the end and then tells me something went wrong and it can't save it. I've been playing for years now so my town is pretty big. I'm pretty much maxed out on all the prizes so I don't know if that's why I'm having a problems. Is my town too big? Anyone else having these problems with the "Town portrait"?

Replies

  • Willy9292
    1663 posts Member
    edited August 2020
    There have been quite a few posts about this for months now. It seems to not work for many people, often during an event. It is quite common though. I did a quick search on town portrait and found over 10 threads. Perhaps check them out.
    Unsolicited friends requests are all denied.Please PM me.
  • I've never had it work for me once it stopped working. Another thing on the list of EA doesn't care.
  • I was on a Samsung S9 phone running Android 10. When I updated my that phone to Android 10 the town portrait always fails after hitting the SAVE button. It says "Town portrait encountered an unknown issue". I have contacted your tech support and have gone through the suggested troubleshooting, but the problem still exists. This problem exists on my new Samsung S20 FE phone which is also running Android 10. This problem does not occur when I use a friends iphone using my ea login.
  • Willy9292
    1663 posts Member
    edited December 2020
    There are a ton of threads about this issue. Check in the bugs section. There may be some help in one of them.
    Post edited by Willy9292 on
    Unsolicited friends requests are all denied.Please PM me.
  • atleast this poster did not start a new thread. however they still get to hear you whine about someone posting things. willy, instead of policing try relaxing to newbies. there are mods that do what your doing. after all you basically said the same thing twice in one thread.
  • atleast this poster did not start a new thread. however they still get to hear you whine about someone posting things. willy, instead of policing try relaxing to newbies. there are mods that do what your doing. after all you basically said the same thing twice in one thread.

    Sorry, wasn't trying to police, I remember there being some tips in a couple of those threads. Mine quit working and then started again. I wish our search worked better. I see a lot of questions from new people about things we sort of solved a few years ago, and wish I could direct them to the right threads. I usually just point out there are threads out there. Guess I'll stop that.
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  • Our Town Portrait doesn't work and I don't think it ever did.
    I was never sure if it was the game or the iPad.

    How can I take individual screenshots and stitch them together for same result???
    I'm thinking, there's probably more than one way, as there is with cats.
  • @KLmaker some of us did that before the town portrait feature. Take 100's of screen shots, transfer to a computer, use Windows paint to stick them together.
    R6SmuJG.jpg
    Mr. Papadapaconstantikasgianopolopodopotopolis was my father. You can call me Spiro.
  • Thank you @frosted1414
    Now, how do I get screenshots???
  • @KLmaker push these 2 at the same time
    3ixli7o9bwro.jpg
    Mr. Papadapaconstantikasgianopolopodopotopolis was my father. You can call me Spiro.
  • @frosted1414
    Thank you.
  • You'll need a program on your computer to stitch the screenshots together with. I recommend GIMP, because it's free and it works. I can instruct you in its basic use - mind you, there's a LOT of stuff in it I don't even understand.
  • I miss having a working town portrait function, screen capping and stitching takes an aeon. It’d take me around 4-6 hours. The upshot is a much higher resolution image though.
  • > @Willy9292 said:
    > Sorry, wasn't trying to police, I remember there being some tips in a couple of those threads. Mine quit working and then started again. I wish our search worked better. I see a lot of questions from new people about things we sort of solved a few years ago, and wish I could direct them to the right threads. I usually just point out there are threads out there. Guess I'll stop that.

    I was specifically told by your tech support to add my problem to an existing post. At which time he said a moderator would help me. As I have said I have done all the troubleshooting I can, and this is a BUG, which I can't fix, unless you know a way to fix it. I have to say, not impressed with the support!
  • @gongamer2 everyone here are players, like you. There is no EA support here, just help from other players (maybe)
    That said, there is no known solution for the problem at this time.
    Mr. Papadapaconstantikasgianopolopodopotopolis was my father. You can call me Spiro.
  • @gongamer2

    First level support is outsourced and will tell you anything to get you off the phone. Keep opening tickets and go to EA Answers and post there also
    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Town-portrait-Screenshot-not-working/m-p/8813607#M130843
    Anyone with this problem should comment with their specifics and device info and click me too
  • OK, totally got the wrong impression from tech support. They made it sound that I was reporting a bug to EA if I posted here. Thanks
  • gongamer2 wrote: »
    OK, totally got the wrong impression from tech support. They made it sound that I was reporting a bug to EA if I posted here. Thanks

    Lots of people have had that happen. Seems to really matter what call centre you talk to. North America seems to have some really good people, but you have to keep trying until you get one.
    Unsolicited friends requests are all denied.Please PM me.
  • frosted1414
    2480 posts Member
    edited December 2020
    @gongamer2

    First level support is outsourced and will tell you anything to get you off the phone. Keep opening tickets and go to EA Answers and post there also
    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Town-portrait-Screenshot-not-working/m-p/8813607#M130843
    Anyone with this problem should comment with their specifics and device info and click me too

    Just added my me too! I'm begining to suspect Android 10 for this
    Post edited by frosted1414 on
    Mr. Papadapaconstantikasgianopolopodopotopolis was my father. You can call me Spiro.
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